Bags of Love Reviews 

7,449
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Customers frequently mention that the items are beautifully made, featuring exceptionally clear photos and wonderful materials that exceed expectations. People also love the incredibly fast delivery times, often receiving their personalized orders within just a few days of placing them. Some reviewers were not happy with delivery delays, noting that packages sometimes took longer than expected to arrive. A few other people also felt that certain items suffered from printing defects, such as faded colors, unexpected blank sections, or missing parts. Consumers occasionally experienced frustrating interactions when trying to resolve these unexpected problems with the support team.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent print clarity and overall... See more

Quality

Consumers find quality to be positive and consistently praise the fantastic items, high standards, and... See more

Order

Clients share satisfaction and positive opinions on order experiences, frequently highlighting smooth... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting reliable and... See more

Service

Customers report widespread satisfaction and praise the fabulous service provided. Reviewers note that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought they'd struggle to get my photo blanket to look right because the main subject was my black dog. But all the pictures look fantastic and really clear. The delivery took slightly longer tha... See more

Rated 5 out of 5 stars

Brilliant! I had a canvas print of a photo made. Excellent quality and my order was processed and delivered within a few days. So pleased with it that I ordered another one. Great to support a local U... See more

Rated 5 out of 5 stars

Ordered a personalised flag for my husbands birthday for use at a festival. All questions were answered very timely, product was delivered within the time scale promised. Flag looked fab good mate... See more

Rated 5 out of 5 stars

I designed a cushion to bring some comfort to our family after losing our dog. I chose the 40cm soft velvet with duck feather interior and printed on both sides. I was nervous about spending nearly £5... See more


Company details

  1. Gift Shop

Information provided by various external sources

Design products online in exceptional quality, built to last, by our talented team in London.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(7,449)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They got it in the Bag

I have oodles of love for this company. They made my small banners for an up and coming concert. No fuss, can do attitude, enterprising, eager to help -what more superlatives can I give. A "Chat" that is almost always open for business with express responses. They have served me well and I would endorse this company 100 % ........will I be back................silly question!! Stupendously wonderful personalised leggings made in express time -quality and panache! Woweeee. In the words of James Morrison song "YOU MAKE IT REAL"

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic product

Fantastic product! I fully recommend!
The quality is very good, the production was very speedy and the ordering smooth. Only bummer was waiting for the arrival as I am in Portugal and had to wait for Custom's clearance. But still, totally worth it. I AM very happy with my leather bookmark

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Tea towel

Easy ordering, fast dispatch. Tea towel looks great, second time ordering from them, highly recommend.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

The products were not as advertised and poor quality

The products were not as advertised. On ordering dinner plates it turned out they could only be used for display purposes. Despite only treating them gently and following all instructions carefully the pattern on one of the plates partly came off. In addition, when I tried to raise problems with customer service, they were extremely unhelpful and would not accept the problems. They said it was nothing to do with them and instead asked if I wanted to order more products from them at full price which I will certainly not be doing this given the products are not as advertised and not good quality.

December 8, 2025
Unprompted review
Bags of Love logo

Reply from Bags of Love

We are very sorry to read about your experience and sincerely apologise for the disappointment and inconvenience caused. This is certainly not the standard of quality or service we aim to provide.

We would very much like the opportunity to review this matter in detail and make things right for you. Unfortunately, we have been unable to locate your order using the name shown on this review. Could you please contact us with your order number or the email address used to place the order so that we can investigate this promptly?

Once we have these details, we will carefully review the issue with the plates and your previous support interaction, and work with you towards a fair resolution. Our goal is to ensure you are fully satisfied and happy with the outcome.

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Rated 1 out of 5 stars

Truly awful to do business with.

Truly awful to do business with.

February 9, 2026
Unprompted review
Bags of Love logo

Reply from Bags of Love

We are very sorry to read that you feel this way and sincerely apologise for any disappointment caused. This is certainly not the experience we aim to provide.

We would genuinely like the opportunity to look into this for you and make things right. Unfortunately, we have not been able to locate an order using the profile name shown here. Could you please contact us with your order number or the email address used to place the order so we can find the details and assist you as quickly as possible?

Our team is more than happy to help and work towards a suitable resolution. We look forward to hearing from you soon.

Rated 5 out of 5 stars

Great quality

I thought they'd struggle to get my photo blanket to look right because the main subject was my black dog. But all the pictures look fantastic and really clear.
The delivery took slightly longer than I expected, but they sent me an apologetic email to say they'd reprinted the blanket because they weren't happy with the quality of the first print.
Thank you Bags of Love!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t bother

Ordered a personalised lanyard on 22nd January. Stated to be dispatched 26th January. Contacted customer service agents twice only to be once fobbed off, and secondly assured it was going to be dispatched that day (as of yet it hasn’t). This is now nearly two weeks on from the original order. I despise companies that can’t live up to expectations and deliver. I loathe it when things go wrong and they are flakey and deceptive - rather than be active and accountable and sort the problem out.
IF it ever arrives (which I am strongly starting to doubt), I will return and comment on the quality of the item.

January 22, 2026
Unprompted review
Bags of Love logo

Reply from Bags of Love

Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we truly apologise for the delay and the frustration it has caused.

We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Could you please contact us with your order number or the email address used to place the order so we can locate it in our system and review what has happened?

Please be assured that we take comments like yours very seriously. Once we have your details, we will do our very best to sort this out and ensure it is handled properly. We genuinely care about our customers’ experience and would love the chance to make this right for you.

Rated 1 out of 5 stars

Bagsoflove asking me to change my review

Unsure how to edit my previous review but the company keep emailing me to ask me to change it. They finally refunded me after many email exchanges and after I said that I was going to trading standards because it was going round in circles. They did offer a replacement but they couldnt get it to me in time as it was for a present. Royal mail tracking did say that it had been delivered but the photo showed a different house. Bagsof love incinuated that i had put the wrong address in, which i had not. I gave bagsoflove photos of my house and a screenshot from Google maps Street view (which also stated the same delivery address) to prove that it was sent to a different house to the photo in the tracking picture and they still didnt want to accept that. It was Royal Mails fault, but the way bagsoflove handled it was appalling.

January 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Fun wedding T Towels and coasters

Bags of Love produced tea towels and coasters for our pre-wedding event, featuring lovely cartoon illustrations of us, and the whole experience was absolutely perfect.
The quality was excellent, the colours came out beautifully, and everything looked exactly as we had hoped.
They were incredibly quick to deliver, and when we realised at the last minute that we needed to add more items to the order, they handled it smoothly and efficiently with no fuss at all.
Faultless service from start to finish — highly recommended.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

The best service possible!

The best service possible!
I needed something super-urgent after another provider let me down. The staff at Bags of Love could not have been more helpful and got my order processed urgently. They really saved the day - thank you SO MUCH!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful, high quality cushion, really impressed

I designed a cushion to bring some comfort to our family after losing our dog. I chose the 40cm soft velvet with duck feather interior and printed on both sides. I was nervous about spending nearly £50 on something I couldn’t return and really didn’t know what the quality would be like. I needn’t have worried. It’s beautiful and of a high standard, so soft and just what I was hoping for. Brought a tear to my eye. If you’re considering a cushion I wouldn’t hesitate.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered two custom microfibre towels…

I ordered two custom microfibre towels with personalised photos on them and received it 8 days later. Delivery from UK to Perth! I was blown away, so impressed with not just the amazingly quick delivery but the gorgeous quality of the towels. My dad is going to love his 80th birthday presents. THANK YOU for such a high quality product Bags of Love, what a winner!

January 12, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered a personalised puzzle

I ordered a personalised puzzle, but when it arrived it wasn’t up to standard, so I raised a complaint. Bags of Love were extremely helpful and replaced the puzzle at no extra cost, sending out a new puzzle promptly and free of charge. I was really delighted with their customer service.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous products- l ordered…

Absolutely gorgeous products- l ordered some photo placemats for my mum for Christmas & they were so lovely l ordered another one for my grandson! I have had many products over the years from bags of love & they are by far superior to other companies who offer similar products.l have never been disappointed, my daughter has a duvet cover from many years ago & the print is still as vibrant as it was brand new !!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Photo Blanket

I ordered a photo blanket, the quality was outstanding, delivery super quick. Very happy to buy from this company again and recommend to others!

December 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Super easy to design and preview product super happy with the end product it was an amazing gift thank you so much would highly recommend

December 22, 2025
Unprompted review
Rated 2 out of 5 stars

Great product. slow service

The design and finished product was fantastic. Unfortunately the extremely slow manufacturing resulted in the 2 products I ordered arriving after the event I required them for them which was a huge shame.

December 11, 2025
Unprompted review
Bags of Love logo

Reply from Bags of Love

We’re very sorry for the delay and truly appreciate your kind words about the design and finished product. The order was placed during the Christmas period, when we experienced a very high volume of orders. As each item is made by hand, this particular order required a little more time than usual.

We completely understand how disappointing it is for the items to arrive after your event, and we sincerely apologise for this. This was not intentional and does not reflect our usual turnaround times.

Our team is reviewing this matter and we are working to address it as quickly as possible. Thank you for your understanding, and please be assured we are here to help.

Rated 5 out of 5 stars

Excellent customer service and a great outcome

Updating this review following some really helpful engagement from Yash at Bags of Love. I initially left a negative review as I was disappointed with the pyjama bottoms material I ordered. Yash got in touch with me and did everything they could to resolve the situation, offering various solutions to see what worked. In the end I repeated my order switching to the recycled polyester and I'm really pleased with the outcome.

5 stars for the product (the design looks fab) and 5 stars for the excellent customer service!

My tip for anyone considering buying the pyjamas - the recycled polyester feels like typical pyjama bottoms material, so I'd pick that one!

November 30, 2025
Unprompted review
Bags of Love logo

Reply from Bags of Love

We’re very sorry to hear about your experience and apologise for the confusion caused. This is certainly not what we want for our customers, especially for a product intended for comfort and everyday use.

Thank you for highlighting this — our team will review the order details and material selection to understand what may have gone wrong. We are committed to making this right and will work with you to find a suitable resolution as quickly as possible.

Please be assured that we are here to help and to ensure this is resolved and your experience is improved.

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