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Rated 1 out of 5 stars

be warned that after the first payment they save details and you`re prone for accidental payment on any extra option xD pure and evil scam! absolute NO value from premium or any extra! majority of... See more

Rated 5 out of 5 stars

Let’s just say! I met my husband to be and had a baby and we brought a house together within the first year of meeting eachother! He is an absolute sweetheart and I feel so lucky to have met him throu... See more

Rated 1 out of 5 stars

What was once a good decent app it had ads etc but messaging to anyone was free and it was cool ..now it's very shadey it will Rob your money if you have details on it it also has increased its price... See more

Rated 1 out of 5 stars

Ever Since they '' updated '' the desktop version since Sept/October this year its barely even works. When it does work it's now absolutely full of intrusive pop ups and messages (including for every... See more

Company details

  1. Dating Service
  2. also in
  3. Adult Dating Service

Information provided by various external sources

Badoo is a dating-focused social network, founded in 2006, with offices in London, Malta, Moscow and the United States.


Contact info

  • Great Portland Street, W1W 5QA, London, United Kingdom

  • badoo.co.uk

1.7

Bad

TrustScore 1.5 out of 5

109 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.7

All reviews

(109)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't go with badoo if your trying to…

Don't go with badoo if your trying to meet someone. I'm trying to get my data ect removed. When I went into app it said I was under age and I know when I put in my age it was above the age limit. Also I looked into the company and they do drugs, sex parties etc. They asked for my Id which I won't allow. The "ceo" done a internal investigation but I think it needs more like the cia etc.

June 19, 2023
Unprompted review
Rated 1 out of 5 stars

I joined Badoo .

I joined Badoo .. paid for premium and coin and my account was blocked , ur happen 2 times and when I wrote to them they say I was doing commercial activity. All I did was chat with maybe 7 people and nothing more. When I ask for the proof . They say they can’t show that. Badoo is a big time rip off ., stealing people money and they had worst stalker n predator and they are in there enjoying

April 13, 2023
Unprompted review
Rated 1 out of 5 stars

Just want more money to communicate.

You sign up for Badoo then they spend the rest of the time to see what they can get out of you. They send a couple of generated interests to get you interested then after that it's just money making. Really I joined Badoo in 2009 it was 10 times better. Was happy today to cancel my subscription.

April 9, 2023
Unprompted review
Rated 1 out of 5 stars

Beware Badoo technical issues

Someone I meet on badoo began stalking me.
Reported to police
Advised to block him. At the time I was actually satisfied he could no longer message me

Low and behold he contacted me via FB!!!!......ffs very alarming as this man, whilst l believed he was blocked therefore unable to see my profile, began telephoning me and asked why I did not respond to his messages on Badoo. (*I have also changed my telephone number)

He tells me of my locations and has named ALL the countries I'd visited.
I would like an explanation why this is happening.
He also sent to me, his favourite pics of me from MY badoo profile.......he plans to show his friends.

CLEARLY THERE IS A SAFETY ISSUE. HOW IS THIS HAPPENING ??????

March 17, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely rediculas

Absolutely rediculas! I was banned off the live chat for absolutely no reason, after reporting this to badoo they refuse to reply, there was absolutely no reason for the ban or any evidence of why given by badoo, there was people on live chat smoking crack cocaine, cannabis and one lady in the throws of opiod addiction talking nonsence yet i was banned without warning for nothing, i subscribed and have paid for the month but have since found out on trustpilot they do this regularly to people and never respond thus keeping the person's money for nothing, it's not acceptable to me I want recompense for the false ban and an apology for the obscene material that is shared on there every night, I have used a capture card as I'm a computer technician and recorded hours of drug abuse, racism, homophobia, crude language and nudity over the period of 2 days, I'm furious they ignore my attempts at contact on their help page, I will be posting the video of their live chat sessions and a copy of their rules in which I've highlighted every single one as it's brocken without punishment, please click my name on here and message me I will provide you a copy for yourselves, it's time somebody did something about this live chat and the absolute unprofessional manner in which any complaints are dealt with, I have no doubt they will delete my profile now but I'm also recording that in which every minute will be ran through a capture card........

February 14, 2023
Unprompted review
Rated 1 out of 5 stars

Just been permanently blocked from this…

Just been permanently blocked from this joke of a site for doing nothing wrong . Apparently I broke their guidelines but they can’t tell me which . A lot of the men on there are verbally abusive , aggressive , pushy and mention sex within two seconds . I was asked for nudes I said no and the next thing is know I’m blocked . It’s a trash app full of sex starved abusive men that send unsolicited pics to women then get aggressive , abusive with you when they don’t get their own way and report photo verified profiles as fake . I am now going to the media with this . Never in my entire life have I been blocked from any app and I’m not standing for it . What once was an ok app is now cess pit of porn , sex chat and abuse . I had years of daily abuse on there . Nothing changed . So take my advice and avoid this site like the plague .It’s a shame really as some of the men were very kind and very polite so I put up with it and blocked and reported the abusive people .

October 30, 2022
Unprompted review
Rated 1 out of 5 stars

I was blocked by Badoo firstly from…

I was blocked by Badoo firstly from telling a member he should go back to his wife. When i joined under another email i was blocked by reporting a romance scammer. They just couldnt care less about anybody if reporting anything underhand.
Never been blocked by any site.

August 26, 2022
Unprompted review
Rated 1 out of 5 stars

First I was warned that I have…

First I was warned that I have supposedly violated the terms without any evidence. When I responded and explained the nature that I gave a true account regarding Nigerian scammers and pointed out that other dating sites such as Tinder and Cupid even openly warn against that. The next step you took is to block me. You are profoundly biased and unashamedly dismissive about actual facts theteby protecting potential scammers. You are also to return to me in full all the premium subscriptions I have paid to you. Otherwise I will take legal action against you as I will publish my complaint about you

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

In my OPINION THE MODERATORS AND THEIR DIRECTORS ARE CRIMINALS

In my OPINION: I'm writing this as a verified member with a paid PREMIUM SUBSCRIPTION... I would have rated this -5 stars yet is not possible...Badoo Trading Limited is a limited company registered in England and Wales under CRN 07540255 with its registered office at The Broadgate Tower, Third Floor, 20 Primrose Street, London, EC2A 2RS and it's part of BUMBLE INC. AND BADOO DELETES/BLOCK YOUR/OUR MESSAGES, LIKES OR MATCHES FROM YOUR ONLINE ACCOUNT BEFORE WE ARE ABLE TO SEE/REPLY TO THEM OR THEY HAVE OPTIONS TO PLACE SETUP YOUR ONLINE ACCOUNT AS OFFLINE AND YOU ARE ABLE TO BROWSE AND SEND MESSAGES YET NOT ANYONE WILL BE ABLE TO RECEIVE THEM OR YOU
RECEIVE SO MANY LIKES/MATCHES BUT THE FEMALES OR MALES ARE GHOSTING YOU WHEN YOU START TO CHAT IF YOU GET THAT FAR...AND ONLY CERTAIN PEOPLE THAT THEY CHOOSE FOR YOU WITH THEIR COVERT MODERATORS FILTERS, ARE ABLE TO CONTACT YOU AS PART OF THEIR SCHEME (MOST OF THEM ARE GAY, TRANSSEXUALS OR INFORMANTS OR AGENTS) OR YOU MAY GET LUCKY A BIT THEN ALL GOES DARK...NO MORE MESSAGES AND YOU NEED TO KEEP RISE YOUR PROFILE, DO UPGRADES, ETC SO HOPEFULLY YOU MAY GET YOUR DATES BUT IT'S A ILLUSION THEY GOT YOU AS A CASH COW NOW... BECAUSE THEY ARE PARANOID/ENVIOUS/HATEFUL/DISCRIMINATING/DERANGED/INSANE PEOPLE BY RESTRICTING US SO BEWARE THIS MEANS THEY ARE STEALING FROM US, STEALING OUR OPPORTUNITIES, CHANCES AND CREDITS BY NOT DELIVERING THE SERVICES THEY OFFER. THEY CANNOT PROVIDE ANY EVIDENCE OF YOUR WRONGDOING OR VIOLATION OF THEIR WEBSITE
POLICY BECAUSE YOU'VE MADE NO VIOLATION...THEY WILL SAY IT'S A PRIVACY MATTER! YOU HAVE BETTER CHANCES TO MAKE YOUR OWN JUSTICE BECAUSE THE GOVERNMENT HAS FAILED US ALL ! THEY PROTECT THE CRIMINAL COMPANIES ....THERE IS NO JUSTICE HERE...YOU MAY TRY TO COMPLAIN TO THESE CRIMINALS BY EMAILS BUT YOU MAY WASTE YOUR TIME.

May 24, 2022
Unprompted review
Rated 1 out of 5 stars

JAMES ON PROFILE SAID SINGLE WE…

JAMES ON PROFILE SAID SINGLE WE TALKED A LOT. HE SOON MENTIONED SEX AS HE SHARED A HOUSE WITH MATES. WE COULD HAVE SEX IN THE CAR. REALLY.
I ASKED HIM QUESTIONS AND HE IS MARRIED. DOES NOT WANT WIFE TO KNOW?? IT MAY DAMAGE HIS FINANCES WHEN THEY SPLIT. HE HAS DELETED HIS MEMBERSHIP. LIVES IN OPENSHAW BUT FROM LIVERPOOL. DISGUSTING BEHAVIOUR DEIDRE

April 30, 2022
Unprompted review
Rated 1 out of 5 stars

Run away

Rip opp charges for thousands of fake profiles ,hidden subscribe button be careful ..the reviews here say a lot …oh and they have just upped they’re memrbeship price ,heck they wanted more money than I pay for my gym membership ,run away from these scammers

April 18, 2022
Unprompted review
Rated 1 out of 5 stars

Badoo is a totally a fraud and crap and DO NOT USE IT

From my experience, Badoo is a totally a fraud and crap. they store your payment card without asking your permission and they take all your money. if you have an account with them delete the payment cards and delete your badoo account and inform your bank to block them. you will get robot emails from badoo pretending these emails are from badoo customer care team but these are robot emails from badoo.

Badoo is FRAUD...DO NOT USE IT ...

March 30, 2022
Unprompted review
Rated 1 out of 5 stars

Whoever owns this site has no concept…

Whoever owns this site has no concept of reality, it costs £8 to message someone that likely won't message back.

A week's standard membership is £6 but you still have to pay £8 to message.

Or go for a week's premium membership for £18 and get 2 free messages, what a bargain!

Badoo is now an absolute load of rubbish!!!!!

January 23, 2022
Unprompted review
Rated 1 out of 5 stars

Used Badoo from early March 2020 to…

Used Badoo from early March 2020 to September 2021 and needless to say i have had a poor experience.
I quit the app because of how extremely monetized the app is getting, only a few months before i quit they raised the prices of credits to rip-off prices and increased the amount of adverts, they also stopped you from being able to find a person who swiped right on you in encounters, they're trying to push you into buying premium which isnt worth it.
The reason premium isnt really worth it is because it doesnt improve your visibillity to other people it only allows you to see your matches, another reason why it isnt worth it is because 90% of the women who'll like your profile wont even speak to you anyway.
Also Badoo really needs to do something about people who ghost on the app

January 2, 2022
Unprompted review
Rated 1 out of 5 stars

Still no reply after 14 days and no deadlock letter

I hope Trustpilot allows me to post a 2nd comment as I feel it’s the only way I will maybe get a response from Badoo.

I was previously advised on here by Badoo to contact @Badoohelp but that was maybe twitter which I don’t have so I used the Badoo feedback form and uploaded a screenshot of our conversation on here along with my name and email address on my Badoo account.

It’s now 14 days with no reply and still no answers to my previous questions which included, who do I contact internally and externally if I’m not happy about their lack of service and no replies. I also asked for a deadlock letter in my emails but again no answer or email reply.

I’ve paid hundreds of pounds to badoo for lifetime premium and they’ve totally failed me and when I try to log in I now get the following message which is actually quite horrific as they are now just making things up to try justify the ban:

“We’ve had several reports that you have been using Badoo to spread hate speech, and therefore your account has been blocked. Doesn’t sound right? Please contact us.”.

This is a shocking accusation and this is the customer service who gave me a yellow card out the blue with no foundations and I’m now convinced the complaint was from a fake account. Instead of looking into my complaint proper they have double downed all to protect a poor customer service advisor and slandered a good customer into the bargain.

As said previously, I had no further messages or interactions with any other users and then Badoo gave me a red card which meant I was permanently blocked.

I have never said anything rude, offensive or hateful within any of my interactions and the real reason for the red card and ban was because I had the audacity to question the original yellow card in an email as I knew I had done nothing wrong.

The following is my email and as anyone can see there is nothing hateful or extreme in the content as I was just looking for proper answers:

“Hi ****, I find your investigation is without merit and the so called complainants are vexatious because any proper and true investigation would highlight the actual words leading to the complaint or so called complaints (plural) which you haven’t done as surely I’m entitled to know what I’m actually being accused of?

Your reply just seems to be a standard cut and paste which is really disappointing. 

There was a recent interaction with someone called ***** which was bizarre as this person kept prompting a reply and I wouldn’t be surprised if it was this person’s strange behaviour”.

It’s really sad that this company has been successful and forget it is the subscribers who made it a success but now their customer service can just block at will with no reasons or actual replies.

The blocking with no real reason seems to be a common practice when you look over other reviews.

Badoo UK seems to have a scoring on Trustpilot of 1.6 out of 5 stars and most companies would worry about the above rating and their reputation but Badoo UK just don’t seem to care.

They get your money, block you, then don’t reply.

If a customer service advisor replies on here please do another investigation into my account.

As I’m not convinced anyone will get back to me so publicly can I ask that you answer the following:

1. Who do I contact externally for making a complaint against badoo UK?
2. Can you also send me a deadlock letter?

Pete
ID 74170903

November 29, 2021
Unprompted review

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