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1.7
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I ordered a product that turned out not to be produced or available anywhere. Despite cancelling and asking for a refund, I have (so far) received no response and no money back. Very disappointing and unprofessional. NEVER ORDER ON THIS WEBSITE
Ordered two towel heaters on the 2th of May and paid the whole order 100% upfront immediately. The order was indicated to have a delivery time of 35 working days.
As had heard nothing from them by mid July I sent them a message asking for the status of my order, without any response. As I 10 days later resent my request I received the same story as an other reviewer here had received, about the summer vacations in Italy etc. and the that the order will be delivered in the beginning of September.
As September went by and heard nothing from them I sent them mails asking the status of the delivery, after few mails I received a mail from Mrs. Leitl that she will look into my order and get back to me by next week. As no message from her regarding my order I sent her several mails asking for the status and informing her that due to the unreasonably long delivery time and as winter is coming I will be forced to order the heaters from another retailer if she is not able to give me a date when they will be delivered.
Received no answer from her and on the 15th of November I gave up and ordered the heaters from another supplier and sent Mrs Leitl a message that I want to cancel my order and that she should repay my prepayment in full. No answer from her and no repayment.
If you feel lucky and still want to order from this business, do under no circumstances pay anything in advance!
My husband ordered a handshower part from the brand Fantini (artikel number: 616668051 ) from them back in december. We haven’t recieved our order yet. We were told that i was delayed and that we would recieve it by february.
We still haven’t recieved it yet, and we can’t make contact with the company by phone, e-mail or social media.
Reply from Baederdesign
Sorry for two days unavailability last week where our office was not occupied due to some business meetings which we had in Spain last week. We are now again and as always available by phone or e-mail or via our website chat.
What your order is concerned, yes I have to admit that it is delayed for the following reason: When you ordered this item in December we had one handshower in black in a pending order which was initially ordered for another customer but from whom we havent got a feedback even after a few weeks. So I believed that he will not take it and planned this set to be shipped to you. For that reason I didnt order another handshower set in my January order. For some reason this customer then decided to take it and when it arrived I had to ship it to him. So I ordered your handshower set new in my March / April order which is still pending and being expected second half of May
As soon as it is here it will be shipped to you of course, Otherwise if you dont want to wait anymore we can cancel this order and you will get your payment refunded.
We are sorry for the inconvenience, and guarantee you the quickest solution possible as per your selection
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