BallereTTe Reviews 

Love my ballarette shoes, very comfortable & classy, very smart every day shoes or can be worn as casual evening shoes with a dress or smart trousers, i love them so much, im actually thinking of buying another pair.Thank you.😊

I purchased a pair of Ballerette shoes for $300 and wore them only ONCE. After that, I stored them in Ballerette’s own black dust bag. When I took them out about ten months later to check the size (I was about to purchase a new pair), I was shocked to find multiple dark stains all over the white leather, which look like dye transfer.

This is extremely disappointing for shoes at this price point, especially considering they were barely worn and stored in the brand’s own dust bag.

Even worse, I've emailed customer service TWICE with photos and received absolutely no response.

Very disappointing quality and unacceptable customer service. I expected much better from Ballerette.

Extremely Disappointing Experience. No Communication or Customer Support.

I placed an order for $230 worth of shoes in early September, and nearly a month later, I still have not received my order, any shipping information, or even a basic update.

What makes this experience particularly frustrating is the complete lack of customer service. I have emailed Ballerette multiple times requesting an update and have not received a single response. My order status remains stuck on “Waiting for details.”

For a company selling shoes at this price point, this level of service is completely unacceptable. Customers should not have to repeatedly chase a business just to find out what happened to their money.

At this point, I am considering filing a formal consumer complaint.

I strongly recommend thinking twice before ordering from Ballerette. Based on my experience, their lack of communication and accountability is extremely concerning.

I will update this review if the company makes any effort to resolve the situation.

Customer Service is fantastic! Emails answered quickly and the ballet flats I bought are absolutely top quality, gorgeous little Italian works of art. They also shipped very fast! Thank you Ballerette! I love them. They are also extremely comfortable and I love the color. All around an excellent experience!
The shop in London is also fabulous!

I wish I took time to read reviews before I gave into the marketing hype (thanks google AI for recommending these awful shoes). They are so uncomfortable! What's more it costs me $30 to ship them to me and ship them back. I feel like this is a scam. I understand they have worldwide stores, but that doesn't make them any less of a scam.

The shoes are perfect, comfy and well designed but the packaging service takes ages to come! And you cannot plan an holiday or away for at least one month if you order a pair of shoes. It takes so long.

Bought shoes which are too small and customer service are not responding. I want a refund or will contact my bank to get a chargeback. Unless someone from Trustpilot decides to help on here?

My main issue is with the Ballerette store on King’s Road, London. I was unsure about the sizing of the classic ballet flats, so went in store to try them on. I’m usually a 7.5, was told in store that Ballerette didn’t carry half sizes, so I asked to try a size 8, tried it on, it fit, and ordered online as the colour I wanted (silver) was not available in my size in store. I ordered size 8 online. The size that arrived is 100% not the same size I tried in store, and is definitely a size up, so I’m assuming the staff in store gave me the wrong size. Online I also see that half sizes are carried. This is made all the more disappointing by the fact that I’ve paid £15 for delivery (which took a whole week longer than initially stated online), which won’t be refunded should I return my shoes. They look beautiful, feel incredibly soft, and despite the sizing they are comfortable. Had it not been for the sizing mix up I would 100% recommend them. But this feels like a very big mix up and I’m very very disappointed, especially after having traveled to the London store to try and be sure about sizing.

Non existent customer service. I placed an order over a month ago and have not received it nor have had any updates about shipping or fulfillment. I have reached out via their website, the customer service email, and Shopify multiple times with no response. I am trying to dispute it with my credit card company, but likely I’ve been scammed $300. Saw so many recommendations on the shoes being great. I’m really disappointed.

I ordered a pair of ballet flats and an extra pair of insoles. However, only the insoles were delivered. The only way to contact Ballerette is through their email portal, which no one responds to. Do not buy from this company. It’s a nightmare trying to get help from their nonexistent customer service.

Ballerette customer service will ignore your emails & ghost you when trying to make a return. I have now tried for weeks to return a pair of shoes (that took 3 months to get to me I should add....) and have been unsuccessful. They are happy to answer emails not related to returns but as soon as you try to pin them down on the return details your emails will go unanswered.

I suspect this company is a scam. I the shoes I received had minor scuffs on them (which for the price is unacceptable). May 12 the company received my return and let me know they are inspecting the product. It’s August 10 and I never received any other communication. I sent at least 3/4 other requests to customer service as well as instagram. They have multiple comments on IG of customers complaining. Do not buy from them. Having received the shoes, they are 100% cheaply made and overpriced.

Horrible company. Sent wrong pair of shoes. Took forever to respond. Said I had to return at a DHL location then changed it to USPS. I have issued a credit card dispute for $251. DON’T BUY FROM THEM!

I would strongly advise anyone to think carefully before purchasing from Ballerette.

I returned one pair for an exchange, which the company received on 3 July. Nearly a month later, I still have not received my exchange despite repeatedly chasing them by email. They have my shoes and my money.

I also returned a second pair for a full refund. DHL tracking shows it was delivered on 21 July, yet Ballerette has not even acknowledged receiving the return or started processing my refund. Despite several emails requesting confirmation that they have my return, they have completely ignored me.

To make matters worse, they created a UPS shipping label for my exchange on 23 July, giving the impression that my replacement had been dispatched. However, UPS has confirmed they have never received the parcel, meaning only a shipping label was created and no item was actually handed over. As of 27 July, there has been no movement whatsoever.

At this point, Ballerette has goods worth over £270, including delivery charges, while I have neither my exchange nor my refund. They have now stopped responding to my emails entirely.

This has been one of the worst online shopping experiences I have ever had. I have been left with no option but to pursue a chargeback through my bank.

I sincerely hope other customers do not have to experience the same level of poor communication, lack of accountability and unacceptable after-sales service.

This company breaks privacy laws. I input my email address when I was considering a purchase, which I did not proceed with. I absolutely did not give my consent to use of my email address for marketing purposes. Yet I've been spammed daily with marketing emails by this company. They are clearly a completely irresponsible company. Avoid.

Shoes are of excellent quality. Customer service is present as well.

It has been over two weeks and my shoes still haven't even been dispatched. I messaged customer service and only received a generic apology, which says they have a usually high number of orders and that I just need to be patient. I think I've been patient enough to this point!
Just want the shoes now - if this is such an issue, maybe Ballerette should change the information on their website that says packages are delivered within 3-5 business days. Clearly that is not the case!!!

I bought a pair of flats that are 235 dollars and I got them used. Someone stretched one out and you can tell there are creases in the shoe. When I asked about how they are going to fix it they said they can’t control what the courier does ignoring the fact that they sent me used shoes. I would not recommend buying from them they customer service and quality control is terrible!!!

Customer service is really horrible! They will ghost you if you need to return/exchange a product and the sizing chart is way way off!!! I ordered a pair of size 37 ballerinas (supposed to be 23.5 cm, wine color). They came within 1 week; the shoes are size 37 but actually 24.8 cm so they don’t even fit and are way bigger than advertised on their website. On top of that, they don’t look like the pictures and are more of a lilac colour rather than wine. I’ve been trying to sort this out with the company for 2 months, I reached out the day I received my package and have gotten close to no replies. I got 1 reply and it took one week and then they ghosted me so now I have no way to access the return portal to ask for an exchange and I’ve tried contacting the company 7-8 times since by email, the contact form on their website and even their instagram account.. This is really a bummer and I am extremely disappointed because I wanted to love the shoes and would’ve loved an exchange to a pair my actual size but now I am stuck with a pair of flats I can’t even wear..

It’s been over a month and I still don’t have my shoes. Contact them 3 times, first time they got back to me and said it would be out for delivery soon. Now weeks has past and have heard nothing from them and still don’t have my shoes.