Badger & Brown Reviews 

5,362
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery and wonderful product quality, finding that ordered items arrived quickly and looked even better than expected for special celebrations. Consumers note that the helpful team handles orders efficiently, ensuring bespoke gifts and personalized items always arrive safely and on time for birthdays. Some reviewers were not happy with the engraving quality, mentioning that some personalized text appeared faint, overly small, or completely illegible. Others also noted occasional disappointments regarding missing dispatch details, tracking information, or products that did not fully match the website descriptions.

What people talk about most

Product

Reviewers mention positive feedback about product quality and bespoke designs, highlighting items like... See more

Quality

Clients share ambiguous opinions on quality, with high disagreement among feedback. While some reviewers... See more

Order

People report positive experiences with placing an order, highlighting fast delivery and beautiful engraved... See more

Service

Reviewers highlight positive aspects of service, describing it as amazing and quick to respond to queries.... See more

Delivery service

Customers had positive experiences with delivery_service, consistently praising the fast shipping speeds.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just such amazing service. Put an order in on a Sunday evening for bespoke engraved cufflinks. When I’d placed the order I realised the delivery time was likely to be too late to give them prior to gr... See more

Rated 5 out of 5 stars

Absolutely first class service. Having been let down by another supplier, I placed a last minute order for a very special Birthday present. The gift included some bespoke engraving so I was unsure i... See more

Rated 5 out of 5 stars

The bracelet I ordered for my stepdad was such beautiful quality and it arrived quickly, especially considering I had it engraved. Unfortunately, there is a magnet in the clasp, this wasn’t stated in... See more

Rated 5 out of 5 stars

Fantastic chunky signet ring in stainless steel. The proportions are perfect. They went above and beyond to get family crest engraving right. Delivered in 2 days from order, amazing.


Company details

  1. Men's Clothing Store

Information provided by various external sources

Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(5,362)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered cufflinks for my husband to…

I ordered cufflinks for my husband to be in July 2021 and the engraving was very poor quality. They got in touch and said they would sort it if I removed my feedback, which I did. Needless to say they NEVER got back in touch. Shocking service. Would not recommend to anyone.

December 14, 2021
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Reply from Badger & Brown

Hi Karen

This was not intentional. I have emailed you just now saying we'll resend and also refund you all money that's been paid to us.

We're only guilty of poor organisation here, we're an honest company and I would never cheat anyone.

I have emailed you from my personal B&B account and will look out for your response

Chris

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Rated 1 out of 5 stars

Disgusting a extremely rude!

Disgusting a extremely rude!
Charged money on website and dodnot proceed order. After I enquired what's wrong and provided order number, they gave me random date and some random false information. When I told about the mess they've created the reply was: "What kind of mess?? A real big mess tbh!!! These strikes and people ordering all early has caused a real nightmare. A living hell.
I don’t like your aggressive attitude, please don’t speak to companies like this, you wouldn’t speak to friends and family like it.
The email to you was sent by mistake.
The order you placed yesterday didn’t go through and tbh I don’t really want your business. Go shop elsewhere. "

So only after my 2 e-mails they finally in an extremely rude way told that my order did not get through. And did not return any money back!

P.S. And this man is even lying in the review reply. I have e-mails that can prove that (1) order actually went through, o have confirmation (2) e-mail from the man himself that he was trying to say that he doesn't have my money, but eventually agreed to refund (3) bank statements with payment and refund.
And now this man is trying to accuse me in lying in my review. Though he is lying himself. And if there was an option to attach files to review, I would be able to prove it!
P.P.S. And yes, this is an edited reply from him. The first one was containing abuse as well. Now he edited it!

December 8, 2022
Unprompted review
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Reply from Badger & Brown

The Christmas period is always a very busy time for all retailers and were no exception. Christmas 2022 will never be forgotten!

The postal strikes caused absolute mayhem and as a business owner it was horrendous. I worked 16/17 hours everyday for nearly 30 days, I worked myself sick.

I was trying to be clam and collective throughout but hands up, there were a few customers I lost it with and this lady was one of them.

We're an online business and we did everything correctly our end. My staff and I worked tirelessly hard and we always give 110%. Most people understood that if ordering within a postal strike there could be severe delays and it's not the businesses fault, others like this lady blamed us and was extremely rude and offensive. As was I in this reply above, for which I now regret. I wish I hadn't have bitten in such a way, but it is hard when you care so much.

No money was ever taken from this customer and there never was an order placed, the transaction did not go through.

Chris Lee

Rated 5 out of 5 stars

Customised cufflinks

This is my second purchase of personalised cufflinks this year. The first for my daughter's graduation, which she loved. My second purchase is a Christmas present. This time I opted for a customised photo of our springer spaniel photoshopped onto a photo of the late Queen's Corronation photo. Probably disrespectful but they made me smile and I'm sure my daughter will find them amusing too.
They've come out much better than I expected and they arrived super quick so thank you Badger and Brown. I will probably be back.

December 3, 2022
Unprompted review
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Rated 5 out of 5 stars

Gorgeous cufflinks

Beautiful cufflinks, quality product as depicted. Lovely presentation box.
Excellent value for money and made a perfect gift.
Fast postage to Australia which is rare these days.
Highly recommend

October 6, 2022
Rated 5 out of 5 stars

Great customer service

Personalised cuff links for a special
birthday. Tad expensive but great service, even when the case was scratched they replaced it within a week. The only negative would be is it’s so difficult to fasten the cuff links into the elastic inside the cuff link case. Needed a crochet hook to help.

October 7, 2022
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Rated 4 out of 5 stars

Skier cuff links with engraving.

Pleased with the Skier cuff links with engraving on the backs but despite paying for a 5 working day delivery, they were delivered a day late for our friend’s birthday!

September 20, 2022
Rated 4 out of 5 stars

Cyclist Square silver cufflinks

I purchased the square silver cufflinks engraved with a cyclist for my brother's 60th birthday and had them personalised with his initials and birth year. They arrived promptly and in a gift box. The cyclist engraved images were neat, if slightly smaller than expected, but overall I was very pleased with them.

October 1, 2022
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Rated 5 out of 5 stars

Fabulous customer service and lovely…

Fabulous customer service and lovely product! I will be ordering again soon.

I have just received a 2nd pair of cufflinks which are really beautiful and are of really lovely quality.

There was a minor issue with my original order however, on speaking with the company this was quickly resolved. Excellent customer service and I am thrilled with the quality of the product I received.

5 stars from me and I would highly recommend!

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

Gold Cufflinks

Ordered a pair of cufflinks which arrived today and I can only say they are Uber Fantastisch!.. I have never used Badger and Brown before, but I will be using them again.

October 5, 2022
Unprompted review
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Rated 3 out of 5 stars

I am very pleased on the whole

I am very pleased on the whole, but the engraving on the gift box is not very noticeable. Unless you knew there was an inscription you would miss it. I feel that I will have to point it out to my son,or he won't see it

September 19, 2022
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Reply from Badger & Brown

Hi Janet

Thank you for your recent order. The box is metal so it will reflect, especially in a certain light. We engrave every box the same depth and we feel that it's certainly noticeable, and readable.

Rated 5 out of 5 stars

Great Custom Cufflinks

I ordered a custom pair of cufflinks with the trans pride flag on them, they arrived within four days, and the products are very high-quality and I'm really impressed with the results.

September 29, 2022

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