Bagexpress Reviews 

Service recommended. The client service were very helpful and responsive. Was able exceptionnally to drop ff the luggages at a collection point. The delivery was on time and they called me before to check if I was there. Luggage delivered undamaged.

It makes travel more easy

No hassle on time delivery.

Overall good and reliable process. Bags were dusty when received.

My pickup was delayed because the driver didnt even rang the door at a private residence (not even an apartment complex). The delivery was delayed as well. I shipped 3 bags. I received 1 bag ona day and the 2 on a different day. On top of them, the conditions of my 2 bags were unsalvageable, completely destroyed and had to throw them out. Because I didnt take a before picture, I was told there is nothing they can do, even do the handle was broken and poking through the luggage (there is no way it would have initially shipped that way).

Anyways, save yourself and use Nannybag if you are in EU.

Quick and effective only suggest to have a little more info update on location and pick up time and delivery

This company is a SCAM. Avoid at all costs.
They lost one of my 30kg bags and never reimbursed me.

I shipped 3 bags with them; only 2 arrived. After weeks of me chasing them with emails, they finally admitted the bag was lost and asked for a list of its contents to process indemnification. I provided detailed invoices for everything—then they stopped replying entirely. Sent a dozens of emails, try to call. NOTHING. They ghosted me and I never got my money back.

Stay away.

To their reply: no it’s not my fault. Bagexpress confirmed the OWED me compensation and still waiting. This answer just shows how they’ll never take accountability. Good luck to anyone trusting their belongings to them. SCAM.

When I informed the company that I had suffered damage during transport, which was not caused by me, they did not offer even a partial reimbursement for the damage incurred.

Scheduled a pick for Friday, waited all day but nobody showed up. Zero apologies received for the disservice, was rescheduled for Monday. Guess what? Waited all day but nobody showed up again. Was advised 1 hour before the deadline that UPS was not going to make it. If you need someone reliable and with proper customer service please do NOT use this company. Frankly embarrassing in handling the service they provide and a customer pays for. Even worse at offering solutions

Good service

My luggage arrived really quick (in 4/5 days!)
Assistance really kind and quick answers, always ready to help and assist you!

I like the customer care service. Their availability and the rate at which they respond to my mails is superb.

My luggage wasn't collect at the hotel. I had to change to another deliver company and my goods just arrived at the last day of my trip.

When you have a problem back and train changes at Rome, Bag Expess solves all your problems. I was able to ship my friend’s bag from my house in Tuscany to her door in Puglia. She travelled easily and without the frustration of lugging a bag on and off the train!

Easy system to bookand follow. The only downside is UPS just have a day to pick the bags. Which is quite restrictive a time slot of a couple of hours would be really helpful.

Suitcases to and from the cruise delivered on time without any problems.

The day I left with the Costa Pacifica from Savona, on Saturday May 17, I saw that my luggage was still in the UPS facility Vado Ligure … it was there already since Tuesday. On the UPS site it had as status ‘Delay’ already a few days. Luckily it arrived last minute in time before the departure. But this is very confusing and results in a lot of stress.

I made the order on 30.04.2025. For pick up of my luggage from Pompei on 02.05.2025. Pick up was on 05.05.2025. Delivery was made on 08.05.2025. Only because of this 4 stars. I could track on Ups where exactly my bag is. Thank you!