The company's gear isn't 'bad,' but they need to put a little more effort into customer service. 10 days and my order to the UK is still 'proceeding to carrier' EDIT Changed my rating to 4 stars bec... See more
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Easy ordering system
Easy ordering system, quick dispatch and delivery. Well packaged.
Great equipment
Great equipment, friendly staff, the company has everything you want
Great communication
Great communication. Efficient return process even through the Christmas break. Great product that is very confortable to work in. And an aussie company.
Always satisfied
Very simple process, and was easy to find what I was looking for. As always everything fits perfectly.
The service from Bad is outstanding
The service from Bad is outstanding, and their product quality is amazing. The shorts were excellent quality, good sizing, with great features. The only negative was the fabric is quite hot, not ideal for Qld summers, so I won't make these my go-to work shorts, but they will come in use in winter.
I recently bought a pair but…
I recently bought a pair but unfortunately it was the wrong size.
So I got in touch with customer support to see if an exchange was possible.
They immediately proceeded with my request. And within 5 days a new size was delivered free of charge.
Best fit on the market for my daughter
Best fit on the market for my daughter’s build. Delivered in enough time for Christmas. Could be longer lasting. Previous pair ripped,
Good quality
The hoodie I ordered is really good quality and is waterproof ideal for my grandson who works outdoors. No problems with ordering we were kept updated and they arrived on time.
Good For A Month
The product was waterproof for about a month and a half, and yes it was comfortable and warm, after the first wash it tapered off very quickly.
I bought some spray to try and waterproof it again, wasn’t a huge success.
It started to grow some weird mould all over it? Even after a few washes it just got worse, and washing doesn’t remove any stains so I just looked filthy at work.
I just put it in for a hot wash today to try and remove the weird mould spores and the hoodie just fell apart. Literally pockets ripped out of their seams. Not worth the price tbh.
I bought a hoodie for my brother but I…
I bought a hoodie for my brother but I couldn't order one for me because u don't offer 4xl .
Disappointed
Purchased the “waterproof hoodie”, went out in steady but not heavy rain and quickly found out that it’s not waterproof as I had a few damp patches on my T-shirt also the hood is small as is the zip pocket on the front ( not big enough for my phone ), really disappointed.
Great service & great gear
Don't buy this brand under any circumstance
The most useless boots I've ever used! I bought a pair of the Flight boots which were advertised as "workwear". In less than 2 weeks before the material over the steel toe cap started to wear, and in just a weeks it was so bad the steel fell out of the left boot. I emailed customer service who did reply, only to say I had to use their warranty procedure which I did. I've never heard back from them even after chasing from my end. All in all, a pathetic excuse for a company and a product. If I could give a negative star rating I would.
Bad by name Bad by quality
Bad by name Bad by quality. I ordered the Slim fit pants. Stitches were coming apart before even trying them on for the first time. Ended up with a hole in the crouch within 4 months. Ill be sticking with kmarts anko brand as they last twice as long as Bad work wears does
Boots disintegrated after 3 months.
Nope
Site is good and easy to use. That’s where the good stops however! Ordered trousers and I received someone else’s order so emailed “support” advising I had received someone else’s order and told to start returns procedure, going through the returns it states I was being charged for “handling” of return. Emailed back and asked why I was being charged when I never even got the item I purchased so they asked for information and they would cancel the handling fee, great! As of yet I’ve only being refunded my amount minus the handling fee and no answer from support anymore
Great experience with this company. …
I have had a pair of work boots for over 18 months. Absolutely fantastic. Hardly ang sign of wear.
Two pairs of shorts. I find robust and good quality.
I ordered a T-shirt that was too small. No hassle with the return and replacement, communication via email was spot on.
Orders can take a little longer than one is used to with Amazon prime. However this is understandable.
Can’t recommend highly enough.
Bought the "waterproof" Hoodies
Bought the "waterproof" Hoodies. All I can say is, Victoria ice and Queensland rain must have very different attributes than their Scottish equivalent.
Two base layers and they dont cut it for warmth below 12⁰C.
As for waterproof? Mildly water resistant at best. Not good enough for an outdoor site. If your running from the canteen to your car, it'll be fine.
Oh and "Express" delivery sucks. It comes with 2 day delivery, but that's on this side. It lies in Oz for a week before that.
I won't be buying again.
Sub standard product poor warranty service
Bought a pair of shorts ripped between the legs in just under a month, they sent out a new pair and they failed the same way in just under 2 months, and im now past warranty, poor quality product, not worth the money
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