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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, noting that outfits often match online descriptions, are beautifully made, and have perfect stitching and sizing. Reviewers frequently highlight timely delivery and good communication regarding their orders, especially for custom tailoring requests. However, some people were dissatisfied with significant issues. Several customers reported not receiving their orders, even after paying for priority shipping, and experienced a lack of response to their inquiries via email, WhatsApp, and Instagram. Others received items that were completely different from what they ordered, of poor quality with cheap material, or poorly tailored with embellishments falling off and stains. Some even received damp and odorous clothing.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. While some reviewers praise the clothing,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express disappointment, citing... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report significant issues, including missing... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise fast and efficient service, with... See more

Response time

People report ambiguous experiences with response times. While some customers praise the excellent, prompt,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very satisfied with my experience. The communication with the staff was excellent — professional, efficient, and quick to respond. The clothing looked exactly like the photos, beautifully made an... See more

Rated 5 out of 5 stars

This was my first time purchasing an expensive suit. I ordered a Hussain rehar suit for Eid and it came exactly like the picture and had all of the detailings in the picture too. Was definitely my mos... See more

Rated 5 out of 5 stars

Customer service was great. Any queries/ questions were answered on time by the instagram handle and very polite. The clpthes were packaged well and stitched exactly as asked for and shown in image. V... See more


Company details

  1. Clothing Store

Written by the company

U.K.’s Leading Authentic Pakistani Multi Brand Online Store


Contact info

2.9

Average

TrustScore 3 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

DO NOT BUY FROM Bahirah please

DO NOT BUY FROM Bahirah please. They give replicas and are scamming people. I paid £380 for a Baroque and Soraya outfit. The Baroque one was a poor replica and the the Soraya outfit is still missing after 3/4 months. I had to claim money back from my credit card company.

July 8, 2025
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Rated 1 out of 5 stars

Awful company.

Awful company.. ordered Eid outfit in april didnt come, waited until next Eid in JUNE it still didn’t come
Now they promised a refund 1 month ago saying it will take 7 days, no refund.. then they said 48 hours.. still no refund
liars taking them to court

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed with the service…

Extremely disappointed with the service and quality.
I purchased four dresses, and all of them arrived damp and had an unpleasant odor. The material felt cheap and did not match the quality I expected, especially considering the high price I paid. To make matters worse, none of the dresses fit properly. When I reached out to express my concerns and request assistance, the company stopped responding entirely. This level of service is unacceptable and deeply disappointing.

July 2, 2025
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Rated 1 out of 5 stars

Do not buy from Bahirah

Do not buy from Bahirah. They do not responding back to any communication. At the beginning they were very nice and helpful. Once I have recieved the outfits there were so many problems. I spent 1000 pounds on 4 outfits for my sisters wedding. The material is horrible, it was an AIK designer and the label did not have that it had Bahirah. The clothes came to be damp and it stank. They do not eepsond back to any messages and dont explain themselves. They misled and they're not giving a refund back. Honestly do not buy from there

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Dont be fooled by pictures

Is there a zero star?
Please save your money and shop elsewhere. I can understand that pictures may slightly vary but I was not expecting a dress so different and cheap looking. The stitching, the work, the dress as a whole looked a joke. £200 might not sound much for a dress to some but what I received was not worth £20 let alone £200. Save your money and ask to see a real version which I can assure you they won’t do.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible customer service

If I could give them negative stars I would. This is the absolute worst company I’ve ever ordered from and I highly highly DO NOT RECOMMEND THEM. I ordered from them January 26 and paid extra to get the dress custom sized and gave exact measurements. I get the dress in the mail on March 8, I try it on and it isn’t sized correctly so I use my measuring tape to send them detailed photos with the measuring tape on top to show this is not what I asked for. They said okay we’ll forward this to our tailors. After that, absolutely no response from them even after I repeatedly messaged to ask for updates. Didn’t get any response back until May 13. They said okay send the dress back we’ll refund shipping for you (I sure as hell wasn’t gonna pay for shipping when it was THEIR fault!). To ship it back to Pakistan where they want the dress it’s $288. I messaged them this on June 3 and have had to message multiple times since then, it is June 13 today and still no reply. I haven’t gotten a reply from them and it’s been a whole month since they wanted me to return the dress. The lack of cooperation and willingness to fix THEIR mistake is not okay.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

The best for Asian clothes

This was my first time purchasing an expensive suit. I ordered a Hussain rehar suit for Eid and it came exactly like the picture and had all of the detailings in the picture too. Was definitely my most favourite outfit I’ve ever worn and I will definitely be back to order more suits from bahirah once wedding season hits

June 6, 2025
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Rated 1 out of 5 stars

Save your money and go elsewhere

Ordered an outfit which arrived very poorly stitched. Embellishments falling off and there was a stain on the back!! Tried contacting them 3 times and didn’t receive a response. Save your money and go elsewhere

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

I paid extra for priority shipping

I paid extra for priority shipping. It came 2 weeks after it was intended too. When the dress finally arrived it was completely different to what I ordered. None of my emails got responded too. They also have WhatsApp as form of communication and they state they will take up to 48hrs to respond, but my messages was still ignored 4 days later. I would recommend buying from this website again

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

First time

Thank you for such great service and delivering my order in time. The design is absolutely gorgeous and exactly what I had envisioned. Definitely recommend trying out Bahirah for wedding clothes :)

May 28, 2025
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Rated 1 out of 5 stars

Paid priority outfit still not received on time.

I placed an order on 22 April 22 I paid for priority which is advertised as 2 to 3 weeks. My original date was 15 in May. Which was not met. I then requested a date of 28 May. So I could have my outfit delivered before my friend’s wedding. However today is 29 May and I have not received my outfit and after multiple communications via email WhatsApp and Instagram DM I have received no update on my order or any tracking information. I currently have no outfit on my friends wedding and will need to purchase another one.

May 29, 2025
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Rated 1 out of 5 stars

Horrible customer service

I placed an order on April 7th and send numerous messages on WhatsApp, email and instagram to get an update on my order but they have been ignoring my messages and not providing any communication on their end, while they keep posting on their instagram. Had I known there would be so many bad reviews about this website I would have never placed an order. Need a refund as soon as possible as I don’t think my outfit will be delivered anytime soon that I can wear it to my friends wedding at the end of the month.

May 12, 2025
Unprompted review

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