Bagista Reviews 

1,581
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional service, noting its efficiency and professionalism for both buying and selling. Consumers are particularly impressed with the product quality, finding items exactly as described and often in immaculate condition. Reviewers appreciate the clear communication and reassurance provided, including timely updates and detailed authentication certificates. The user experience is often described as easy and enjoyable, boosting confidence in the pre-loved market and encouraging repeat business.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and stating they... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with user experience, consistently describing it as pleasant, hassle-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

As soon as I walked in Charleen who assisted me was incredibly pleasant , cheerful, helpful, and honest about what bag suited my frame on the 2 Hermes Constance bags I was interested in. I will be goi... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,581)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

The team has been very responsive and…

The team has been very responsive and items sell at good price. They are very helpful and transparent. I have sold items twice with the team and they have been responsive and pay in timely manner. Excellent customer service.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

They made sure I was 100% happy with…

They made sure I was 100% happy with the product before sending it. Verifying through additional more in depth photos and direct communication! I found out the color wasn't exactly as I thought it would be and had to cancel. They immediately understood and accommodated me. Amazing customer service.

July 5, 2026
Rated 5 out of 5 stars

Love my bag

Love my bag, exactly as described, great condition and fast delivery. Would use again!

June 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing

Great experience selling my bag the team are very helpful and quick to reply

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great, seamless experience

I sold my bag with Bagista and the whole experience was seamless. The team was professional, transparent, communicative and responsive. Highly recommend this company and services!

June 28, 2026
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Rated 5 out of 5 stars

It has been a truly pleasant experience…

It has been a truly pleasant experience selling my bag through Bagista. I greatly appreciated the transparency, prompt communication, and excellent service throughout the entire process. Most importantly, I was impressed by how friendly, professional, and helpful the team was, especially Mindy, Charlene, and Dominykas.

I travelled all the way from the North to drop off my bag, as it was my first time selling with Bagista and I wanted to visit the store and meet the team in person.

From the moment I arrived, the team made me feel incredibly welcome, which was a lovely surprise. Although the store is not particularly large, it is beautifully maintained and impeccably clean. It reflects the high standards of service and care that the team provides.

Mindy sat down with me, put on her gloves, handled my bag with great care, and carefully explained every step of the process. Her attention to detail immediately put me at ease.

Throughout the sale, Bagista kept me informed of every update and stage of the process, which was a huge help and gave me complete peace of mind.

Most importantly, the payment was processed promptly and without any issues.

Thank you again for making the entire experience so seamless, professional, and enjoyable. I would not hesitate to recommend Bagista to anyone looking to sell a luxury handbag.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

Searched for months for a very specific bag as my birthday present from my husband. Found a few but never in great condition. Then, two days before my birthday, I found a 'pristine' bag on Bagista.co.uk at a great price. Explained it was urgent and, the moment the sale was complete, they started the shipping process. The bag arrived on time with great communication. The bag is beyond 'pristine', plastic still on and has never been used. Delighted.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

I recently bought a bag from this company and I cannot express how much I would firstly be buying with them again and recommend the customer service was fantastic the bag was as described and delivered with care and professionalism it was all very easy and overall a great service

June 19, 2026
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Rated 5 out of 5 stars

Top quality service from start to finish

Top quality service throughout the order of a kelly 25 brand new bag. I ve opened a link on whatsapp with bagista telling them that i am looking for a kelly bag 25 black phd new as one similar bag i was looking for was sold out. Dominykas sent me a perfect option for what i was looking for, gave me all the necessary info and all the details, photos and details including original invoice and stamp. I wired the funds and as soon as the payment was completed i ve sent somebody to collect the bag. Thank you very much for the nice experience and will recommend you for sure in the future!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth transaction process

I have sold many bags with Bagista and I would say they are honestly one of the best luxury resellers in London. Extremely smooth and hassle-free transactions. They release the funds to you as soon as the refund period has ended.

June 6, 2026
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Rated 5 out of 5 stars

Solid experience , would sell again

Sold my Chanel bag with them. Pleasant experience, nice clean organised store. They gave me a fair price and sale a payment was swift what more can you ask for. Would sell again with them

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

My name is Tetiana.i had a few deals with amazing shop Bagista.
I love this shop,i like people who works there.Quick service and reasonable prices.
Definitely I will be back to shop.
Also I like their location in Knightsbridge.

June 5, 2026
Unprompted review

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