Bacofoil Reviews 

2,286
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 729 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products like non-stick baking paper and versatile zipper bags, finding them indispensable and effective. Many people highlight the straightforward online ordering process and the excellent, fast delivery service. Reviewers frequently commend the careful packaging, ensuring items arrive in pristine condition, alongside good communication and helpful service. However, some customers noted issues with new product designs, specifically dispensers being non-refillable or inferior in quality. A few others experienced occasional delivery problems, including orders not received or parcels sent to the wrong address.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising items like cling film, ice... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the promptness and speed of... See more

Order

Consumers find order to be a positive experience, often highlighting the ease of online ordering and the... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of goods and... See more

Service

Customers consistently note positive experiences with service, frequently praising its speed and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order on the website with great prices. Delivery within two days, provided with 1 hour delivery window on the day of delivery by DPD. Kept informed from order to delivery with tracking... See more

Rated 5 out of 5 stars

Great company to supply my food preparation and storage needs Love the nonstick foil and only use theirs .. Their non stick baking paper both rolls and sheets are excellent and have never let me d... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used your WebSite. We are very grateful for a company such as yours, is prepared to deal directly with their customer base. The Foil and Parchment is difficult to ob... See more

Company replied

Rated 5 out of 5 stars

Bacofoil zipper bags RULE! They can be used to store anything from food,to stationery,toys,tealights,essential oils,sewing bits and pieces,small tools and tool sets,cosmetics,artwork-in fa... See more



Company details

  1. Kitchen Supply Store
  2. Food Processing Equipment
  3. Food Products Supplier

About Bacofoil

Written by the company

Since 1962, Bacofoil® products have been trusted by millions of households to help prepare, cook and store food quickly, easily and safely.

Our motto, ‘Strength you can trust’ is at the heart of who we are and what we do. We believe in quality and innovation, because generations of customers trust us to.

Over the years we have worked hard to develop innovative, high quality products that help to make life easier for families. We have always stood for reliable quality, helpful, practical and easy-to-handle products and are delighted that so many consumers like the results.

We pride ourselves on being UK’s number one brand of Kitchen foil, Clingfilm, Baking Paper and Food Bags, and endeavour to maintain the value our products provide to our customers for years to come.

Find out more about us here.

Written by the company

Trusted by millions of households
Time and again, customers tell us they love our products, and it’s simply because they do what they are meant to do, every time: our foil is strong, our clingfilm doesn’t tangle, bakes don’t stick to our paper. All our products are convenient and easy to use.
A responsible friend in the kitchen
We take our responsibilities seriously, whether to our customers, our employees, or the environment. That is why we work hard to develop convenient, hassle-free products that are better for the environment as well.
Passionate about quality and innovation
Our motto, ‘Strength you can trust’ is at the heart of who we are and what we do. We believe in quality and innovation, because generations of customers trust us to.

Free delivery

Free Delivery on orders over £20

Get free shipping on orders £20 and over, delivered direct to your door by DPD.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,286)

683 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super buy

I was fed up with buying foil at the supermarket I already had the Bacofoil cling film so l was very pleased to find the foil in the easy cut pack with 60 metres for a fraction of the cost... excellent purchase and super fast delivery

July 8, 2026
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Reply from Bacofoil

Thank-you for taking the time out to leave us your feedback

Rated 5 out of 5 stars

Great

Great. Had money off and free postage. Prompt delivery. Very happy.

July 7, 2026
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Reply from Bacofoil

Thank-you for taking the time out to leave us your feedback

Rated 1 out of 5 stars

I haven't recieved my order

I haven't recieved my order

July 7, 2026
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Reply from Bacofoil

Hi Annie we spoke via email and i explained the order was delay due to a product code change on our system, but i believe was still delivered to you within the 5 days lead time

Rated 1 out of 5 stars

Very annoying repeated reminders to…

Very annoying repeated reminders to review a box of foil before I've even opened it. Invasive, and so desperate to get a review before the customer has tried the product I will assume it is total rubbish!

June 30, 2026
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Reply from Bacofoil

Hi Trevor unfortunately this is how our system works, as soon as you receive a your order you will be asked for a review, this is totally your choice if you wish to do so not, our apologises if you felt it was invasive this wasnt our intention.

Rated 5 out of 5 stars

Fast service

Fast service, well packaged. Products ordered as yet unused but assuming they will be of the good quality I expect from Bacofoil. Nice to receive a free gift of something I was unlikely to purchase.

July 7, 2026
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Reply from Bacofoil

Thank-you for taking the time out to leave us your feedback

Rated 5 out of 5 stars

Prompt service

Prompt service, nice to receive a free gift too. Thanks

July 5, 2026
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Reply from Bacofoil

Thank-you so much for taking the time out to leave us Feedback

Rated 5 out of 5 stars

before i lost my wife

before i lost my wife ; she always used it 'so i did the same &find it very good thank you.

June 23, 2026
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Reply from Bacofoil

Thank-you so much for taking the time out to leave us Feedback

Rated 5 out of 5 stars

Products are good

Products are good. A mistake was made on goods dispatched but emails replied to quickly and correct order delivered promptly

June 27, 2026
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Reply from Bacofoil

Thank-you so much for taking the time out to leave us Feedback

Rated 5 out of 5 stars

Fabulous

Fabulous products with great customer service. The Actv Fresh binliners are a God send in this heat. Mu bins no longer smell.

June 27, 2026
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Reply from Bacofoil

Thank-you so much for taking the time out to leave us Feedback

Rated 1 out of 5 stars

Tried delivering to the wrong address

Tried delivering to the wrong address. Now need to pick up from a collection point. Parcel addressed to number 3. Our address as per the order is nearer 100 than 1.

July 4, 2026
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Reply from Bacofoil

I am sorry that you had an issue with the delivery, unfortunately we can only control couriers to a certain extent, if you had contacted our customer services we could of sorted this out for you. But i hope that you experience with Bacofoil and not DPD was good.

Rated 5 out of 5 stars

Good experience

Easy to order, quick delivery

June 29, 2026
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Reply from Bacofoil

Thank-you so much for taking the time out to leave us Feedback

Rated 5 out of 5 stars

Knew what I wanted

Knew what I wanted. Easy to order at a better price than other websites. Arrived very quickly. All in all an excellent service and the free gift of 2 silicone lids was a pleasant surprise which I hope will come in very handy

July 3, 2026
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Reply from Bacofoil

Thank-you so much for taking the time out to leave us Feedback

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