The Baked Tile Co Reviews 

1,511
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning and unique product variety, highlighting their exceptional quality and beautiful appearance. The staff receives commendation for being incredibly helpful, patient, and providing excellent advice and seamless service. Deliveries are frequently highlighted as quick, efficient, and well-organized, with products arriving promptly and well-packaged. Conversely, some customers noted product appearance variations, such as differences in texture, shade, or print quality, and microscopic size discrepancies. A few also experienced delivery issues, including unscheduled early arrivals or missed deliveries, and some reported receiving chipped or damaged tiles, though the company often provided helpful solutions.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the excellent quality, color, and style of... See more

Quality

People report positive experiences with quality, consistently praising the tiles as stunning, gorgeous, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, excellent, and second... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic variety of tiles which were just that little bit different to others we had looked at. Extremely helpful staff who quickly reply to emails and answer any questions related to the products,... See more

Company replied

Rated 5 out of 5 stars

For a start the product is absolutely stunning. At last a creative textile company that isn’t completely monolithic in browns and greys! Customer service is excellent and dispatch is quick. Reasonably... See more

Rated 5 out of 5 stars

Can't remember whether we wrote our review or not, but 2 reviews is better than 1 - as long as they are both 5* This company is exceptional and a should act as an example to all tiling companies ou... See more

Company replied

Rated 5 out of 5 stars

The Team at the Baked Tile Co were so very helpful, patient, offering advice on colour matching & after ordering a number of samples & decision made the Baked Tile Team organised delivery date to sui... See more


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Decoration and Interior Design Store
  4. Home Improvement Store
  5. Kitchen Remodeler

About The Baked Tile Co

Written by the company

An online company offering an inspirational tile collection with free professional design advice for customers. We assist with both domestic and commercial specifications and pride ourselves in offering the most inspiring collections of tiles, backed up with extensive knowledge of the the interior design sector and tile industry. Sampling service. Zoom and showroom design services by qualified designers. Nationwide delivery. Technical support.

Your room....our Tiles, let's make something amazing together!

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Designer Basics ranges

Written by the company

25% off this fab collection when you spend over £100 on other ranges!
https://www.bakedtiles.co.uk/collections/designer-basics.
1860 Collection
An online exclusive collection of beautiful traditional period style tiles. Suitable for Interior and exterior installation. Frost Proof and with a +36PTV. The Collection has an impressive range of design options, with coordinating borders and corners.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,511)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I was able to buy the same tiles designes as few years ago.

I needed to buy a few more tiles from a series I bought a few years ago. To my surprise, I could still get them. And, importantly, I could buy them individually. The tiles were packaged very carefully. I really like this company and their tiles. The only downside was the very expensive shipping. In my case, it was more expensive than the tiles themselves.

July 30, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the great review Izabella, and we are happy to hear you were able to order what you wanted. Our shipping can sometimes seem expensive, but it is a necessary cost to ensure that the products are delivered safely to you with a minimal risk of breakages. As I'm sure you would appreciate, tiles are delicate when being transported, and we work hard to ensure that every delivery is kept as safe as possible. 😊

Rated 5 out of 5 stars

Absolutely stunning tiles

Absolutely stunning tiles, they are so pretty and unique. Delivery costs are worth it to have these gorgeous tiles!

July 14, 2025
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Reply from The Baked Tile Co

Thank you, glad you like them!

Rated 5 out of 5 stars

Beautiful fireplace tiles

Beautiful tiles really set off our fireplace
Arrived quickly & in good condition
Very pleased

July 25, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for placing an order with us!

Rated 5 out of 5 stars

Very pleased with the samples

Very pleased with the samples. Beautiful tiles and I look forward to ordering when the tiles are needed. Baked tiles very helpful and communicate well.

July 25, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thanks for the positive review, glad to hear we could help you!

Rated 5 out of 5 stars

Beautiful tiles and great service

Beautiful stunning tiles, totally transformed our hallway. We were also so impressed with the service. You assisted us on a number of occasions. Would highly recommend.

July 22, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the review and recommendation!

Rated 5 out of 5 stars

Prompt delivery of attractive sample…

Prompt delivery of attractive sample wall tiles that, sadly, did not turn out to be a friendly match with my kitchen floor.

July 11, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the review! Sorry to hear they weren't the perfect match. If you need any more help, or want to try another sample, please just reach out!

Rated 5 out of 5 stars

Really helpful discussion with a…

Really helpful discussion with a designer at no extra cost.
Quite inspiring ideas, I felt a bit lost with all the tiles on the market. Helped a lot.
Local collection warehouse with attentive, very helpful warehouse staff.

July 24, 2025
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Reply from The Baked Tile Co

Thank you for such a great review Sian, we always endeavour to be as helpful as we can. Buying tiles is no easy job!

Rated 5 out of 5 stars

Good service

The sample tile received was lovely...just not suitable for the particular area and decor for which it was intended. The despatch time for the sample was swift and the sample was safely packaged. Though it didn't result in a purchase this time, this retailer is certainly one I will revisit if I need tiles for a different project.

July 23, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the great review, and so glad to hear that you would consider us in future!

Rated 5 out of 5 stars

I ordered a sample

I ordered a sample, process was easy and sample arrive very quickly

July 22, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the great review Robert. Hope you like the sample!

Rated 5 out of 5 stars

Tiles for kitchen splashback.

The quality of the product that i purchased was excellent. The colours of the tiles are unique. Great communication. Some useful advice from one of the designers. Delivery was prompt. All tiles that were delivered were well wrapped for delivery so no damage at all. Thank you to all at Baked Tiles. Hope to purchase again when I rennovate bathroom.

July 16, 2025
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Reply from The Baked Tile Co

Thank you Farzana, glad to help out!

Rated 5 out of 5 stars

Fabulous Tiles, Helpful Staff 😊

I have been remodeling a bathroom and I needed some tiles. It was really helpful to speak to a designer and talk through what I wanted and the amount I needed to order.

There was a small problem with trying to order online so I called and it was all sorted out very quickly. The tiles look fantastic and I will be using them again when I refurbish the kitchen!

June 23, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you Nicola, great to hear you would like to come back in future! Please let us know if we can be of assistance.

Rated 5 out of 5 stars

I am so happy I used this company

I am so happy I found this company. The tiles are beautiful and the customer service was faultless. One of their designers (Jacky), put up with me being hopelessly unsure and patiently came up with the perfect design for our family. She went absolutely above and beyond to help me get from vague concept to complete plan and saved me so much time and angst.

July 14, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the great review Katherine!

Rated 5 out of 5 stars

Samples Ordered

Ordered some samples that came beautifully packaged. Good communication via email. The sample tiles were just the right size to give a realistic understanding of colour and pattern.

July 17, 2025
 The Baked Tile Co logo

Reply from The Baked Tile Co

Thank you for the review! Glad you were happy with the sample!

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