Baker & Soars Reviews 

⁹Was struggling to get tap valves from anywhere for my bath tap looks like they where not common size. Was advised try them. Went to shop and they was able to match the valves perfectly. Only down side was it was double the price to buy than other shops tap valves The only plus side was that they had them .So I bought them. The person at the trade counter was very helpful and polite.

I interacted with the Customer Service directly through their WhatsApp channel. Within a few messages back-and-forth they were able to identify the shower tray trap that I needed (because I had accidentally thrown it away during our build).
What was more impressive? Was that I did didn’t buy the original shower tray directly from them yet they still managed to find the solution for me.
I will definitely be using them again in the future because Customer Service like this is rare to find.

1 star
Very disappointing and unprofessional company. I reported serious concerns about one of their drivers, including aggressive and intimidating driving, as well as concerns regarding abusive and potentially discriminatory language towards women.

The complaint process was extremely poor. It took around three weeks and required repeated chasing before I received a response. I was then offered a resolution by telephone rather than receiving everything properly in writing, which gave me the impression they wanted to deal with the matter informally rather than follow a proper complaints procedure.

They have also failed to provide any independent evidence from their own vehicle, such as dashcam, GPS, tracking or telematics, to support their driver's version of events. Instead, they highlighted that he has “40 years” of experience with no major incidents. A clean record does not prove what happened on this occasion.

Overall, the management came across as defensive, dismissive and more interested in protecting their employee than properly investigating the complaint. The whole approach feels outdated, rude and lacking accountability.

I would not recommend this company.

Had the item in stock at greatly reduced price and the buying process was easy and efficient. Delivery was quick, reasonably priced and the tracking was accurate. I would certainly use again

Purchase from company for next day delivery as tiler is doing the floor. Took payment via the website and then send an email the next day at after 1pm cancelling order. this has left me little to know time to get a replacement and work has now stopped... in Future, call rather than email and let it be first thing in the morning, not in the afternoon.

We needed a replacement tap handle but were struggling to find a replacment. The tap was purchased 6 years ago from a different supplier. These guys were great and helped check the dimentions and fittings over whatsapp so that the replacment fitted when it arrived. They even checked in once the handle had been delivered that they had fitted the tap. Thanks for all the help and great customer service in the often dehumanised world of online shopping!

I highly recommend this company for anyone looking to upgrade their Bathroom we purchased the complete shower and Accessories the quality was exceptional.
Fast delivery and great communication throughout

Business owners were fantastic. We arrived after they had closed, but they still accommodated us and advised us on what we required, and sold us the items for a lot less than we had budgeted for. Very pleasant couple. Will always use in future.

What an absolute legend the owner of B&S is. I always use selco and didn't know he was right next door, I needed some bath legs, just the threaded parts, I didn't know that nowhere did these separately over the counter, I was able to fit a bath that day after a nightmare situation beforehand. He went above and beyond and saved the day. He also followed up with me to see if they were the correct size and that everything went well. Thank you!

Excellent all round service , love that you can communicate through WhatsApp

Wow! I got their contact number online because of my shower.My plumber said the make of my shower is out of stock which i confirmed myself.I was so worried because the shower was leaking even to our living room.When I rang someone picked and sorted a similar shower out and the plumber too confirmed it will fit.I really appreciate their kind gesture to be honest. Its all sorted now.I highly recommend baker and soars and the delivery was so quick.My review is very genuine am 57

Competent, efficient & professional. Listened, made sense of my description of the problem (handle snapped off flushing mechanism for toilet), asked pertinent questions, and provided what was needed to put things right. Swiftly sorted and reasonably priced.

Just received my ceavit toilet seat and cover. I'm so happy. Didn't think I'd be able to find one seeing as how the toilets came directly from Turkey. Baker and Soars had one! It took a couple of weeks to get here to Ireland but they kept in touch with me and kept me informed of its whereabouts. Very happy with my purchase and would definitely recommend Baker and Soars for all your plumbing needs

Great service, needed unique pipe fittings for old pipe work in a house that is now obsolete. Only place to have in stock was baker and soard

Spoke to a member of staff they asked for photos to assess the model of tap . Once they had received these they keep me informed on progress. Asking for more information when needed . They managed to locate the part informed me of the price . Part turned up the next day . Excellent service

From enquiry to receiving order less than 24 hours!

Excellent customer service from Mark. Our taps arrived the next morning. This is the second time we have used this great company.

Nothing too much trouble for Amar, great service, great price…

Only tool shop around I could find that actually had the tool I needed in stock rather than next day! Helped me out heaps with an emergency job

After buying some plumbing equipment from Toolstation, hrs spent researching the parts, hra wasted trying to connect it all, then realising was missing parts which meant I couldn't finish.

took most of it back, was recommended I went to Baker and Soars, Zara was extremely polite probably realising My stress, a few mins of explaining what I needed to do, the gentleman behind the counter not only had the exact solution, he showed me how to fix it all. cost less than toolstation, and made my job simple

I know won't go anywhere else for my plumbing equipment

10/10
Thabk you very much