Bahoma London Reviews 33

Reply from Bahoma London

Jan 22, 2026

Thank you very much for your kind review. We appreciate your time for posting this review. We are also very pleased you enjoy the products you received. It means a lot to us.

Warm regards,
Bahoma team

Reply from Bahoma London

Dec 22, 2025

Dear Cristina,

Thank you so much for your wonderful review - we are thrilled to hear that you love the Cristal diffuser fragrance! It is one of our favourites too, and we are so glad it has made such an impact.

We also truly appreciate your feedback about the intensity. We have worked hard over the years to refine our formulations, and while the fragrance may evolve slightly with time and regulations, we always aim for the best possible experience. Your insight is invaluable to us as we continue to improve.

With the holiday season upon us, we would like to wish you a very Merry Christmas and a wonderful New Year ahead! We look forward to welcoming you back for your next order - and we are excited to hear that you are already looking forward to it!

Warm regards,
Bahoma Team

Reply from Bahoma London

Dec 22, 2025

Gentile Gabriele,

La ringraziamo tanto per la sua recensione così positiva! Siamo felici di sapere che il suo ordine è arrivato come previsto e che tutto sia stato in ordine.

Cerchiamo sempre di garantire che i nostri clienti ricevano i prodotti in tempo e collaboriamo attivamente con i nostri partner di spedizione per garantire una consegna puntuale, quando possibile. Siamo felici di aver soddisfatto le sue aspettative.

Grazie ancora per la sua fiducia e supporto!

Cordiali saluti,
Bahoma Team

Dear Gabriele,

Thank you so much for your kind review! We are thrilled to hear that your order arrived as needed and that everything was in order.

It is always our goal to help our customers receive their products on time, and we work closely with shipping companies whenever possible to ensure timely delivery. We are thrilled that we were able to meet your expectations.

Thank you again for your trust and support!

Warm regards,
Bahoma Team

Reply from Bahoma London

Dec 16, 2025

Dear Nancy,
Thank you so much for your lovely message. It’s always a joy to prepare your orders, and we are truly grateful for your continued support.
Warm regards
Bahoma Team

Reply from Bahoma London

Dec 7, 2025

Dear Neil,
Thank you so much for your lovely feedback - we are delighted to hear how much you’re enjoying the Vetiver & Cedarwood room spray. It’s a fragrance we are very proud of, so your words truly made our day.

Regarding delivery, your order was placed just after midnight and was processed and dispatched on the very next working day. It arrived two working days later, which is usually as quickly as postal services allow once a parcel has been collected. We completely understand how wonderful it would be if next-day delivery were always possible, and we genuinely appreciate your suggestion.

Thank you again for taking the time to review us - your comments are invaluable, and we’re very happy to know the fragrance is bringing you enjoyment in your home.

With warm regards,
Bahoma Team

Reply from Bahoma London

Dec 7, 2025

Dear Ruth,

What a wonderful message to receive - thank you for sharing it. It means a great deal to know that your experiences with us have been consistently positive and that you have enjoyed discovering our different collections over time.

We take great pride in both the craftsmanship and the sensory character of our designs, and it is deeply meaningful to see how they have become part of your home. Every order, whether large or small, represents trust - and we genuinely value and respect every customer who chooses to bring Bahoma into their space.

I hope each product continues to bring beauty and pleasure into your everyday moments.

With warmest regards,
Bahoma Team

Reply from Bahoma London

Updated Dec 7, 2025

Dear Teo,

Thank you so much for your recent order and for sharing your thoughts. We are glad to know that you enjoyed the parcel and the complimentary fragrance.

As you received a few different scents, we would love to understand which one did not fully meet your expectations so we can look into it carefully and support you in the best possible way. Your experience matters to us.

If you could be so kind to email us directly at contact@bahoma.com so we can review it together and explore the most suitable solution for you.

With warm regards,
The Bahoma Team

Reply from Bahoma London

Nov 19, 2025

Dear Jessica,
Thank you so much for your kind words. We’re delighted to hear that your candle arrived safely and that you enjoyed the little extra touches - we always want each parcel to feel personal and thoughtful.

Your support means a great deal to us, and we hope your candle continues to bring you many moments of light and joy.

With warm regards,
Bahoma Team

Reply from Bahoma London

Updated Dec 16, 2025

Dear Suzanne,
Thank you so much for your lovely message. It’s always a joy to prepare your orders, and we are truly grateful for your continued support.

Our botanical candles remain one of our most cherished creations, and it is genuinely heartwarming to know they are enjoyed and appreciated.

With warm regards,
Bahoma Team

Reply from Bahoma London

Nov 19, 2025

Dear Gary,
Thank you so much for sharing your experience. We’re delighted to hear that you found our website easy to navigate and that your order arrived smoothly.

We always want each parcel to feel thoughtful and personal, so it means a great deal to us that you appreciated the handwritten note and little gift.

With warm regards,
Bahoma Team

Reply from Bahoma London

Updated Nov 19, 2025

Dear Jackie,

Thank you again for taking the time to share your experience. We were truly sorry to hear about the condition in which your daughter’s gift arrived and fully understood how disappointing that must have been, especially after such a long wait.

As your purchase was sent through one of our retail partners and dispatched via their logistics network, we unfortunately had no control over the packaging or handling of that shipment - but once you reached out to us directly, it felt important to ensure you experienced the level of care we hold ourselves to as a brand.

Update:
We are delighted to know that the replacement candles arrived safely and that the little extras were appreciated. Thank you sincerely for updating your review. It has been a pleasure looking after this for you, and we are grateful for your kindness throughout the process - and for your willingness to shop with us again.
With kind regards,
Bahoma Team

Reply from Bahoma London

Oct 16, 2025

Dear John,
Thank you so much for sharing this - it is wonderful to know that Desire has brought such warmth and joy into your space. Fragrance has a special way of touching the senses and lifting the spirit, and we are truly grateful that our creation could add a little light to your day.

With appreciation,
The Bahoma Team

Reply from Bahoma London

Oct 16, 2025

Dear Susan,
Thank you so much for taking the time to share your thoughts. We are so pleased you enjoyed the Desire shower gel - it is a fragrance that means a lot to our team. Over time we have continued refining this collection to make it even more accessible while keeping the same attention to detail and quality. We hope you will enjoy exploring it again whenever the mood strikes.

With appreciation,
The Bahoma Team

Reply from Bahoma London

Oct 16, 2025

Dear María,
We are sorry to hear that your order didn’t reach you. Your parcel was dispatched promptly to Spain, but unfortunately it was returned after import duties were declined.

As stated clearly at checkout and in our terms, international orders may be subject to local customs duties and taxes which are the customer’s responsibility. We ask every customer to confirm acceptance of these terms before completing the purchase.

When a parcel is returned to us due to unpaid import charges, the original shipping cost is not refundable, as this expense is already incurred on dispatch. Your refund was therefore issued minus the outbound shipping cost, in accordance with our published policy.

We understand that customs procedures can be inconvenient, but we always aim to handle such cases fairly and transparently. Should you wish to reorder in future, we’ll gladly assist to make the process as smooth as possible.

Thank you for your understanding,
The Bahoma Team

Reply from Bahoma London

Oct 16, 2025

Dear Cookie,
Thank you for your lovely review. We are delighted that you enjoyed your Bahoma products - especially the Ocean Spa and Rhubarb fragrances. It means a lot to our team to know that both the quality and service met your expectations.

Warm regards,
The Bahoma Team

Reply from Bahoma London

Oct 8, 2025

We are truly sorry to read about your experience and wish we had been contacted directly at the time, as we always do our best to help resolve any concern. Candles are influenced by many conditions such as air movement, wick trimming, and burn duration - all of which can affect performance.

Bahoma has been creating candles for over 17 years, and we take great pride in the quality and consistency of our products. We would still be glad to look into this matter and understand what may have caused your less-than-positive experience. Please feel free to reach us at contact@bahoma.com
Regards,
Bahoma Team

Reply from Bahoma London

Updated Jun 11, 2025

Thank you for taking the time to share your feedback, and we are very sorry to hear you were disappointed with your gift set.

Our candles are all hand-poured using high quality fragrance oils, and they are designed to provide a lasting scent experience. It is very concerning to hear that yours did not meet this standard.

We would like the opportunity to put this right for you. Please contact us at contact@bahoma.com or via our website with your order details, and we will be happy to assist you further.

Your satisfaction is very important to us and we do hope to restore your trust in Bahoma.

Reply from Bahoma London

Jun 11, 2025

Thank you so much for your wonderful feedback - we are delighted to hear how much you enjoyed your extra large 3-wick candles!

It’s always great to know that the fragrance lingers beautifully and creates a special atmosphere in your home. We truly appreciate your continued support and your recommendation - it means the world to us.

We look forward to welcoming you back to Bahoma again soon!

Reply from Bahoma London

Jun 11, 2025

Thank you for sharing your feedback. We are very sorry to hear about your experience with the candles purchased through BrandAlley.

This is certainly not the standard we aim to deliver. Bahoma candles are carefully crafted using high quality waxes and fragrance oils, and they should provide a clean, enjoyable burn with a lasting scent.

As the purchase was made through BrandAlley, we are glad they were able to resolve this promptly for you. However, we would still like to investigate this further - please feel free to contact us directly at contact@bahoma.com so we can look into it and ensure this does not happen again.

We do hope you might give Bahoma another chance in the future.

Reply from Bahoma London

Oct 17, 2025

Dear Maarten,

We were very concerned to read your comments and are truly sorry to hear about your experience. Safety is of the highest importance to us, and all Bahoma candles are made in our London workshop from heat-resistant glass vessels that undergo thorough quality control before being filled. We have never received reports of glass breakage under normal burning conditions, which makes it difficult to understand what may have occurred here.

Unfortunately, as we have not been contacted directly and no order reference has been provided, we are unable to review the situation in detail. There are several external factors - such as excessive burning time without allowing the wax to cool, exposure to drafts, or the candle being placed on a cold or uneven surface - that can, in rare cases, cause glass stress. These are precisely the reasons why each product includes clear safety and burning guidelines.

We would very much like to investigate this properly and offer assistance, so if you could share further details with us at contact@bahoma.com, we will review it immediately.

Kind regards,
The Bahoma Team