Terrible customer service with very limited hours to actually get help. They do not offer an email to reach out for help, it is via chat or telephone, often long waiting times. Constant issues wit... See more
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See what reviewers are saying
I am very pleased with Bahnhof as an internet provider. Good speed at competitive prices and rarely any problems. The only thing that annoys me is that I am still not able to get ipv6 connectivity... See more
Company replied
I've experienced that the internet is not so stable all the time. It happens several times per day that the internet is disturbed. Then I have to turn off WiFi and turn it on again. After that the i... See more
Company replied
Unlimited internet at a fast speed for only 400 kr. Less than 40 euros. In 2023, when so called G7 countries charge three times as much for the same service. Never had an internet outage in 2 years. N... See more
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Company details
Written by the company
Internet med sekretess sedan 1994. Bahnhof erbjuder snabba, säkra och prisvärda internettjänster.
Contact info
Storgatan 15, 211 41, Malmö, Sweden
- 010-510 00 00
- www.bahnhof.se
3.4
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service with little to no help
Terrible customer service with very limited hours to actually get help. They do not offer an email to reach out for help, it is via chat or telephone, often long waiting times.
Constant issues with payment with autogiro payments not going through and making the customer chase them to make sure it works.
The internet is a bit slow at times during the night, when I use it the most.
Would never recommend to anyone, mostly because of the service.
October 21, 2026
Unprompted review
Reply from Bahnhof
Hello Paulina,
We understand that having to chase payments and wait for help is frustrating, especially when your connection isn't performing as expected either.
And just to clear up one thing, we actually do have an email address! You can reach us at kundservice@bahnhof.se, alongside our chat and phone support. So there are a few different ways to get hold of us! We can't see the details of your account here on Trustpilot, but we'd be happy to take a closer look at both the payment troubles and those late-night slowdowns.
Hopefully, we'll get the chance to show you that there's a lot more to Bahnhof than what you've experienced so far!
Best regards,
Bahnhof
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Not being able to offer automatic…
Not being able to offer automatic payment in 2026 is very disappointing.
Second time i recieved a reminder bill for 100dkk because who actually pays bills manual anymore, wouldn’t recommend.
October 5, 2026
Unprompted review
Reply from Bahnhof
Hello Patrick,
In 2026, having to remember a manual payment every month isn't exactly the kind of retro experience we're aiming for.
We've been looking into options for automatic payments and e-invoicing for our customers in Denmark. We don't have anything ready to announce just yet, but it is very much on our radar.
We completely understand the frustration, especially when a missed manual payment results in a reminder fee. Hopefully we can make this a lot smoother in the future!
Best regards,
Bahnhof
Ten characters long
September 23, 2026
Unprompted review
Reply from Bahnhof
Hej,
Kort och koncist, fem stjärnor säger desto mer! Tack för det!
Hälsningar,
Bahnhof
I was forced to switch from Tele2 to…
I was forced to switch from Tele2 to this provider because of my housing association’s decision, and the experience has been frustrating from the start.
After signing up and paying for the service, I found out there was no physical connection in my apartment. Instead of resolving it, I was told I would have to pay around 5000 SEK to install it myself.
It makes no sense to sell a service as available when the required infrastructure is not in place. Very disappointing experience and poor responsibility toward customers.
July 3, 2026
Unprompted review
Reply from Bahnhof
Hello Morteza,
Thank you for sharing your experience. We're sorry to hear that the start of your service has been frustrating and understand your disappointment.
When a property lacks the necessary physical connection, situations like this can unfortunately arise. We recommend contacting your housing association in times like these, as they can in some cases help facilitate the installation of connections for apartments that are not yet connected.
We understand that this was not the experience you expected when ordering the service, and we appreciate you taking the time to provide your feedback.
Best regards,
Bahnhof
Reply from Bahnhof
Hello Zoran,
Thank you for your kind words! We’re really glad to hear you’re satisfied with both our reliability and service, it means a lot to us.
Best regards,
Bahnhof
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Worst Support Experience
Internet worked perfectly fine — until I needed to change the address to the apartment next door in the same building.
What should have been a simple address transfer turned into weeks of delays and several full days spent troubleshooting with support. I was repeatedly told to restart the router, test every wall outlet, run around with Ethernet cables, buy adapters, test equipment in different apartments, and even ask neighbors to test connections.
Meanwhile, the internet never worked once after the move.
I spent hours in chats and phone queues, repeated the same information to different agents over and over again, sent photos, MAC addresses, and followed every instruction given. Despite all this, nobody could resolve the issue.
The most frustrating part is that the support process felt completely disorganized — every new conversation started from zero again.
I understand technical issues can happen, but needing weeks and multiple days of troubleshooting just to move an internet connection one wall over is honestly absurd in 2026.
Very disappointing experience.
May 28, 2026
Unprompted review
Reply from Bahnhof
Hello Karolina,
We sincerely apologize for the long delays in getting back to you and that the service hasn’t worked as smoothly as expected after your move. We understand how frustrating this must have been.
This is not the experience we aim to provide. We will ask one of our customer service agents to review your case and get back to you as soon as possible.
Best regards,
Bahnhof
Reply from Bahnhof
Hi,
Sorry to hear that your connection is dropping!
We definitely want to help you get this sorted out right away. Please feel free to contact our support and we’ll help you troubleshoot and figure out what’s going on.
Kind regards,
Bahnhof
We have been without internet for 14…
We have been without internet for 14 hours now and still no information about anything, exept some problem with electricity latest came more than 7h ago. Has called and emailed nothing happends.
April 14, 2026
Unprompted review
Reply from Bahnhof
Hello Olof,
We understand how disruptive it is to be without internet, especially for such a long time.
Since your service is linked to the ongoing incident via Mina Sidor, you will be notified as soon as the service disruption is resolved. We are continuously working to fix the problem and restore the connection as quickly as possible.
It is also possible to find all our service status information here 24/7: www.bahnhof.se/kundservice/driftinfo
Best regards,
Bahnhof
Reply from Bahnhof
Hello Younas,
We’re sorry to hear that you feel this way. That’s not the experience we aim to deliver.
We’re continuously working to improve our response times and support, and we appreciate you taking the time to share your feedback.
Best regards,
Bahnhof
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Reply from Bahnhof
Hello Shahram,
Short and to the point, we like it!
Thanks for taking the time to leave a review.
Best regards,
Bahnhof
Slow unconnective and not working 90%…
Slow unconnective and not working 90% of the time just never works, and even when i call i can never get a good reply
April 4, 2026
Unprompted review
Reply from Bahnhof
Hello Jimmy,
We’re really sorry to hear about your experience, this is far from how the service should perform.
To properly investigate what’s causing the instability, we need to go through your connection in detail. Please give us a call at 010-510 00 00, so we can troubleshoot this together and work towards a solution.
Best regards,
Bahnhof
We are using service from 2018 but now…
We are using service from 2018 but now for last one year service is very bad very slow internet connection espcially last summer 2025 June and July was very bad swrvice and slow as well .Very bad customer service not so help full personal and long waiting time no respect for customers bad staff not help full to solve your problem.Need to improve internet services alot and must must improve customer service staff.
March 22, 2026
Unprompted review
Reply from Bahnhof
Hello Misbah-ul-ahad,
We’re truly sorry to hear about your experience, both with the connection and our customer service. That’s not the level of service we aim to provide.
Slow speeds and instability can depend on several technical factors, and we’d really like the opportunity to troubleshoot your connection properly. Please give us a call at 010-510 00 00 so we can run diagnostics and help resolve the issue as quickly as possible.
Best regards,
Bahnhof
Worst internet I had
Worst internet I had. It’s even worse than dial up. Customer service is useless and unavailable. Had issues with connectivity since day one. Performed all troubleshooting, used different routers, OS and still have issues. Customer service? Rude and useless asking to repeat what I’ve done for months.
The worst part of it all is that Bahnhof is a SERVICE PROVIDER but it’s not required to provide a service but customers can’t breach contract due to not having the service that Bahnhof provides.
It’s a very hostile company, beware! Don’t ever sign anything with them, they’re incredibly hostile and if you don’t have internet they call it a “you problem”.
Currently without internet yet again and of course, they ask to “restart your router”.
1 gigabyte with Bahnhof is not enough to watch Netflix in max quality or play an online game without constant timeouts and disconnects. I got logs for weeks and customer service doesn’t know how to analyze them to explain why I don’t have internet capable of watching YouTube at 1080p.
There should be a way to change providers if the SERVICE PROVIDER doesn’t provide said service for over 6 months without penalty.
March 13, 2026
Unprompted review
Reply from Bahnhof
Hello,
Thank you for sharing your experience. We’re very sorry to hear that you’ve had ongoing issues with your connection and that your contact with customer service has been frustrating. That’s not the experience we want our customers to have.
We take feedback like this seriously and would really like the opportunity to review your case in detail. Connectivity issues can have several underlying causes, and we want to make sure everything is properly investigated.
Please contact our customer service at 010-510 00 00, so we can escalate your case and go through your logs and previous troubleshooting together. We’re committed to helping you get a stable and reliable connection.
Best regards,
Bahnhof
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Don’t solve technical problems, ask customers to pay for devices under warranty and leave them 14 days without service hiding behind contract small print
They used to have good customer service, they decided to become like the others and bury customers in small print.
I accepted their offer to buy an expensive wifi7 TPLink router and had wifi connection issues from many devices they haven’t been able to solve in months.
Now even if the router is still under warranty, they ask I send the router at my own expenses for research more without providing a replacement.
After long times of poor experience, they put financial burden to the customer and leave them without service.
Not something I expected when I decided to pay a premium for what was supposed to be a higher quality service.
February 17, 2026
Unprompted review
Reply from Bahnhof
Hello,
We’re truly sorry to hear about your experience.
The process described is how we carry out troubleshooting and warranty handling for routers, but we absolutely understand that it can feel frustrating.
We hope to be able to investigate this further and resolve the issue as soon as possible. This is not the experience we want our customers to have, and we sincerely hope we’ll have the opportunity to improve your view of us in the future.
Best regards,
Bahnhof
Happy user for several years in a row
I am using Bahnhof since 2022 and I am super happy. They are not the cheapest on the market but their support is top notch (in those rare moments when I had problems). I would strongly recommend them
February 11, 2026
Unprompted review
Reply from Bahnhof
Hello Viktor,
Thank you so much for your kind words and for being with us since 2022. We’re happy to hear that you’ve had a good experience with both our service and support. Your recommendation means a lot to us.
Best regards,
Bahnhof
If it works, you're luxky
If it works, you're lucky. If it doesn't, prepare to be endlessly frustrated. This company does not have a service mindset. You'll be in line for an hour. Then "oh, your internet doesn't work? Sorry man, we'll get to it, bye" and then they won't do anything for days. Don't fall for the low prices, go to one that works!
February 6, 2026
Unprompted review
Reply from Bahnhof
Hello,
We’re genuinely sorry to read about this experience. We can’t see the details of your specific case here on Trustpilot, but long waiting times and a lack of follow-up are things we take seriously. Even when the pressure on our support is high, it should never feel like your issue is being brushed aside.
Your feedback is important to us and will be shared internally, as this is exactly the kind of input we need to improve how we communicate and support our customers when something goes wrong. We truly regret that this has been your impression of us and hope we can do better going forward!
Best regards,
Bahnhof
Stable, private, but expensive
Their connection has been stable, and I appreciate their privacy policies on paper and in reality.
But prices keep going up, so I will now leave them.
February 3, 2026
Unprompted review
Reply from Bahnhof
Hello,
It makes us happy to hear that the service has been stable, and we completely understand that price plays a major role in choosing an internet provider. Please know that we continuously work to keep our prices low while maintaining high quality in both our services and customer support.
Thank you for your feedback.
Best regards,
Bahnhof
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No issues with Bahnhof as internet provider
I have been a Bahnhof internet customer for over 10 years and use a fiber connection.
During all this time, I have experienced only one outage, which occurred when lightning struck—or came very close to—the telephone exchange. The service was restored within about half an hour.
Another outage was caused by my router failing. This cannot be blamed on the provider, as the connection itself was working perfectly (even though it was their router).
That is the extent of any issues I have experienced. I have a 250 Mb/s connection both upstream and downstream, and in practice, I often get speeds up to 280 Mb/s with low ping 2-5 ms and jitter 1 ms.
Bahnhof is not the cheapest provider in my area, but I choose them for several reasons. They are not restrictive with ports, which allows me to run my own servers without any problems. There are also ideological reasons: they do not hand over customer data upon request and are committed to protecting user privacy.
January 23, 2026
Unprompted review
Reply from Bahnhof
Hello Adam,
Thank you for sharing such a detailed and thoughtful review. We truly appreciate your loyalty over the past 10+ years and are glad to hear that your connection has been stable, fast, and reliable, with only very limited interruptions over time.
It’s great to hear that you value both the technical aspects as well as our commitment to privacy and user integrity. Those principles are a core part of who we are.
Thanks again for taking the time to write this and for choosing Bahnhof.
Best regards,
Bahnhof
Hejdå Bahnhof — never again.
I was with Bahnhof for many years, using their 250/250 Mbit/s bredband in Stockholm/Södermalm. Thankfully, I’ve now switched to Bredband2 with 150/150 Mbit/s. Even though the speed is lower on paper, the connection is noticeably faster and much more stable.
I really regret not changing breadband providers sooner. Bahnhof wasn’t the cheapest option, and even as an existing customer my price kept increasing every year, I was actually paying more than new customers.
I’m very happy to no longer be with Bahnhof!!!
January 15, 2026
Unprompted review
Reply from Bahnhof
Hello Toni,
We’re sorry to hear that our service didn’t live up to your expectations and that you felt disappointed enough to switch providers.
We hope we’ll have the chance to give you a better experience with us in the future.
Kind regards,
Bahnhof
Great and easy ordering process
Great and easy ordering process, when another competitor literally took days to do one and screwed the order up with my existing services etc.
Ten minutes on the phone with a friendly representative and I had internet within the hour.
Thanks!!
January 9, 2026
Unprompted review
Reply from Bahnhof
Hello Josh,
It makes us very happy to hear that you're pleased with our service.
Welcome to Bahnhof!
Best regards,
Bahnhof
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