Bagista Reviews 

1,586
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, smooth transactions, and beautiful pre-loved designer bags that consistently arrive in pristine condition matching all online descriptions perfectly. Both buyers and sellers deeply appreciate the professional communication, secure handling of items, and remarkably fast service provided throughout every single step of the process. Some reviewers were not happy with specific issues, mentioning missing accessories like dust bags, the lack of paperwork or insurance, and perceived shortcomings regarding professional care during appointments. These a few dissatisfied clients highlighted occasional communication flaws, noting that staff did not always review client profiles or handle inquiries with the expected level of attention.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive in pristine,... See more

Service

People report positive experiences with service, highlighting a seamless, professional, and trustworthy... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting a professional, knowledgeable,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their items. Consumers... See more

User experience

Consumers find user experience to be exceptionally positive, describing transactions as seamless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

Highly professional, reputable reseller They have just converted an unused Chanel bag that has been sitting in my cupboard into cash. Easy smooth transaction. Highly recommend

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,586)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! I couldn't be more satisfied with my Chanel! Communication was absolutely stunning and whole process went extremely well. For sure I'll be back for more :)

May 26, 2025
Rated 5 out of 5 stars

Olive Dior saddle bag

I went in-store to buy my Dior saddle bag and the team were so accommodating and welcoming! They made me feel comfortable and I am very happy with my purchase. Definitely recommend.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Nice experience here

Great! Mindy is so professional and considerate! Not only did she efficiently help me deal with my unused bags, but she also provided me with outfit suggestions based on my style. This kind of service that truly meets customers' needs is really heartwarming! I'm really appreciate for Mindy's professional ability and dedication!

May 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Highest quote in london

I sold my bag here few times, Mindy is always helpful with quoting the price and responds quick with my enquiry. She is responsible with any question I asked.
Bagista is by far the highest quote in london I come across, I trust their service and payment too, the whole selling process takes around 3 working days until I receive the payment.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience selling my bag

Choosing to sell to Bagista was a smooth process. Terms and Conditions were clear and Buy out option was more than satisfactory!
The Boutique is cosy and welcoming, with a good range of stock and the Bagista team were polite and not pushy, but very professional.
Communication was clear and the entire process from first point of contact to receiving funds was 4 business days.
Based on my personal experience I highly recommend Bagista and I'll definitely use their services again.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience selling with Bagista

Great experience selling with Bagista! They were really prompt and communicative in ensuring that the whole process was smooth. Big shoutout to Ria who assisted me with this. Kudos and thank you to the entire team!

May 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Great website

I live in the US and purchased an Hermes bag from the UK website bagista.com. The price was competitive and I received the item within a week. I highly recommend bagista.

May 7, 2025
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Rated 5 out of 5 stars

Smooth, Trustworthy& 100% Worry-Free Experience

I had a truly seamless and satisfying experience selling with Bagista. From the very beginning, every step of the process was clearly communicated, professional, and reassuring. The team was responsive and genuinely helpful, making the entire journey feel effortless and trustworthy.

What stood out the most was the transparency and care they showed — something that gave me full confidence that my beloved Hermes was in safe hands. The evaluation was fair, the communication was prompt, and the transaction was completed exactly as promised.

I highly recommend Bagista to anyone looking to sell their luxury items with complete peace of mind. You can feel 100% comfortable and secure throughout the entire process. Will definitely be back again!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Lizhu

That was an amazing experience. Mindy was so nice. We had a super great time with her. Of course we had our dream bag as well!

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

We came in for last minute shopping…

We came in for last minute shopping with the intention of purchasing 1 bag but came out with 4. Mindy was extremely helpful by organising the process quickly and smoothly. We felt well taken care of and definitely will be returning soon!

May 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Superb service

Recently sold my bag and couldn’t be more satisfied. The service was smooth from the beginning to end. Raihan was very helpful and had a great experience throughout the process. Would highly recommend for anyone looking to buy / consign bags through Bagista :)

May 6, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much for the kind words! We’re thrilled to hear you had a smooth experience and that Raihan was so helpful. We appreciate the recommendation and look forward to helping you buy or consign with us again!

Team Bagista

Rated 5 out of 5 stars

Incredible service

I had a fantastic experience with Bagista. It's rare to find such genuine customer service these days. Thank you Bagista, for such a wonderful experience — I’ll definitely be coming back!

May 6, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much, Alistair!
It’s always a pleasure dealing with you - we hope to see you in store again soon :)

Team Bagista

Rated 5 out of 5 stars

Brilliant service from bagista

Brilliant service from the bagista team ! Wouldn’t shop anywhere else for guaranteed authentic pre loved bags !

May 6, 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you, Sam!
Always a pleasure seeing you and we hope to help you buy, sell or exchange with us soon :)

Team Bagista

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