Baldwin Jewellery Reviews 

85
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have just had a wedding ring resized absolutely perfect and polished to a high standard which made it look brand new, thoroughly recommend.

Company replied

Rated 5 out of 5 stars

It was my husband’s grandson’s 21st birthday, and we decided it was the perfect moment to pass on a family heirloom. I had given his granddaughter my own engagement ring for her eighteenth, so it fe... See more

Company replied

Rated 5 out of 5 stars

Having lost a stone from my engagement ring we chose Baldwin Jewellery having bought gorgeous Pearl and diamond earrings there last year They were so helpful- getting a selection of stones for me to c... See more

Rated 5 out of 5 stars

I visited Baldwin Jewellery recently and purchased a birthday present for myself. There are lots of beautiful, unique, hand crafted pieces to choose from, literally spoilt for choice. Everyone w... See more

Company details

  1. Jeweler
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Information provided by various external sources

Baldwin Jewellery is an expert in their field, a modern day jewellers that encompasses traditional values. They strive to offer their customers the best value and service they can, using their extensive knowledge and experience in the industry. This is what makes them special and sets them apart from most run of the mill high street jewellers. The business has two Facets. A wonderful sense of the traditional that’s no better represented than by John Baldwin himself, offering an extensive collection of fine, high end diamond and gold jewellery, lovingly hand crafted using traditional jewellery skills and services. They also offer a contemporary side that showpieces the latest designs and trends created by the premier brands and designers of the jewellery world that John’s son James personally oversees, while also designing and crafting his very own, bespoke ranges. “When you walk through our door, we become part of a special moment for you. Whether you're buying something to mark a significant occasion, or entrusting us to restore a treasured item, we are passionate about providing the excellent customer service you deserve.”


Contact info

4.9

Excellent

TrustScore 5 out of 5

85 reviews

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4.9

All reviews

(85)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Together forever

I had three rings made into one and the result was more than i expected ,their attention to detail on setting the diamonds precisely onto the gold band.The team at Baldwins are very professional and up to date with their designs. Thank you Baldwins for my beautiful ring.

August 24, 2024
Unprompted review
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Reply from Baldwin Jewellery

Thank you so much for your lovely review! We hope to see you again soon, the Baldwin team.

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Rated 5 out of 5 stars

Had an absolutely gorgeous experience…

Had an absolutely gorgeous experience at Baldwin Jewellery! They have a great selection of jewellery. All the staff are simply lovely. They went above and beyond to get my engagement ring resized on the same day. Would strongly recommend this jewellers to all!

August 16, 2024
Unprompted review
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Reply from Baldwin Jewellery

Thank you so much for your lovely review Esther! It was a pleasure to assist you with your engagement ring and we couldn't be happier for you both. Wishing you all the best, Kate and the Baldwin Team

Rated 5 out of 5 stars

Great service

I recently lost one of my diamond earrings which were of great sentimental value to me. I contacted my insurance company who wanted me to send my remaining one earring away but I wanted it sorted locally.
Took the remaining earring to Baldwins Jewellery who arranged a quote which my insurance company accepted. They made a new earring for me to match the clarity and carat of the other remaining earring and the result is perfect! They were extremely helpful throughout the process and I would most definitely recommend them.
Very happy to be able to wear my beautiful earrings once more thanks to James at Baldwins.

May 16, 2024
Unprompted review
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Reply from Baldwin Jewellery

Thank you so much for your lovely review! We're so glad we could help and hope to see you again soon, the Baldwin team.

Rated 5 out of 5 stars

Beautiful redesign

My mother gave me a 5 stone diamond ring that was far too big a style for my hand. I gave James a scrap of paper with a doodle on it and he created a 4 stone ring exactly as I had imagined it. Sean adapted my existing pendant with the spare diamond. The craftsmanship is outstanding.
Thankyou both so much.

June 22, 2024
Unprompted review
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Reply from Baldwin Jewellery

Thank you so much for your lovely review! We look forward to seeing you again soon, the Baldwin team.

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service. Ring alterations completed beautifully and in a matter of days and the staff a delight to deal with.

April 29, 2024
Unprompted review
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Reply from Baldwin Jewellery

Thank you for your lovely review! We hope to see you again soon.

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Rated 5 out of 5 stars

Like to staff & James Baldwin…

Like to staff & James Baldwin Jewellery.
For my husband's latest buy his CITIZEN watch.
Many thanks Mo.

April 19, 2024
Unprompted review
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Reply from Baldwin Jewellery

Thank you for your review! We hope to see you again soon.

Rated 5 out of 5 stars

Amazing service …

I inherited a gorgeous Georgian diamond and enamel ring, which unfortunately was too small.
Took to Baldwins and have been absolutely delighted with the amazing job they did, Despite it being an old gold (15ct), you can’t see any difference other than it was returned beautifully polished.
Very professional, friendly service.
Thank you :)

March 5, 2024
Unprompted review
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Reply from Baldwin Jewellery

Thank you so much for your lovely feedback! We are delighted that we could be of service.

Rated 5 out of 5 stars

Custom designed ring.

Delighted with my bespoke aquamarine and diamond ring. James listened to what I wanted and designed a simple yet stunning ring upcycled from an Edwardian broch. It gives me great joy to see it everyday and brings real sparkle to my life!

February 10, 2024
Unprompted review
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Reply from Baldwin Jewellery

Thank you so much for your lovely feedback! We are so glad you had a good experience with us, we hope you visit again soon.

Rated 5 out of 5 stars

Amazing Service

Amazing service, thank you. I lost an emerald out of my favourite ring, James sourced an identical gem and replaced it, absolutely thrilled, am so excited to wear it again. Words cannot express how delighted I am. Thank you.

March 2, 2024
Unprompted review
Baldwin Jewellery logo

Reply from Baldwin Jewellery

Thank you so much for your kind feedback! We are so glad we could help.

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Rated 5 out of 5 stars

The best jewellers I have ever been too.

The best jewellers I have ever been to.
The service was impeccable. The restoration to a ring was absolutely amazing and took my breath away when I saw what a superb job had been done.
Very friendly, not in the least bit intimidating. A huge thank you to you all.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff , very friendly and went above and beyond when designing a bespoke ring for our daughter, which she was thrilled with,They are now our go too jewellers so much so we have just bought another ring from them for me ! Thank you Baldwins

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Customer Confidence

It is always a pleasure shopping at Baldwin Jewellery of Tavistock as this friendly shop sells some unique designs that you cannot easily find elsewhere. For a small store this family run business carries quite a punch made special by its founder John Baldwin and more recently carried on by his son James.
Baldwin Customer Care is quick and responsive as I found recently when I lost the Diamond Eternity Ring that my husband had bought for me at their shop and I needed a written evaluation for my Insurance Company. I received it within a couple of days and without charge. This level of confidence and trust in their after sales service is so important and especially where fine jeweller; jewellery repair and loss is concerned. It is a feature of this business that you cannot put a value on but it is very impressive.

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous service

My engagement and wedding rings were recently resized and given some much needed maintenance, and I am absolutely delighted with the result. Both as gorgeous as the day they were purchased. Service was exemplary.

September 7, 2023
Unprompted review
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Rated 5 out of 5 stars

Amazing result redesign Diamond Ring

I just want to say a huge thank you to James who redesigned my mother's engagement ring and combined it with an old diamond cluster ring of mine. James was so patient with me as we talked through designs. I am so glad I put my trust in him as I couldn't be happier with the end result. I would highly recommend them and will definitely be using them again. Thank you once again James and team

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional, both my wife and I couldn’t be happier with the service we were given. From the well presented front of house ladies (apologies I didn’t get your names) who made us feel at ease.
Then onto James who took my wife’s rather battered engagement ring and said that a repair would be possible.
I have to say here that we were told by another larger jeweller who had repaired the claws on the setting previously that it was now worth scrap value and to buy another.
James told us what would be involved and gave us an upfront and quote for the work to be done with a time line.
Work was carried out to an exceptional standard, beyond what we were hoping could be done.
This is why you are in the top 10 jewellers in the UK.
A pleasure to deal with you all, and thank you for saving my wife’s engagement ring.

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

They go above and beyond.

I have just purchased my most sought after Rolex Submariner from James. First class service from the beginning to end with a one day turn around to collect. Very professional I highly recommend this jeweller. Will be using again for any future purchase.

July 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Really wonderful experience at Baldwins…

Really wonderful experience at Baldwins on purchasing a surprise wedding ring for my husband. Everything was done in secret from the ring creation to the engraving inside. Special mention to John who was my co conspirator and what a lovely gentleman he is! A beautiful ring and a wonderful surprise for my husband. Thanks to all.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

No task is too small for Baldwin's

No task is too small for Baldwin's, my wife needed a new pin for the strap on her watch, and it was fitted with a huge amount of enthusiasm and the bill was miniscule.
What an incredible organisation.

May 15, 2023
Unprompted review

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