From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being re... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His commun... See more
Company replied
The service I received from Balgores leasing was top class. At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process. I... See more
Company replied
A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank... See more
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Company details
Written by the company
Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.
Contact info
1 Bryant Avenue, Gallows Corner, Romford, RM3 0AP, Essex, United Kingdom
- 01708 384451
- info@balgores.co.uk
- balgores.co.uk
4.9
Excellent
839 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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Very helpful and fast service
April 15, 2026
My sister in law has got a bad response…
My sister in law has got a bad response when she tried to move out.
waited so long to repairs requested there was no response and updates.
i was wondered when i read through reviews. Home owners might tried different because of their business needs or the reviews are not very genuine. Customer are always part of their job and if they negative response means they are not accurate. i don't want to give even one star they don't deserve it.
March 8, 2026
Unprompted review
Reply from Balgores Leasing
Hi Kris, sorry your sister in law has had this experience but we Balgores Van & Car Leasing and not Balgores Property, we have no association with the property side
Hyundai kona
Amazing service from start too finish.very Swift comunication and great price.thanks too callum and kayliegh for making it a great experience
April 9, 2026
Reply from Balgores Leasing
Thank you for the business!
Excellent Service - as always !
I always use Balgores for my new cars - they have a brilliant, friendly team. I've just taken delivery of my new car and I'm over the moon.
April 1, 2026
Reply from Balgores Leasing
Thank you for your continued support! We’re pleased to hear you’re over the moon with your new car—enjoy every mile!
I was recommended Balgores leasing from…
I was recommended Balgores leasing from a friend. Contacted Charlie and told him what car I was looking for as they didn’t have it in stock but they found me one! I am Loving my new Cupra Tavascan vz1.
As this is my first lease car there was a lot of questions and they were always there when I called or emailed.
Happy with the service and I would recommend for sure.
March 24, 2026
Reply from Balgores Leasing
Thank you for the great feedback! We’re so glad Charlie could find the perfect car for you and support you through your first leasing experience. Enjoy your new Cupra Tavascan!
Brilliant customer service from start…
Brilliant customer service from start to finish. Lots of options and will match or better anyone. Been with Balgores over 20 years now and always a smooth transition from old to new vehicles.
March 23, 2026
Reply from Balgores Leasing
Thank you for your loyalty and kind words! We’re delighted you’ve enjoyed such a smooth experience with us over the past 20 years. We truly appreciate your continued support!
Fantastic service
Fantastic service by all involved with my purchase from start to finish
March 19, 2026
Reply from Balgores Leasing
Thank you for the business!
This has been my 4th consecutive lease…
This has been my 4th consecutive lease with Balgores. Quick to respond or re-direct where necessary and always friendly, no pressure or hard sell.
I'm loving my latest lease! Thank you Mark, speak again in 3yrs time!
March 13, 2026
Reply from Balgores Leasing
Thanks so much for your kind words! We're glad to hear you're enjoying your latest lease and that the experience has remained smooth and supportive. I’ll be sure to pass your feedback on to Mark as well. Thank you for the business!
A really professional company
A really professional company, every step from start to finish absolutely seamless.
March 2, 2026
Reply from Balgores Leasing
Thank you for the business!
Reply from Balgores Leasing
Thank you for the business!
Made the process of leasing the car…
Made the process of leasing the car quite straightforward.
February 4, 2026
Reply from Balgores Leasing
Thank you for the business!
Respond your email fairly quickly and…
Respond your email fairly quickly and smoothly
February 3, 2026
Reply from Balgores Leasing
Thank you for the business!
Fantastic service
Fantastic service, all the staff were very informative and approachable, the whole process was painless and I had my new car within the month!
First time leasing but based on this experience, likely won't be my last!
January 6, 2026
Reply from Balgores Leasing
Thank you for your kind words! We’re please your first leasing experience was smooth and enjoyable, and we look forward to helping you again in the future.
Excellent Service
Quick response, great deal and kept informed throughout including after we took delivery
Charlie & Treena 5 stars.
Excellent service
December 17, 2025
Reply from Balgores Leasing
Thank you for the business!
Treena is an absolute gem!
Treena is an absolute gem!
I moved house between picking my car and having it delivered, which I’d mentioned from the initial sales call and they said shouldn’t be a problem if I do move, just provide new proof of address… however I moved the weekend before car delivery and called to let them know.. the finance company cancelled everything!
Treena to the rescue, she was polite, honest and so clear with communication, ultimately I owe it to her that I have a car today and I’m not stranded! Her commitment to getting things sorted was fabulous and she listened to me, which can be rare in the customer service industry. I felt like she understood my situation and genuinely empathised with me which will be the reason I recommend Balgores to others.
Give the girl a raise!
December 15, 2025
Unprompted review
Reply from Balgores Leasing
Thank you so much for taking the time to share such a thoughtful review. We’re incredibly sorry for the stress caused by the finance issue, but we’re absolutely delighted that Treena was able to step in and support you through it. Her professionalism, clear communication, and genuine care for our customers are exactly what we strive for, and your feedback truly highlights that. We’ll be sure to pass on your kind words to her — they’ll mean the world. Thank you again for your recommendation, and we hope you enjoy your new car.
From start to finish was smooth and…
From start to finish was smooth and professionally handled always keeping me in touch with the arrival of my car
December 15, 2025
Reply from Balgores Leasing
Thank you for the business!
Better than excellent!!!!
Once again, excellent service from Mark, Trena and Kayleigh. From start to finish, constant updates, no messing around and everything just gets done. Nothing but praise from us, this being the third time we have used them. Will definitely use again.
December 15, 2025
Reply from Balgores Leasing
Thank you so much for your continued trust and kind words. We’re delighted to hear that Mark, Trena, and Kayleigh once again delivered excellent service and kept everything running smoothly from start to finish. Your loyalty truly means a lot to us, and we look forward to supporting you again in the future.
Fantastic service from initial contact…
Fantastic service from initial contact right through to delivery.
Special mention to Charlie who I had numerous calls with to discuss sourcing is the right vehicle.
5 star service, we are very happy with our new VW ID5
December 1, 2025
Reply from Balgores Leasing
Thank you for the great feedback. We’re delighted to hear you’re happy with your new VW ID.5 and that Charlie provided fantastic service throughout. We’ll be sure to pass on your kind words—enjoy the new car!
BMW M5
I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His communication and professionalism were first-class, and he genuinely went above and beyond throughout.
There were some delivery issues along the way (none of which were the fault of Balgores), but Andrew handled every part of it superbly. He kept me updated at all times and even made calls outside of working hours to make sure everything stayed on track and that the car arrived as soon as possible.
He could not have done any more to help.
If you need a car, go to Andrew - you won’t regret it.
December 9, 2025
Unprompted review
Reply from Balgores Leasing
Thank you for such a fantastic review. We’re so pleased you love the car and had a great experience. Andrew will really appreciate your kind words, and we’re glad he was able to make the whole process smooth and stress-free. Enjoy your new car, and thank you for choosing us!
Best Service
Easy and quick service to use, best price and great customer service, always go back
December 5, 2025
Reply from Balgores Leasing
Thank you for the business!
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