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Balance Coffee Reviews 

383
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and taste of the coffee, noting its freshness, rich flavor, and health benefits, such as being clean and mold-free. Many appreciate that the coffee avoids common issues like jitters or stomach upset. Reviewers frequently highlight the excellent customer service, describing staff as helpful, efficient, and quick to resolve any issues. However, some customers experienced significant delays or missing items with order fulfillment and delivery, and a few reported that their inquiries to customer service went unanswered or were unhelpful. Other reviewers found the coffee taste to be weak or average, with concerns also raised about packaging or unreceived promotional items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many consistently praising the great taste and smooth... See more

Quality

Customers had positive experiences with quality, frequently describing the coffee as delicious, excellent,... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as unmatched,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast and efficient delivery, often noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Balance Coffee a few times now and since getting a coffee machine in January, it’s easily the best smelling and tasting coffee we’ve found. Every bag has been consistently fresh, rich, and... See more

Company replied

Rated 5 out of 5 stars

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more

Company replied

Rated 5 out of 5 stars

I came to coffee late in the game, and only started drinking coffee in my 60s on a visit to France. When I got home and started making my own coffee, I found that it upset my stomach. I couldn't unde... See more

Rated 5 out of 5 stars

I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc Marks... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Store
  4. Coffee Wholesaler
  5. Health Food Store

Written by the company

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(383)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item never received

Item never received, despatched on 20th Jan, tracking not updated, Balance said they would be in touch if they couldn’t get it moving again and to not ask them about it. No response by 3rd Feb and could not get hold of them via online chat to enquire. Package still missing.

January 20, 2026
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Reply from Balance Coffee

Hi Sarah,

I’m really sorry for the frustration and delay with your order, as this is certainly not the experience I want for you. I’ve already emailed you and processed your request to make it right.

I truly appreciate your patience and look forward to hearing from you so we can ensure everything is resolved.

Rated 5 out of 5 stars

Balance coffee excels

Great quality and smooth taste. Worth it to buy a coffee that avoids the flaws of some brands of instant.

January 20, 2026
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Reply from Balance Coffee

Thank you so much for your kind words, Bryan! I’m really glad you’re enjoying the quality and smooth taste, as it means a lot to hear.

Rated 5 out of 5 stars

High standards coffee supplier

As usual a clean quickly delivered coffee. Reliable supplier with high standards

January 19, 2026
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Reply from Balance Coffee

Thanks so much for your feedback, Crosby! Appreciate you trusting us as your coffee supplier. Cheers to more coffee ☕️

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee, noticed the difference between supermarket coffee and balance instantly. Would recommend balance to anyone wanting real coffee

January 19, 2026
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Reply from Balance Coffee

Thank you, Damien! I’m glad you can taste the difference and really appreciate you recommending Balance to others who want a proper, quality coffee.

Rated 5 out of 5 stars

Wonderful clean coffee and wonderful…

Wonderful clean coffee and wonderful customer service. I cannot rate this company highly enough. A++++++

January 30, 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for the kind words, Stevie. We really appreciate you taking the time to share this, and we’re glad you’re enjoying both the coffee and the experience. Support like this means a lot to our small team ☕

Rated 4 out of 5 stars

Mmm ... INTERESTING!

Mmm ... interesting. I wonder ...
I sometimes experiment to see if there’s anything better out there than my “Old Faithfuls" (almost-anything from The Algerian Coffee Stores, especially their Gourmet Noir, or my absolute no.1, Little Birdie’s Perthshire Roast roasted, oddly, only a few miles from me - it's just so, SO, ABSOLUTELY YUMMM - go try!)
So this time I bought Balance Coffee’s Starter Bundle ... just to see.
I’ve always chosen my coffee purely on taste, never really thinking about toxins, mould, jitters, stress, brain health, mood, crashes or all the other Balance Coffee claims - and we all know about internet ‘claims’!
Well ... I started with Balance Coffee's ‘Rotate Espresso’ and no, it wasn’t for me: my note says, ‘Tastes like posh Nescafé’. So on to ‘Darkfire Energy‘ which I rather liked and then to ‘Stability Blend’ which I also liked. But then, HANG ON A MINUTE ...
All those Balance Coffee claims about ‘Mental Clarity’, ‘All Day Energy’, ‘Sharper Focus’, ‘No Crashes’ and all-over ‘Wellness’, after the first week or so of my Starter Bundle and 3 BIG cups (with milk) every morning and 1 or 2 more during the day I began to think, to feel, yes to FEEL, “Hang On, could all this be TRUE?”
My 3 Starter Bundle packets are now all finished and YES, I BEGIN to think that they may WELL be true!?!
So I think I’ll now investigate rather further ...
Meanwhile, Thank you Balance Coffee: ‘Interesting’, as I say, VERY Interesting INDEED!
(PS. I live half the time in France so I well understand, "Les goûts et les couleurs ne se discutent pas". But I do take a good supply of my no. 1, Little Birdie's Perthshire Roast, back with me every time. Will I now have to update that?!)

January 25, 2026
Unprompted review
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Reply from Balance Coffee

Thank you for such an honest and thoughtful review, Charlie. Taste will always be personal, and we love that you approached this as a genuine experiment rather than taking any claims at face value.

It’s great to hear that, beyond flavour, you started noticing how you actually felt over time.

We appreciate you sharing your experience and wish you well as you continue exploring, both at home and abroad ☕

Rated 5 out of 5 stars

Great coffee & great communication.

Great coffee & great communication.

There are that many foods now that contain toxic products to increase profit & sales.
Balance coffee is the real price for great tasting non-toxic coffee.

January 20, 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Graham! We’re really pleased you’re enjoying the taste and quality of our coffee. Cheers! ☕️

Rated 5 out of 5 stars

Smooth and tasty

I had some of the coffee I purchased from you. It was very smooth and tasty. I’m also really pleased with the benefits over the mass produced coffee I have had previously, thank you.

January 1, 2026
Unprompted review
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Reply from Balance Coffee

Thanks so much for your lovely review, Andrew! We’re really pleased to hear you enjoyed the coffee and are noticing the benefits. It’s great to know it’s making a difference for you.

Cheers to more coffee ☕️

Rated 5 out of 5 stars

Great tasting fresh coffee

Great tasting fresh coffee, tried a few different brands but this is by far the best freshest tasting coffee and on top of that is one of the healthiest options you can choose

January 15, 2026
Unprompted review
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Reply from Balance Coffee

Thank you, Michael! We’re so glad you’re enjoying the freshness and flavour of our coffee ☺️ Cheers!

Rated 3 out of 5 stars

An odd setup

An odd setup. New to Balance, I Ordered a single origin bundle, thinking of it as a taster pack to find a coffee I like.

I thought it was successful, found two I did like, one I didn’t. Only to find out I cannot purchase these individually.

Received Mixed messages from the team at Balance on whether coffee can be swapped out. Ultimately wasn’t possible. Loved the coffee, but frustrated to not be able to purchase again.

If Balance spent less time on marketing claims about toxicity etc and more time (and opportunity) for their great coffee to do the talking, I’m sure they’d be one of the best in the uk!

January 15, 2026
Unprompted review
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Reply from Balance Coffee

We’re really sorry for the confusion and frustration, Mike! This was an internal misunderstanding, which we’ve now fixed. We’d be happy to assist you again and make this right and will send you an email to fix this.

Thank you for your patience and for giving our coffee a try!

Rated 5 out of 5 stars

I love Balance coffee

I love Balance coffee, it’s revolutionized my coffee drinking. Particularly since hitting the peri-menopause! Coffee used to make me jittery and anxious - now it makes me sharp and energized.
And - it tastes so much better in my new cup (a free gift as part of my subscription), I can’t explain it, perhaps less milk, but it’s incredible - thank you!

January 14, 2026
Unprompted review
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Reply from Balance Coffee

Thank you for your wonderful feedback, Kate! We’re so happy to hear Balance Coffee is hitting the mark for you and that you’re enjoying your new cup too ☺️

Rated 5 out of 5 stars

SO SMOOTH!

I bought a filter coffee machine for my partner as a Christmas present as he is an avid coffee drinker! I’m not…so I simply google reviewed a lot of different brands for ground coffee. I liked the thought of how clean Balance was, so gave it a go…and it’s amazing!
Even me (the tea drinker of the house), absolutely love the coffee! It’s SO smooth & tastes are subtle, but lovely. We will definitely be ordering from you again…
So, thank you ☺️

January 5, 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for your lovely feedback, Demi! We’re thrilled to hear you both enjoyed the coffee, and we can’t wait to have you order from us again ☺️

Rated 1 out of 5 stars

Dishonest practice, average coffee with premium price

They shipped coffee when there was no subscription in my account. Allegedly, due to a "system upgrade" the subscription was hidden from my account. I must have tried to pause it after receiving last order and thought I already cancelled it. It took me sometime but I am sure it's their trick to sell more coffee because most people will just accept an unwanted delivery (and pay for it).

But, I couldn't take it because I had enough coffee in stock (and I care about bean freshness). But they didn't make the return any easier:
- The first asked to refuse the delivery, but RoyalMail just left the box and left.
- Then they asked me to go to the post office, pay for the return and ship. Why would I pay for the return?
- When I asked to give me a return postage, they simply stopped responding to my email.

So you are warned, if you have the card details saved, remove it now.

How is the coffee?
It's nothing special, your local coffee roaster most likely have coffee of same taste and quality. Just buy local and help your community.

If this coffee were that much better Balance coffee wouldn't have to try to trick people into accepting an extra delivery like this.

October 14, 2025
Unprompted review
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Reply from Balance Coffee

We’re truly sorry for the frustration and inconvenience this has caused. This is certainly not the experience we want our customers to have, and we want to make this right.

Could you please reach out to us again via email at orders@balancecoffee.co.uk? We truly hope to resolve this issue, clarify what happened, and assist with the return. Your patience is greatly appreciated, and we’re committed to helping you get this sorted.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Be careful with this company

Be careful with this company, they are doing something dodgy with a credit cards. They are charging online purchase as cash so the bank is applying interest on every purchase.
Talked to their support but they solved nothing.
Will be cancelling subscription.

January 13, 2026
Unprompted review
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Reply from Balance Coffee

We’re really sorry for the frustration this has caused. As mentioned in our email, we are now flagging this issue with Lloyds to get a better understanding of the charges. We truly appreciate your patience and hope to clarify and resolve this as soon as possible.

Please know that this issue is caused by Lloyds Bank and is not a common occurrence on our side. 🙏🏻

Rated 5 out of 5 stars

Best coffee I’ve ever had.

I love coffee but unfortunately over the years I’ve had stomach problems when ever I drank coffee. I saw the Balance Coffee advert on instagram and checked out the website. James explains that their coffee is 100% organic and mold free. So I decided to try some and it fantastic. The best coffee I’ve ever had and no stomach issues. They did a Christmas coffee which is amazing.
I won’t buy or use any other coffee now.

December 19, 2025
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Reply from Balance Coffee

That’s amazing to hear, Archer! Thanks for your support! Enjoy every cup ☕️✨

Rated 4 out of 5 stars

Good Coffee

Good Coffee Beans to Enjoy

November 21, 2025
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Reply from Balance Coffee

Thanks for the kind feedback, Subana!

I’m glad you’re enjoying the beans. We focus on clean sourcing and careful roasting so you get a smooth cup every time. Cheers!

Rated 5 out of 5 stars

Absolutely love the latest delivery…

Absolutely love the latest delivery from Balance Coffee, the Christmas special is wonderful. As always, excellent service, I cannot recommend these guys enough!

December 2, 2025
Unprompted review
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Reply from Balance Coffee

Thank you for the lovely review.

I’m glad you’re enjoying the Christmas special and your latest delivery. It’s great to hear the service hit the mark as well.

Your support means a lot to the whole team, David!

Rated 5 out of 5 stars

The best…

I have tried many different coffee’s over the last few years . And they have been ok. But I wanted something better , cleaner and eco friendly
And with Balance that’s what you get
Great tasting coffee and you know the story from bean to cup.
I am drinking the halcyon decaf at the moment. It beautiful mild and creamy
I have even bought for family and friends to try. Fantastic coffee.
Great company, nothing too much trouble. So glad I did my research.
And only balance in my future.
Love it, love it ,
Christine, Doncaster

December 8, 2025
Unprompted review
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Reply from Balance Coffee

Thank you, Christine!

It’s great to hear you’re enjoying Halcyon Decaf. Thanks for sharing with family and friends. Your support means a lot to us. 🙏🏻

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