Crédit qui expire durant le confinement et pas de prolongation possible. Du vol tout simplement ! A fuir !
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I purchased a haircut in 12/2019 though had to cancel appointment and received a credit for the haircut amount. In March 2020, I made another appointment, but due to confinement, was not able to use... See more
very easy to browse and compare businesses
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Simple, rapide et efficace
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Company details
About Balinea.com
Information provided by various external sources
Prenez directement en ligne tous vos rendez-vous beauté :
- Des adresses sélectionnées avec amour : 3 500 coiffeurs, instituts de beauté & Spa de qualité.
- Un service simple & instantané : réservez tous vos soins depuis le site ou l'application et retrouvez vos rendez-vous dans votre compte.
- Un service client à l'écoute, élu Service Client de l'Année 2017
- Une équipe de passionnés à Paris !
- Des adresses sélectionnées avec amour : 3 500 coiffeurs, instituts de beauté & Spa de qualité.
- Un service simple & instantané : réservez tous vos soins depuis le site ou l'application et retrouvez vos rendez-vous dans votre compte.
- Un service client à l'écoute, élu Service Client de l'Année 2017
- Une équipe de passionnés à Paris !
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3.5
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4K reviews
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Crédit qui expire durant le confinement…
Crédit qui expire durant le confinement et pas de prolongation possible. Du vol tout simplement ! A fuir !
August 28, 2020
Unprompted review
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I purchased a haircut in 12/2019 though…
I purchased a haircut in 12/2019 though had to cancel appointment and received a credit for the haircut amount. In March 2020, I made another appointment, but due to confinement, was not able to use it (since all salons were closed) and my appointment was canceled by Balinea. On May 30, I tried to use my credit again. On my account, I was notified that my credit expired on May 18... one week after deconfinement began. Upon seeing this, I called customer service to ask if I may have my credit re-instated. The customer service representative with whom I spoke said she was not able to re-instate my coupon. She was not entirely professional, and I mentioned this in my email to Balinea's customer service. After sending this email, the woman with whom I spoke called back from a blocked phone number to complain/argue about the email that I had written. That was pretty surprising and unprofessional.
As a customer of Balinea for the past four years, after this experience, I will no longer be using their service. I have already made my haircut appointment directly with the salon. Due to their lack of concern for the well-being of their customers, I do not recommend this service. It is clear that their desire for profit impedes their ability to provide quality service. However, they do not realize that in the long term, this lack of regard for their customers will impact their profits. I have already seen many complaints here about the same issue by many other unhappy customers.
May 30, 2020
Unprompted review
Easy to use very responsive and clear
February 12, 2020
Unprompted review
Reply from Balinea.com
Hello Allen,
Thank you for your great comment !
Have a wonderful day !
Marie de Balinea
Reply from Balinea.com
Bonjour,
Merci infiniment ! Nous sommes ravis que Balinea réponde à vos attentes :)
Bonne journée,
Marie de Balinea
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Reply from Balinea.com
Hello Talia,
Thank you for your lovely comment !
Have a nice day,
Marie de Balinea
Excellente prestation!
Excellente prestation!! Yaëlle a été adorable!!!
December 20, 2019
Unprompted review
Reply from Balinea.com
Bonjour Farah,
C'est super ça ! N'hésitez pas à vous connecter à votre espace personnel Balinea afin de noter l'établissement dans lequel vous vous êtes rendue ! L'équipe sera ravie de vous lire :)
Passez une très bonne journée,
Marie de Balinea
Rapide et simple
November 20, 2019
Unprompted review
Reply from Balinea.com
Bonjour,
Merci infiniment ! :)
Passez une bonne journée,
Marie de Balinea
Simple et efficace !
October 7, 2019
Unprompted review
Reply from Balinea.com
Bonjour Héléna,
Merci pour votre commentaire !
Bonne journée !
Marie de Balinea
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Reply from Balinea.com
Bonjour,
Voilà une addition au résultat très positif :)
Merci mille fois,
Marie de Balinea
Reply from Balinea.com
Hello,
Thank you so much for your lovely comment ! :)
Have a great day !
Marie from Balinea
Reply from Balinea.com
Bonjour Caroline,
Merci pour cet adorable commentaire que nous allons transmettre à notre super service client :)
Passez une belle soirée,
Marie de Balinea
performant et facile d aces
July 8, 2019
Unprompted review
Reply from Balinea.com
Bonjour,
Nous sommes ravis que Balinea vous plaise, merci pour votre retour !
Belle journée,
Marie de Balinea
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Application au TOP
Une application bien felichi ! Un large choix, des promotions et un rendez vous facile!
June 29, 2019
Unprompted review
Reply from Balinea.com
Bonjour,
Merci du fond du cœur pour ce retour! Vous ne pouvez savoir à quel point il nous fait du bien!
Passez une excellente journée.
Marie de Balinea
Very helpful app!
The best beauty application! I recommend. Ease life in choosing the place to address women's caprices if we are not familiar with the salons in the city. + sometimes they have special offers! Indeed, a useful app!
June 19, 2019
Unprompted review
Reply from Balinea.com
Hello Veronika,
Thank you so much for your kind comment, that's so sweet of you !
I hope to see you again very soon :)
Marie de Balinea
super pratique
super pratique, on trouve tjrs une prestation convenable!
June 12, 2019
Unprompted review
Reply from Balinea.com
Bonjour,
Nous sommes ravis que vous trouvez votre bonheur sur Balinea, en espérant que cela continue encore très longtemps ! :)
Belle journée,
Marie de Balinea
Excellent service
April 13, 2019
Unprompted review
Reply from Balinea.com
Bonjour Sabah,
Je vous remercie pour votre excellent commentaire ;)
Nous sommes tous ravis que vous soyez satisfaite de notre service.
Passez une excellente journée,
Lucia de Balinea.
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Simple et efficace
January 17, 2019
Unprompted review
Reply from Balinea.com
Bonjour Julie,
Merci pour cet avis également simple et efficace :)
Je vous souhaite une bonne fin de journée.
Elodie de Balinea
Simple et rapide
November 27, 2018
Unprompted review
Reply from Balinea.com
Bonjour,
Notre but est de vous simplifier la vie donc nous sommes ravis de constater que notre travail porte ses fruits :)
Passez une belle après-midi !
Elodie de Balinea
Reply from Balinea.com
Bonjour,
Notre but est de vous simplifier la vie donc nous sommes heureux de constater que c'est une mission accomplie.
Passez une bonne journée !
Fanny de Balinea
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