Banner for Balance Coffee

Balance Coffee Reviews 

383
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its fantastic taste, often describing it as the best, clean, and smooth coffee they've ever had, without typical negative side effects. Many highlight the exceptional quality, noting its freshness, rich flavor, and the absence of toxins or mold. Reviewers also frequently commend the customer service for being efficient, communicative, and quick to resolve any issues, making interactions pleasant and professional. However, some customers experienced significant delays with delivery, with orders not arriving or taking weeks longer than expected, far exceeding promised times. Some people were dissatisfied with customer service, mentioning unreturned emails and calls, or a lack of resolution for their problems. A few other people also felt that the coffee itself was average or weak, not meeting their expectations for taste or strength.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the excellent taste, smoothness, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent taste and... See more

Customer service

People report positive experiences with customer service, highlighting its excellence, responsiveness, and... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction with the quality of the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Balance Coffee a few times now and since getting a coffee machine in January, it’s easily the best smelling and tasting coffee we’ve found. Every bag has been consistently fresh, rich, and... See more

Company replied

Rated 5 out of 5 stars

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more

Company replied

Rated 5 out of 5 stars

I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc Marks... See more

Company replied

Rated 5 out of 5 stars

I JUST LOVE BALANCE!! This coffee is purely FANTASTIC! I’m currently under investigation for immune deficiency, my energy levels are low, at times my mood is low & I also have nights that I strug... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Store
  4. Coffee Wholesaler
  5. Health Food Store

Written by the company

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(383)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice tasting coffee

Nice tasting coffee. Bit more expensive than others I've tried but nice packaging and good service

May 16, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks for your feedback, Steve. We're glad you enjoyed the coffee and appreciate you noticing the packaging and service.

Rated 5 out of 5 stars

Great coffee and service

The coffee is fantastic and the customer service when I had a bit of trouble with ordering was brilliant. I can’t fault them at all!

May 16, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks a lot for the lovely feedback, Jessica. We're so pleased you're enjoying the coffee and that we could help with your order. ☕️

Rated 5 out of 5 stars

Great coffee, great device

I had a delivery issue. Balance coffee sorted it out straightaway. Great coffee, great customer service. What more can I say. Good luck to you guys!

All the very best
Tom

May 12, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks so much for your kind words, Tom. We’re really glad we could sort things quickly for you. Delighted you’re enjoying the coffee and truly appreciate your support. ☕️

Rated 5 out of 5 stars

love it!

I’ve been using Balance coffee for a year now and really love it. Every two weeks, their delicious coffee beans arrive at my door - just lovely. Also, very kind customer service!

May 5, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for a year of support, Mel! We’re so happy our coffee and service have brought joy to your routine — here’s to many more cups ahead! ☕️

Rated 5 out of 5 stars

My daughter and I love your balance…

My daughter and I love your balance coffee. We like to add lions mane drops for our perfect start to the day

April 18, 2025
Balance Coffee logo

Reply from Balance Coffee

That sounds like a beautiful morning ritual,Carol! We're so happy Balance Coffee is part of your special start to the day. 💫

Rated 5 out of 5 stars

No mould.

I use a bean to cup machine and buy the whole beans. My previous coffee would grow mould in the container before I emptied it. Balance coffee not only tastes good, but does not grow mould, which must be better for health.

April 30, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

We're so glad you're enjoying the taste and freshness of our beans! It means a lot to hear they're making a difference in both flavour and peace of mind. ✨

Rated 5 out of 5 stars

Love everything about this company

Love everything about this company! The quality of the product itself is superb and I haven't found better whole beans for our Eletta machine. But on top of this, customer service and delivery is absolutely spot on - quick, personal responses and a genuinely good reward programme for repeat purchasers. We started with the discovery bundle and quickly found our favourites - would recommend this to anyone considering a subscription. I took a 6 month break from caffeine while pregnant and with my baby due next week, I am counting down the days to my first cup of Balance Coffee!

April 25, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Lauren! We're thrilled to hear you've loved the beans, service, and rewards. Cheers ☕️

Rated 5 out of 5 stars

I seldom leave reviews but…

I seldom leave reviews but there are some experiences that compels. Balance Coffee is one of them. It is the only coffee roaster that supplies coffee which does not give me jitters or side effects after caffeine intake - pure quality! After trying several roasters across the country, I think Balance is probably best in the country imho. The best in taste, quality and customer service.

April 16, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much, Mario! Your feedback means the world to us. We're thrilled to be your top choice for quality coffee and can't wait to keep serving you! ☕️🙏🏻

Rated 5 out of 5 stars

Great team and good coffee

April 17, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks, Rachel! We really appreciate your kind words and are so glad you’re enjoying the coffee! ☕️

Rated 5 out of 5 stars

Outstanding coffee and customer service!

I have been ordering with Balance for several months now and not only is their coffee outstanding in terms of quality and taste but their customer service is also fantastic! I would highly recommend giving them a go! We love the Darkfire brand as its delicious!

April 3, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you, Bee! We're so grateful for your continued support and thrilled to hear you love the Darkfire blend as much as we do! ☕️

Rated 5 out of 5 stars

Best coffee beans in London

So far the best coffee beans I've managed to get my hands on in London. We have a repeating order for the "Dark Fire Energy" and "Rotate" variants - can't decide which is better...

Great coffee, great service 👍

April 10, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thanks so much, Roberto! We're thrilled to be your go-to coffee—can't wait for you to continue enjoying both blends! ✨

Rated 5 out of 5 stars

The coffee was delivered quickly

The coffee was delivered quickly, well packaged. I had ordered an espresso grind which unfortunately was not suitable for my coffee machine. Balance Coffee were so good when I emailed and explained my dilemma, and they arranged for a return and replacement. They also advised a more suitable grind for my machine, which they have now sent to me. They have been so helpful throughout and I look forward to trying the coffee soon!

March 31, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you, Christine! We’re so glad we could help and are excited for you to enjoy the perfect brew. Your feedback means a lot to us! ☕️

Rated 5 out of 5 stars

What an obliging company Balance Coffee…

What an obliging company Balance Coffee is. Quick to respond to adjusting deliveries but most important Great Coffee — the best I’ve ever had
Smooth with all the nasties taken out .
Everyone who has it in my house loves it
Can’t recommend it more highly
Amazing choices of flavours and add ons. Try it.

March 29, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much, Janis! We’re over the moon to know you and your household are loving the coffee—cheers to more coffee sessions! ☕️

Rated 5 out of 5 stars

Happy with the outcome and service

Happy with the outcome and service. Balance Coffee are always helpful, prompt and courteous when dealing with order issues. I rarely sign up to subscriptions but this is one product and one company worth my time, investment and commitment.

March 26, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you, Charlie! We're honoured to have earned your trust—your support truly means everything to us. 🙏🏻

Rated 5 out of 5 stars

Thank you for caring about what matters

Delicious coffee – first one I’ve ever had that didn’t need milk. Just had that perfect flavour you always imagine coffee should have (like in movies). Now I’m thinking maybe the bitter taste in other coffees was because they weren’t pure. Love that this brand actually tests for all the nasty stuff. Really makes a difference – thank you!

February 27, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you, Angela! It’s amazing to hear how much you’re enjoying the purity and flavour—your words mean a lot to us! Cheers ☕️

Rated 5 out of 5 stars

Getting started

I had the starter pack and wasn't disappointed 🙏🕺

March 19, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you, Matthew! We're so glad the starter pack hit the mark—here’s to many more great brews ahead! ☕💫

Rated 5 out of 5 stars

Excellent company

The excellence of customer service, the informative website and the very high quality of coffee all contribute to a pleasurable purchase experience. I found the coffee clean and free from contaminants -as the website points out. A very drinkable coffee (Stability Blend) with a touch of citrus that appeals to me. I tried making the coffee with aeropress, stove top and bean to cup ristretto and all methods produced a most satisfactory taste and mouthfeel. Pleased to recommend Balance Coffee most strongly.

March 20, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much, Crosby! We're grateful for your thoughtful feedback and thrilled to know you’re enjoying the Stability Blend across all your brew methods. Cheers! ☕️

Rated 5 out of 5 stars

I purchased three different types of…

I purchased three different types of beans and the Lions Mane Elixer from Balance. Royal Mail had some delivery issues however the support in helping to resolve them by the team at Balance was excellent. The coffee is Deee-licious - I've only tried the Rotate Espresso so far and it tastes exactly as described. I normally shop around to see what is new on the market but I will be a repeat customer from these guys. Don't miss out - try them.

February 26, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much, Ribeana! We're thrilled to have you with us and can’t wait for you to try the other blends too—your support means the world to us. ☕🧡

Rated 5 out of 5 stars

I love this coffee

I love this coffee. When I finished my subscription bag early i had to go back to my old premium supermarket stuff and did not enjoy it half as much. Great beans guys ☕️

March 10, 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your kind words, Tom! We're thrilled to hear you’re loving the coffee. ☕️✨

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look