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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their unique and artistic quality, often describing them as beautiful, fabulous, and even "art." Many people are impressed with the high quality of the items, noting that they often exceed expectations based on pictures. The delivery service is also frequently highlighted as excellent, with consumers appreciating the promptness, secure packaging, and good communication throughout the process. However, some customers experienced issues with incorrect items being sent, which then led to delays in receiving the correct order. A few other people also experienced delays in dispatch.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the fantastic and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more

Rated 5 out of 5 stars

Sometimes you click on a company who delivers on time, who sell wonderful items, who make your house feel like a show room with phenomenal objects and make all your friends envious. Thank you Bag&Bo... See more

Rated 5 out of 5 stars

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1... See more

Rated 5 out of 5 stars

Ordered gold paint pot, was really worried it would arrive broken, packaging brilliant, well done. Third purchase all have been great, highly recommend top quality thanks


Company details

  1. Neon Sign Shop
  2. Decoration and Interior Design Store
  3. Lighting Store
  4. Sign Shop

Written by the company

BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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Rated 5 out of 5 stars

Excellent light and great service

This is my 4th purchase (3rd light) from Bag & Bones. The quality is excellent as always, and packing and delivery informed and accurate.
My current collection is Cuddles in the Kitchen, Pink heart and Like a Boss neons, and a gold paint pot.
Everyone who comes into the house loves the products, they are brilliant focal points in a room.
A great friendly company.
What to buy next?

August 12, 2021
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Rated 5 out of 5 stars

Neon heaven 💛💛

I just received my third light from bag&bones and it does not disappoint. I’d been hankering after the ‘let’s stay home’ light for years and couldn’t think of a better time to get it than last year. Add that to my little pink heart and new white bolt and I’m in neon heaven. The team at bag&bones are so friendly and helpful, and the lights are such amazing quality. They’re a great way to add a bit of personality to your home and give off loads of light 💛💛
I’d totally recommend signing up to their newsletter as well. It gives you access to their exclusive sample sales twice a year where you can get amazing discounts on neons.

August 7, 2021
Unprompted review
Rated 5 out of 5 stars

Another amazing light!

After recently saying it wouldn't be long until I got another light from Bag&Bones my "Like a Boss" light arrived today! I absolutely love it, the pink neon stands out so well. As usual great delivery and item well packaged for transport. I will always recommend Bag&Bones to anyone considering a neon for their home.

August 5, 2021
Unprompted review
Rated 5 out of 5 stars

Get ne-on board with these guys...

My second neon has just arrived from Bag&Bones and I'm just as giddy as I was with the first one. I have a 'Let's stay home' (very apt for the last 2 years) and now a pink lips. I'm hooked and I can see myself going back for a third and a fourth. They look amazing anywhere, in the kitchen, my kids bedrooms, the study. They work brilliantly in the day or night time. Top tip, stick a smart plug on them and feel even cooler when you switch them on :)

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing lights and great people!

These amazing lights, created by amazing people! Elsa, Mei, Alice and the team have got this down to a T! I have just received my third light in my collection, a pink LIT light, a gold mirror mini heart and today arrived the Like A Boss light in pink! I am obsessed! The quality is amazing, shipping is speedy and they are gorgeous. I will most definitely be buying a custom light when we get a new house!!

July 27, 2021
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Rated 5 out of 5 stars

Cuddles in the kitchen - perfect

I absolutely love our neon sign which is now the heart of our home and admired by all our visitors. Great quality products and customer service provided by Mei who has answered about a million questions in relation to style and colour! Many thanks I will be back for more!

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Got myself a new light today and wow is it beautiful! I’ve been after it for a couple of years and I’m so glad I finally have it! The delivery as always was incredibly quick and reliable, the light packaged well and with a lovely note with instructions on how to best use your light etc and a little packet of sweets. The cable is really long so can very easily be fed through the wall if you want to hide it. The lights are such good quality and give off such a good amount of light that I can see it as I’m walking up my road in the dark! 💗

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

Superb!!!

We have bought several items from bag&Bones recently. All have been of superb quality whether it be ornaments or the Neon Lighting. Elsa, Mei and all the staff cannot do enough for you should you make enquiries. Their professionalism is a massive breath of fresh air these days and much appreciated. I highly recommended this company.

July 20, 2021
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Rated 5 out of 5 stars

Amazing company.

Bag & Bones is such an amazing company who value customers time, money and needs. They have the environment in mind and come up with unique ideas which are always evolving. Such a great variety of products, with a range of colours, sizes and prices. Bag & Bones is extremely affordable for the quality you receive. An overall amazing company, could not recommend more.

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

Literally the best ever

Literally the best ever! 💕

I first discovered bag & bones almost three years ago and after lusting after their lights for a year on Instagram, I gave in and bought three. They were so easy to deal with, delivery was so fast and I am still so in love two years later. They are proudly displayed around my home and are loved by everyone who visits, they totally transformed my grey walls into bright, fun spaces.

They are really good value for money in comparison to other neons I’ve seen advertised and such high quality, even when they are not lit they still look amazing!

You will not regret buying one, half my family now own one after falling in love with mine!

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

We have ordered 2 lights over the last…

We have ordered 2 lights over the last few months - The Gamer and Be Kind.
Both orders have been well packaged with a quick delivery.
Service and products are fantastic - the lights are fab and we have had several comments on them!

July 9, 2021
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Rated 5 out of 5 stars

Custom Neon - WOW!

Beyond thrilled with my custom Neon from Bag & Bones.
Fabulous service & communication from Mei (patient too with my back and forth deciding).
Would not hesitate to use again.
Delivery was excellent and very well packaged.
Can’t wait to get it on the wall - renovation works delayed 😞 but just the way of the world currently.
Thanks sgain.

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic product & service!

I honestly could not recommend this company more highly, one of the biggest things for me is the customer service. The products are fantastic & I was happy to pre-order & wait but the customer service & value for money is just incredible! I buy a lot of things online & most of these companies that pop up let themselves down with the after service but these have literally blown me away! Elsa is my new hero!

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Really helpful customer service as I…

Really helpful customer service as I had mislaid the order confirmation email and wasn't sure about the delivery timeloine. But mainly I I had to write this to thank you SO, SO much for the paint pot...I ADORE IT!! It's sitting happily in my kitchen looking amazing in the cream and gold colour scheme...thank you, thank you, THANK YOU!

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and great product!

Excellent service and great product!

Easy to order and the customer services team were very responsive and helped me refine my options. manufacture was quicker than expected, construction is robust and it was easy to install. i am thrilled with my new neon light. Thank you!!

May 2, 2021
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Rated 5 out of 5 stars

Fabulous products and amazing customer service.

I absolutely adore this company. Nothing is too much trouble and their products are are amazing. I have now bought four items (two lights and two mini sculptures).
I bought the lip lights and the retro telly and they look fantastic and very reasonably priced compared to similar companies. I like the fact that the stock regularly changes and the customer service has been amazing. As others have said - nothing is to much trouble and the team couldn’t be more helpful. I would highly recommend the products and service.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

Absolutely Amazing!
Super Friendly - went above and beyond to get every detail perfect. Nothing too much trouble. Always detailed and efficient in responses. I cannot sing praises enough. Cant wait to get the lights up now!
Mei specifically helped me with my order journey and was a dream to work with. :)

March 9, 2021
Unprompted review

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