BAMBA SWIM Reviews 

Beautiful swimsuits! However, there was a severe lack in communication concerning the return and exchange process. I have had no communication in over 48 hours after requesting a checkup on why my return label has no yet arrived. It was also 12 dollars to exchange for different sizing by returns. I wanted to get this process going as soon as possible to have the swimsuits in time for my trip, but since they have not responded in over 2 days and it is now the weekend, I am not going to get a response for ANOTHER two days. Very very disappointing.

I had ordered from Bamba before and didn't encounter any issues, however, this time I ordered I ran into a sizing issue. I placed an order for my usual size top and bottoms. The top was fine for the most part, but the bottoms were way off. I ended up double checking Bamba's sizing guide and ordering the next size up, but that was still too small, so I eventually ordered 2 sizes up from my standard. That is a huge discrepancy! The items were non-refundable/non-exchangeable, which I can understand, so luckily I was able to gift the bottoms that didn't fit to friends. Would advise sizing up for bottoms and taking their size guide with a pinch of salt :(
They also only offer express shipping which comes at a higher cost, so bare that in mind.

Customer Service and Complete Lack of Accountability

I am extremely disappointed with my experience with Bamba Swim.

We received notification that our package had been delivered, despite it never arriving. There was no proof of delivery provided, no indication of where the package had been left, and no further information to help us locate it.

When we contacted Bamba for assistance, rather than helping us resolve the issue, we felt completely dismissed. Bamba simply passed the responsibility onto UPS, leaving us to chase the courier and investigate the missing package ourselves.

After considerable time and frustration, we eventually located the package ourselves at the post office, despite never receiving any notification that it had been taken there. Apparently, Bamba had provided an incorrect phone number to the courier, meaning we never received any delivery updates.

What makes this experience particularly disappointing is Bamba’s complete lack of accountability. We purchased the product from Bamba, not UPS. As the retailer, they have a responsibility to assist their customers when something goes wrong with delivery, rather than simply passing the blame and dismissing their concerns.

The amount of time and effort we had to spend locating a package that was incorrectly marked as delivered was completely unacceptable. A little genuine customer service and willingness to help would have made all the difference.

Good customer service isn’t just about making a sale. It’s about how a business treats its customers when something goes wrong. Unfortunately, Bamba failed miserably in this regard.

I would strongly caution anyone considering purchasing from Bamba Swim online. Beautiful products mean very little when the after-sales service is this poor. I certainly won’t be purchasing from them again.

Purchased 4 différents bikinis as I loved the designs but honestly the quality is bad, the sizes are so inconsistent with the différents shapes of bottoms and top. For the price I won’t buy again

Very disappointed with this brand. The product I received is faulty due to poor manufacturing and quality controls. Ordered larger than usual yet the sizing cut and measurement would fit a child better. They are not owning the lack of quality control. Also not upholding county return rights. Sad to see such poor customer care.

The overall design and quality are not too bad, but the sizing is absolutely off, I’m 5.8 and 36B bra (CK/Skims and 36C in fleur du mal) and 29 in jeans, and I ordered L in bikini top and bottom because it seemed perfect by the measurements provided on Bamba site. And if bra came tight but ok for that “the less tan lines the better” look - the bottom is the main problem cause it looks like a tiny tiny loin cloth that doesn’t actually cover the loin part… and they sold me full price item as non exchangeable non refundable… I missed that on checkout unfortunately

Awful company. I’m 5”1, size UK 6 and I’m having to buy a large because the bikini tops simply don’t fit. I am tiny for my height. On top of this, the customer service is APPALLING. I sent back my items as per the email, but apparently they have to receive the items by that specific date even though there is no way of tracking when your order will arrive. I wrote to them in an email and their tone was disgusting, especially by Silva.

I would give this company zero stars is I could. The sizing is to fit dolls and I’m a small size 6. And the exchange process is a nightmare as they don’t refund. Customer service is shocking to say the least as they take days to get back to you. Won’t be shopping this brand again.

Love their bikinis and have ordered a pair in the past however the colour of the bikini after wearing has tuned into a much lighter colour which is disappointing. I have been eyeing out a different pair for a long time now and decided I would treat myself as they are expensive. I am a size 10 in everything I buy which also states online size 10 is a Medium which I ordered. The medium in the top and bottom are super small and tight which is a shame considering all the costs and now with having to exchange and re order in different sizes which is going to be about 60-80$ on top of the bikini itself. It has ended up being super expensive and am scared to re order in a different size in case this happens again. Customer service was great and fast to reply it’s just a shame all of this happened in the first place

I don't know why the reviews are so bad i ordered the LOREN bra - pure white and matching bottoms and it was great. The quality is amazing took maybe a week to get to me, the fit is great i ordered a small in both and it fit perfect {i'm 125 pounds and 5"9with a relatively straight build} i would totally buy from this compony again.

I ordered the moss dress to Canada and the SHEIN dupe I owned years ago looked better than this. The quality is definitely not worth what they charge this brand is for people who don’t mind wasting their money on cheap items and being disappointed. They also have hidden duties you have to pay on top of the expensive order being delivered they don’t make it obvious to you and free shipping is if you spend like $400 not worth the hustle buy elsewhere. Making a mental note to neverrrr buy from them again.

Order number: INT-36041
Very disappointing experience. I paid for DHL Express expecting fast delivery, but not only did I not receive my parcel on time, I was completely misled about the shipping and clearance process. This resulted in unnecessary delays and a lot of personal time wasted.

I had to take it upon myself to contact multiple DHL departments, often spending hours on the phone trying to get answers—while Bamba Swimwear remained mostly unresponsive. As the customer, I ended up doing far more communication and problem-solving than the sender, which is unacceptable. After all this effort, I still have not received the parcel. Extremely poor service—I wouldn’t recommend ordering from them.

Super disappointed when I received my package. I ordered the malibu top and elle bottoms which came out to be $150 usd and they look so cheap. The fabric is thin and scratchy. The bottoms have inconsistent seam allowance. Honestly, I would pick a different place to shop from or see if you can buy these pieces resale at a better price point.

I bought a pair of bathers from Bamba Swim in 2019 and wore them to death! I was inlove with them, but the stretch has gone, understandably. I repurchased them. The website put in half my old address and half my new one, I instantly emailed the company to try and rectify it - they said they couldn't and directed me to DHL. Not overly great customer service. I get being boxing day, it was busier - but working in retail myself, I know this doesn't take long! I then received my bathers... I ordered a size small (I am generally an XS), they are TINY! I have never been a medium in anything. Ever. Not great for the self confidence! My last Bamba swim pair were an XS. Clearly, this is not australian sizing. I decided to measure them, and they weren’t even within the size guide on the website! Not only this but the sticker inside the bathers has left marks all in the inside, and the sewing looks unfinished. There is obviously a shift in quality since I purchased last. Overall, really disappointed and not even going to bother emailing Bamba as they didn't reply to me anyway. Hopefully this review helps those before choosing to purchase.

Bamba is soooooooo helpful and there team is super super lovely. I didn’t think they could help me out as it was a bit of a hard problem but they did and they replied so fast and they were super lovely.

Made a mistake on my purchase, emailed the team a minute from placing the order to see if it can be corrected to just be sent a template email saying they can’t help me do a return, which I didn’t even ask for. The laziest most useless customer service, didn’t read my email, I needed a small detail changed in my order before it shipped - which they still haven’t done! And was told it’s against their policy. A waste of time and money at $70 a piece, shop at any of their competitors like Sommer Swim, Myra, Sir the label who have the same price points and actually care about keeping their customers and want to help them.

I purchased the 'Ringleader' top and the quality was not up to standard and had no support so I had to try a different item. I was under the impression it was an Australian company, as it says "Australian owned and made", but when returning I had to pay $40 to send it to Singapore making the bikini top cost me $129 for something that is frankly low quality for what I paid.

Purchased a skirt on Sunday afternoon and I meant to purchase the top. Sent a DM, email and a message on the chatbot Monday morning first thing to explain it was a mistake and I wanted to get the top (which is more expensive as well) and was told it's already on the way (no tracking provided / it's been hours later and still haven't received any updates) and it's final sale and I wouldn't be able to get a store credit. Understood if it had been on it's way already but it feels like they just want to get rid of the skirt. Probably won't purchase again as they seem very strict with refunds / store credits

Today I received my Bamba Active Wear and I’m thrilled with everything. The leggings and sports academy bra fit perfectly and are made from the softest fabric - Super comfy. Plus the Service was excellent. Thanks Bamba 🫶🩷

I purchased a swimsuit last week and I've tried to send multiple emails with no response. I purchased the swimsuit for an upcoming cruise and will not receive the item in time unless I upgrade shipping. My order still says it hasn't been shipped yet. Is this website legit?