Badger & Brown Reviews 

I had very poor dealing with Badger & Brown. I was initially given design work that we advised had change. Based on previous bad reviews we did not want to proceed unless a new mock up was provided. The company would not revise the mock up as they are clearly reliant on mistakes being made hence some of the poor reviews. I would not give this company any money or recommend them.

The online reviews explain the conduct of this owner after posting an honest review.

I was delivered sterling silver cufflinks as a wedding gift for my groomsmen. They were delivered with lots of scratches on the face and generally looked very poor, presumably from the engraving process.

I raised this with the company and they told me ‘sterling silver is a delicate metal’ and I should ‘use a silver polishing cloth, there are lots of tutorials online for this’.

So it is apparently my responsibility to source a polishing cloth and repair goods that have been delivered in a poor condition, when they haven’t even been worn yet.

Maybe B&B should actually perform quality control, rather than sending out products not fit for purpose and pushing responsibility onto their customers.

In reply to Badger and Brown. They have not offered me a return or exchange so they have not seen the goods in person. I provided them clear photos of the damage. The only solution suggested is that I must go and purchase a cloth and buff out the scratches myself. Beware - they are never wrong!

I ordered the guitar plectrum cufflinks in silver to be engraved. The arrived 2 days later and are absolutely delightful! Very shiny and look beautiful in the grey box. Customer service is brilliant: on the phone they advised on a few products I was interested, even weighing them for me, to give me an idea how they were in real life.
Will definitely use B&B for future presents!

Bought 4 pairs of cufflinks recently, all came very quickly and was notified of tracking etc. Had an issue with one due to damage in delivery, contacted the company who replied and sorted issue immediately, very happy with the service and would use again.

Originally happy with the overall quality of the ring, and my issue was with the limited size not matching and customer service side.
When I reviewed this, I was then suddenly contacted by them, this was positive step forward. I was advised they were getting different sizes in and if I would like I get a replacement.... I emailed back confirming that this would be great as the quality of the design was good.... That was in June. Nothing since.
Im not chasing again, that was my issue in the first place. There isn't any more to discuss, and I will seek a replacement elsewhere with another company.

Exceptional customer service and great products! Ordered tax disc cuff links and they managed to personalise them even further by changing the dvla date. Above and beyond - what a company!
Thank you!!!

Wow what a company. Ordered a men’s signet ring but did not have my sons size in sterling silver. so i made a late decision to order the silver version- they engraved it, got it into the post within about 30 minutes and to my door at 11 am on his birthday the very next way. Genuinely I am impressed! super quality too. thank you so much i will buy the sterling silver version when you have it back in stock. C

Bought a tie bar on 5th July and based on delivery information, I would expect it within 1-2 working days. Didn't get it then so I emailed and was told the item I ordered was out of stock and they offered an alternative. Fair enough. They've provided me with the tracking for my item and it's been 3 days since they posted the item and still nothing and now no response from my emails.

I ordered the Ecoustic Guitar cufflinks for my grandson's prom and couldn't have been more delighted with the product. They were beautifully engraved, excellent quality and great design. My grandson, who plays the guitar, loved them. Communication was very good and they arrived on time in a lovely gift box. Highly recommend this company and their products.

UPDATE
The seller did not like my original review so here’s an update ….
Questions about my order…

Was my order correct?
NO
Was the engraving on the tie pin, as requested?
NO
Was the engraving on the luxury tie pin presentation box as requested?
NO
Did the tie pin I received match the image advertised on the website?
NO
Was the description of the luxury tie pin presentation box on the website accurate?
NO
Were the items dispatched the next day as stated on the website?
NO
Were the items delivered on time?
NO
Were all my messages responded to?
NO
Was the seller polite & respectful on the phone?
NO

I think the answers speak for themselves. I left FOUR STARS originally because although there were problems, I gave the seller the benefit of the doubt as I did eventually receive a refund. However my comments were intended to be helpful & constructive so the seller would understand how his out of date website was having a negative impact on the customers experience.
I sent him very polite emails because there were mistakes with my order but unfortunately I am seen as problematic. I guess the seller could do without polite customers like me so I have updated my review, revised my score & I won’t be bothering him again.

ORIGINAL REVIEW
There were problems with my order, the engraving on both items was wrong plus they were not as shown on the website. Rather than leave negative feedback I contacted the company first. Communication wasn’t the best, some messages went unanswered, some responses took a while & the seller was a tad abrupt on the phone but with a bit of patience & understanding, the problems were eventually resolved. I think if the website was more accurate customers would be better informed resulting in less frustration & more positive reviews. In my case, a) the image of the tie pin with the badger monogram needs removing because it is no longer available, b) the luxury tie pin case is actually just a cufflinks case so please make this clear & c) dispatch times seem to be unachievable so perhaps change the delivery info & ask customers to allow at least 2 weeks for their orders so this allows for busy times, postal delays & problems with orders which could be corrected.

I didn't receive the correct cufflinks and despite a lot of calls, emails, and trying to contact via social media I couldn't get a response. They replied to a social media comment to say they were resent, which they weren't. I eventually got a refund but wouldn't use them again. Mistakes happen, it's how you fix them that shows how a business operates and B&B were terrible.

Beautiful Product and Great Service!

The personalised cufflinks i purchased were perfect quality and the engraving was very good! I will definitely be using their services again!

Ordered cufflinks 10 days ahead of Fathers’ Day. Was told standard delivery 1-2 working days.
I emailed 5 days later to ask for a delivery estimate. Waited another 2 days to be told they were having problems due to the heat, no reference to Fathers’ Day, cufflinks would be processed the following week.
When I replied saying I was incredibly disappointed for the short notice, and asking for a refund of delivery costs, the owner sent a curt and hurtful reply telling me to take my “unwanted” money elsewhere. The order was immediately cancelled.
Left feeling very hurt, confused and having to explain to my children why the drawings they did for their dad’s cufflinks won’t be made. I called to speak to the owner but my call has been unanswered to date.

I orders some custom engraved cuff links last month of the 25th of may and they finally arrived today 7th of June when I ordered 5 working day delivery after multiple times trying to contact the company from phone calls, emails, and through social media but with no prevail I did not get a reply, the cufflinks are in good condition and the custom engraved box it in good shape, if you don’t mind waiting longer then expecting the products are in good shape but if you need them fast or have anxiety you may struggle with not knowing where your package is!

Ordered a pair of cufflinks a week before a wedding and paid £6 for 1-2 days delivery. Cufflinks didn't arrive till after the wedding.

I emailed a few days before the wedding to ask what was taking so long as I hadn't had any correspondence regarding the delivery. Didn't receive a reply.

Extremely disappointing.

Just bought a pair of amonite cufflinks. Not only really pleased with the product but the service was great. I ordered a spotty pair but then saw these which were better suited as the gift I wanted. I’d ordered engraving but they I’m existent responded, changed my order at no extra cost and delivered quickly. Really nice engraving which is subtle. Highly recommend.

I ordered an engraved set of paper aeroplane cufflinks for my first wedding anniversary. Having taken a while to decide on a gift, I ended up placing an order with Badger and Brown at the last minute.
Emails received to confirm order and when this has been completed. Order received quickly, lovely product with personalised engraving matching my order request.
Very pleased
Thank you

Really sorry to see this business getting poor reviews from people where it seems to really be that they're just asking for the moon, and expecting post on a Sunday or that small cufflinks will be able to hold an image of the globe in excruciating detail.

I ordered some engraved cufflinks for my wedding, they arrived promptly and I'm so pleased with them that I'm going to order some for all of my groomsmen and the father of the bride.

If I could have rated this lower I would have. I have never in all my life received such poor customer service. I asked how we could resolve an issue and just got rudeness back. I called to speak to the so called Director Chris who personally attacked me saying how I was “that type of person”. I was just trying to purchase some cufflinks for my fiancé for our wedding day. To be honest the quality is not that great so I will search for a better gift for my future husband. I was told I wouldn’t get my money back (I had no personalised engraving on it) so I will cut my losses. I really don’t want the gift to my husband on our wedding day to be tainted in this way. Please do not buy from this company. You may get lucky but know if you have any issues you are just going to get smothered in rudeness and personally abused. This company should not be allowed to operate. Update while writing this I received this email with a touch of blackmail. I would just like to mention that I had no personal engraving what he is referring to is the F1 Mercedes racing team logo which is the default. I will not send these back because I do not trust this man to give me a refund. Not great in the current climate but I just don’t need the stress and aggravation.

You can have a full refund.

If you leave a review, then you cannot and we will abide by our terms of business that engraved items are non-refundable.

Kind regards

Chris Lee

Quick and detailed service which allowed me to get my wedding gifts in time for the wedding