Baker Ashley Solicitors Reviews 729

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making their interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the quick response times and the clear communication they receive throughout the process. However, some customers also noted issues with contact, mentioning that calls often went unanswered and that it was difficult to speak directly with someone. A few other people felt that communication was poor, with vague email responses and a lack of regular updates, leading to frustration and anxiety.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise individuals like... See more

Service

Consumers generally express high satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Many customers report that staff kept them... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting quick and professional... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers praise the prompt and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Debi and Andrew were brilliant with the whole conveyancing process for our first house purchase. We had numerous issues (not their fault) however they always kept us updated and in the loop. They help... See more

Company replied

Rated 5 out of 5 stars

It was my first real experience of using a solicitor other than Will prep & having dealt with Baker Ashley & one of their Solicitors - Sophie Strange, I can only give top marks. She was absolutely bri... See more

Company replied

Rated 5 out of 5 stars

Caroline, Sam and team helped us through our first house purchase. They have been fantastic! They have been communicative throughout and replied to every question or query thoroughly and quickly. We... See more

Company replied


Company details

  1. Legal Services
  2. Employment Attorney
  3. Real Estate Attorney

Written by the company

Excellent solicitors firm for conveyancing and employment law services


Contact info

4.8

Excellent

TrustScore 5 out of 5

729 reviews

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Rated 5 out of 5 stars

I was very impressed with the…

I was very impressed with the helpfulness and professional service I did receive. Always there if I needed to speak to someone or emailed back in a very quick manner.. aways keep me updated with any new or development and away made me feel like I was important at all times. I am very happy with the service I got and if I ever needed there service again I would go to in a heartbeat highly recommend..

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Recommend this Company

I asked Baker Ashley to work on my Mum's property sale and they were fantastic. Everyone I spoke to was extremely helpful, so nice and patient with my sometimes constant questions on Mum's behalf. Thank you Baker Ashley !!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Samantha & Caroline thank you so much…

Samantha & Caroline thank you so much for your help! I contacted them regarding my first purchase of a home and even though the seller was taking his sweet time they both have been amazing. They would always answer my questions with detail, always communicating with me and just very helpful overall. I would definitely recommend them to anyone!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Collaborating with Baker Ashley was a…

Collaborating with Baker Ashley was a wonderful experience. Throughout the process, Caroline and Sam demonstrated exceptional professionalism and attentiveness. I highly recommend their services.

January 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly Professional and Reliable Solicitors ,Baker Ashley Solicitors are an…

Baker Ashley Solicitors are an excellent team. They are reliable, professional, and communicate clearly throughout the entire mortgage process. They have a strong understanding of every stage of the case and explain everything in a way that is easy to understand. I felt supported and well informed from start to finish

December 12, 2025
Unprompted review
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Rated 5 out of 5 stars

First time buyer side review

Brilliant solicitors with special thanks to Samantha Neal and Caroline Phillipson. I have been blessed and feel really lucky to have been advised by this team in my first property purchase in a rather complex chain. Sam is very thorough in her work and handles conveyancing issues with other solicitors effectively while Caroline has kept me updated through out the transaction with well managed expectations. Highly recommended worldclass service. Many thanks.

November 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Marvellous support all through!

Baker Ashley Solicitors have supported me in selling two different houses recently and I honestly could not have expected or achieved better service anywhere else. Debi and Andrew were just amazing and always responded to my emails and phone calls within the hour & very often after hours too! Having the two of them on my side made me feel that I could easily cope with the whole difficult process. They were both very professional and prompt and they knew the answers to all the various questions which came up but they were also personable and friendly and maintained a sense of humour throughout. Plus I loved the Hoowla system which Baker Ashley use to keep us up to date with each step forward - it is really great! So thank you so much Debi & Andrew for all your kind help - you were 100% wonderful . Well done!

November 7, 2025
Unprompted review
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Rated 4 out of 5 stars

Recommended

Was so lovely working with Baker Ashley. Caroline & Sam were so professional and attentive, from start to finish, can’t recommend enough.

October 30, 2025
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Rated 5 out of 5 stars

Me and my husband bought our first house…

Me and my husband bought our first house and used baker Ashley to help.
We dealt with Caroline and Samantha and we couldn’t fault them. They both communicated very well, answered all our questions and was ever so friendly.
We started our case the 27th August and completing today! So was very quick.
Would highly recommend this company.

November 14, 2025
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Rated 5 out of 5 stars

Absolutely incredible experience using…

Absolutely incredible experience using Baker Ashley Solicitors.
David made the entire process of buying my home smooth and stress-free from start to finish. Communication was excellent — every query was answered promptly and clearly, and I always felt kept in the loop at each stage.
Would definitely use again and highly recommend!

November 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service throughout

Excellent service and communication throughout. Easy to follow the progress of the sale. Fast and efficient working. Always easy to get information from motivated and informed staff, who were human and understanding and thoroughly competent. Just highly recommended throughout.

November 3, 2025
Unprompted review
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Rated 3 out of 5 stars

House sale/purchase

Differing experiences from the different people who conducted the conveyancing. Some seemed more engaged than others.

October 17, 2025
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Reply from Baker Ashley Solicitors

We are sorry that you have had a less than perfect experience. We did have an issue with staff absenteeism during your transaction (now resolved) and again apologise for the impact this had.

Rated 5 out of 5 stars

Pleased with service

We received great service from Samantha and her assistant Caroline. During our long and complicated house move they were both very helpful

October 15, 2025
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Rated 5 out of 5 stars

Natalie and Andie

Andie and Natalie, especially Natalie helped us through our first house purchase! They were very professional and helpful throughout the whole process, they constantly chased the other sides solicitors giving us updates every step of the way and they gave us constant advice and reassurance all the time.
If I ever need them for a another purchase I will 1000000% go with them and always recommend them to everyone!

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Very happy customer 5stars

Well what can I say what a brilliant company to deal with they keep you informed from day one you can always call or ask for a update on the progress and they reply almost instantly to emails nothing is to much trouble for them I would definitely recommend this company to anyone looking to buy a property

October 2, 2025
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Rated 3 out of 5 stars

This was my second time conveyancing…

This was my second time conveyancing through Baker Ashley. I had a really positive experience the first time so went back to them to sell the same property.

This time around there were a few hiccups that could have been avoided. I had Nikki helping with the admin and unfortunately she did lose sight of questions that needed answering by my management company a couple of times. I felt like I had to keep chasing to ensure things were being progressed and all questions accounted for which made it a bit stressful.

There was then a data breach with my bank details being shared with another client somehow which Nikki apologised for but no idea how this could have happened.

I felt some frustration when I was asking questions which were purely because I don’t know how the process works having never sold a property before but having this clarity offered up front would be nice. It’s not that I don’t trust the work would get done but the uk has a reputation for being the worst country for conveyancing and poor communication is a common problem that I was experiencing so feel this could have been handled better

October 10, 2025
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Reply from Baker Ashley Solicitors

Thank you for taking the time to share your feedback, and for coming back to us for your second transaction — we really do appreciate your loyalty.
We understand how frustrating delays with management companies can be, and while this part of the process is unfortunately outside our control, we’ll review our communication throughout to see where we could have made things clearer and smoother.
We also sincerely apologise again for the limited data breach that occurred. This was quickly contained, and our internal procedures have since been reviewed to prevent any recurrence.
We provide an upfront guide on the process of selling a property, but we’re always happy to answer questions at any stage — your feedback is a helpful reminder of how we can make this even clearer for future clients.
Thank you again for your comments, which we’ll use to continue improving our service.

Rated 5 out of 5 stars

I had an excellent experience with…


I had an excellent experience with Baker Ashley Solicitors. The team was professional, efficient, and always kept me informed throughout the process. Andrew Meadows provided clear, practical advice and handled my case with great care and expertise. I felt confident and supported from start to finish. Highly recommend their services to anyone needing reliable legal assistance.

October 1, 2025
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Reply from Baker Ashley Solicitors

Thank you for your comments

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