Balens Reviews 

Excellent service from Heather
Patent and comforting

I met Sarah Dyer from Balens at the Therapy Expo in November 2025 and was immediately impressed by how personable, approachable, and knowledgeable she was. She followed up with an email straight after we met and clearly communicated her response timeframes, which made the whole process feel smooth and well-managed from the start.

Despite it being over the busy Christmas period, Sarah remained prompt, professional, and reliable. She kept in touch throughout, answered all my questions thoroughly, and even took the time to call me to make sure everything was on track.

As a clinical case manager, occupational therapist, vocational rehabilitation practitioner and massage therapist, it was essential that my insurance was set up correctly to support my move into self-employment in the new year. Sarah made sure everything was in place, explained everything clearly, and ensured I felt confident and prepared.

I highly recommend Balens, Sarah, and the wider team. They are professional, efficient, and genuinely client-focused, while still being warm and personable. It was a pleasure working with them, and I would not hesitate to recommend their services to other health professionals.

I have been insured by Balens for around 10 years and have throughout felt absolutely assured and confident of their support and knowledge of my professional field. They provide me with the confidence to practice, at a price which doesn't cause me to wince, knowing that I am well covered should the need ever arise. Communication around renewal, and transparency of the process, is also exemplary.

I’ve been insured with Balens since January 2025 as a student coach and will continue with them as a graduate too. I found their service easy and straightforward to use.
I would recommend them.

I have been with Balens since 2016 and I have never needed to claim, until 2024. I was being wronged by this complaint and I felt totally over whelmed throughout the 18 month process. Lewis Green was placed as my Claims Manager for Balens and was absolutely brilliant from start to finish. In fact the whole Company is fantastic. I was treated with consideration, time and respect. They supported me and advocated for me considerably.
Any day or time I called Lewis with an update, or to receive advise on my 'next move' he responded with such professionalism within the scope of his practice and a kindness that was just what I needed. This all sounds a bit gushy, but I was in such need of support as an individual independent therapist.
Lewis directed me to a brilliant solicitor who was pivotal to the case closing and 'nothing to answer'. What a relief. What a brilliant decision to join Balens all those years ago!
My deepest thank you to Balens Team, Lewis Green and Paul Grant.

I have now been dealing with Balens for just over a year. Nothing is a problem for them whether it's on line email or by phone.
The staff have been very helpful, kind and courteous and listen to what you are asking about and carry out all the requests.
Strongly recommended.

I had good experience with balens so far.
They are very professional and reply to queries in short time. In a very short notice they reviewed by application and documents and provided me with the insurance.

I contacted Balens as I needed some insurance cover for my employment as a personal trainer. I needed a bespoke policy as I wanted to add VO2 testing which is not normally covered by standard policies. Balens and especially Mae Vincent-Lloyd, took time to understand my requirements, unlike other insures who just refused to offer any advice or cover. They asked questions to establish what I wanted and what I would be doing. They offered me cover and I am now able to continue and develop my career. Was very impressed by the customer service I received and would highly recommend them to anyone.

Have used Balens for business insurance for years and they have always been quick to respond, focus on helping you get what you want and have good customer service that makes you feel valued as a customer. Would really recommend. Also would like to personally thank Keavy Hart for their recent help with a query.

I was having trouble accessing my account. The advisor was extremely helpful and within minutes got me access to my insurance documents and extra information I needed for my work. Fab service.

We have used Balens for our membership affinity insurance programme for many years and have always found them very helpful and easy to deal with. They have been responsive to the needs of our organisation and our members.

I was contacted by Henry, customer sales and he was awesome. Very helpful, efficient and professional. He is an asset to there team.
Outstanding service, thank you

"Elizabeth is an outstanding insurance advisor—knowledgeable, humorous, efficient, and truly professional. I thoroughly enjoyed our interaction. Not only did she provide all the information I needed, but she also made me feel genuinely cared for. She followed up promptly with an email summarizing everything we discussed. Hands down, this was the best customer experience I have EVER had!

I have been with Balens for years and I have seen their customer servixe deteriotate since Covid. I have been a loyal customer for about fifteen years and I am sorry to say that it takes them so long to reply to my emails over the last three years. I have even mentioned this to them in the emails without acknowledgement. So sad from how great the company was before covid. I cannot even get through on the phone line because it cuts me off.

I had the same issue as someone else - they didn't bother to reply to any of my emails for a week or 2 or sometimes until I followed up. Invariably they had misunderstood my question or requirements meaning I could never get to the point of renewing my insurance. So, the window for renewal is now closed. I have seen that other insurers have complaints on their Trustpilot reviews when it comes to paying out, even when the signup process has been amazing. If Balens is so careless about even signing someone up, I have no faith in their ability to follow up on a claim.

Great communication, very clear and professional, reasonably priced. Reliable cover for health care professionals and their businesses. Thank you for your help.

Thank you to Ellie for helping me with specific questions and being patient. The customer service experience was above and beyond what I had expected.

Fantastic customer service. Friendly and they really know their stuff. Thanks Balens :)

I'm trying to renew my insurance and it's taking weeks to get a response. When i called them, they said that i need to wait. It's nothing they can do

I am so grateful to Balen’s. I had started to feel quite overwhelmed when starting my new business venture but Balen’s were amazing. They gave me advice and guidance where I needed it and checked in with me ensure that everything was finalised and I was all set. I would recommend them to anyone and I couldn’t have done it without them.