Bagexpress Reviews 

Professional , fast

There was a mix up with ups collection but that seems to have been UPS fault and bagexpress were good at trying to resolve it. Good value, worked well and my bags arrived a day earlier than I expected which was a big help

Delivery was delayed beyond committed date [2nd Oct 2026] for no just reason. UPS claimed the address was incomplete however the same address was again shared over phone by the receiver and it was delivered on Monday 5th Oct 2026

I sent my bag from milan and it was fast and secure

It was supposed to arrive on October 2nd. The tracking page said it had been delivered, but that was not the case. Then, only on October 4th, I received an email with a code to pick it up at a collection point. So I had to buy clothes for the days I was without my luggage. I do not recommend this service.

Reliable and quick service. Highly recommended

I paid BagExpress for a door-to-door luggage delivery from France to Italy.

The collection was delayed, and the delivery was subsequently postponed several times. In the end, instead of receiving my luggage at the agreed destination, I had to go personally to the UPS facility in Noventa Padovana to collect all three suitcases.

One of the suitcases arrived with the upper handle completely missing, together with a substantial section of the hard outer shell that had been attached to the handle. This left a large opening in the suitcase.

I submitted extensive evidence to BagExpress, including photographs of the suitcase before shipment, photographs taken during preparation and wrapping, shipping documentation, tracking information, correspondence regarding the delays, and photographs of the damage after collection.

I asked for financial compensation and specifically explained that a voucher was not useful to me, as after this experience I have no intention of using BagExpress again.

After several exchanges, their final response was simply:

“ I confirm again that, in the event of a delay or damage, a voucher will be provided.”

That was essentially the entire resolution. My evidence and the specific circumstances of the case were not meaningfully addressed.

I understand that a company may have its own terms and conditions. What I find particularly disappointing is that, after providing extensive documentation and explaining the situation in detail, customer support did not engage with the substance of the complaint and simply repeated the voucher policy.

For me, the main issue is therefore not only the damaged suitcase or the repeated delays, but the way the complaint was handled afterwards.

I would not use BagExpress again.

Great! Wonderful! Thank you!

They delivered three bags on one day and the remaining five the following day, which was very odd. Wrapping the bags is also a lot of work. They broke one of our bags, and it arrived with a missing wheel, and they couldn't assist me with that. Besides that, everything else went well. I will commend them on the communication.

Good👍 i like your service

The price charged did not match the price displayed on the website. It is possible that I accessed the wrong link, but this was not evident during the purchasing process.

Additionally, the shipment included several bottles of wine wrapped in bubble wrap. Unfortunately, one of the bottles arrived broken, which affected the condition of the package and part of its contents.

fast and efficient service from the beginning till the end and no issues with my lagguge whatsoever

We were waiting for the pick up 3 solid days. At the end of each day we received a message saying that nobody was home. No phone call, no ring at the door bell. After the alleged 4th failed attempt Bagexpress cancelled the job and refunded with a deduction of 15% for the reversal of payment. Never again BagExpress.

Timely and helpful.

I had a great experience with BagExpress while shipping my luggage from Krakow, Poland to Milano, Italy.

Firstly, it was easier to pack as other services require you to pack it in cardboard. They asked me to just wrap with clingwrap and transparent tape.

Then they had a door to door service.

Lastly, their customer service through email was also great. At the day of pick-up, I emailed them that the luggage has been picked up yet. They replied me within 5 mins to get this resolved.

Bag collected and delivered on time, no complaints.

I accidentally left my suitcase in the last city I had visited. By the time I discovered it, I was 4 hours away. I went online, set it up for delivery and like magic, it was delivered to my hotel. I was so thankful for this service.

Everything is so professional

I had been a satisfied customer of Bag Express for the past 6 years, with trips to and from hotels all over Europe.But this year something changed. Number one it is no longer possible to speak with a human voice for booking or info, and this itself speaks volumes. My most recent experience was disappointing. My bag was delivered on time, but not to destination and I and the hotel are not sure why. There was no sign that there had been any attempt and an email announced that it had been left at Mail boxes and they would return it to sender if it was not picked up by the end of the day. I had to hire a taxi to do this and then decided to pay a cancellation fee for the return, go with Mail boxes, and say farewell to the good old days with Bag Express.

2 of my suitcases were opened. I said to customer service this issue.