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4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Went to Stratford Westfield branch and…

Went to Stratford Westfield branch and the assistances Tehnay and Rose were very helpful explaining the products. They provided excellent customer services in a professional manner. Their action was a credit to the company and will encourage me to return to the store.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Basildon branch

I visited the Basildon branch. Got what I wanted for a good price. The customer service is what I'm giving the five stars for though. Sue was so helpful, friendly and welcoming and really took time with me to make sure I could find what I needed. The shop manager was just as helpful.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

Sarah at woking was Amazing,she took ages to explain all the different brands on offer to us and was really knowledgeable, Very impressed!
It was nice to see items before buying unlike shopping online
We bought a large suitcase a cabin bag and a backpack,will def recommend and would go there first if we needed another case

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

Baggage world suitcases could be faulty products

I bought a suitcase from Baggage World at the Spires High Barnet less than a year ago. During my last trip my suitcase fell down a few steps on the underground and it split open on one side! I took the suitcase with a receipt back to the shop and to my surprise and disappointment, they told me that they will do nothing. I will not be buying from retailer again, prices there might be reduced for a reason – faulty products…?

July 22, 2023
Unprompted review
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