Vacay Swimwear Reviews 637

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the luxurious feel of the fabric, durable construction, and stylish designs that are flattering on various body types. Many people highlight the exceptional customer service, describing it as prompt, helpful, and willing to assist with any issues. The fit and comfort of the swimwear are frequently mentioned as outstanding, making customers feel confident and supported. However, some customers experienced issues with delivery, including delayed shipments, packages not arriving, or tracking information being unclear. A few other people also felt that the sizing ran small, and some were dissatisfied with the fit of specific bikini bottoms, finding them too revealing or not as expected based on website images.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the high quality of the swimwear,... See more

Quality

Clients share positive opinions on quality, with many praising the outstanding, premium fabric and excellent... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising its exceptional quality, prompt... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers express frustration with slow... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy ordering... See more

Based on these reviews

Rated 4 out of 5 stars

AMAZING customer service. Especially the lovely Pamela who kindly assisted me and ensured I received my parcel in time for Christmas! Sizing was definitely on the smaller size but the fit and cut o... See more

Rated 5 out of 5 stars

Vacay Swimwear bikinis are absolutely stunning! The quality of the fabric is amazing and u like any other brand. They’re comfortable, durable, and flattering on all body types. The designs are super... See more

Rated 5 out of 5 stars

Love the rhode bikini I bought in chocolate, I’m normally a size xs but bought a size small from seeing others recommendations. when my bikini arrived the bottoms had some stitching that was coming... See more

Rated 5 out of 5 stars

Customer service was amazing, all so kind especially the wonderful Pamela! I had an issue with my return and she made sure the process was easy. She was very quick with responding so close to Chris... See more

Rated 5 out of 5 stars

Everything I've ordered from Vacay Swimwear has been of high quality. The customer service is like no other clothing brand I've ever experienced, they're prompt, honest, and willing to assist you ever... See more

Rated 5 out of 5 stars

I’ve always struggled to find swim shorts that fit well around the waist, legs, and length — but the stretch swim shorts nailed it in every area. Perfect fit, super stylish, and top quality. Couldn’... See more

Rated 5 out of 5 stars

I placed my first order one week ago. It was dispatched from Australia the following day, received in the UK exactly one week ago and the bikini is absolutely beautiful. The quality, cut, shape, absol... See more

Rated 5 out of 5 stars

Absolutely love Vacay Swimwear! The quality, fit, and attention to detail are unreal, every piece feels made for summer. Super comfy, stylish, and perfect for any beach day or trip away. Definitely my... See more

Rated 5 out of 5 stars

I have bought numerous bikinis from Vacay Swimwear and I absolutely love them all. I wore them on our trip to Europe and have just purchased another. However mistakenly I ordered the wrong item and up... See more

Rated 5 out of 5 stars

Obsessed with my Rhodes bikini and FREE tote!! I can’t wait to wear on my upcoming holiday! As a petite girl the bottoms actually fit perfectly and I love that they’re adjustable too. I usually find i... See more

Rated 2 out of 5 stars

The bikini undies were very itty bitty and do not feel comfortable or confident to wear them out in public. One wrong slip and the whole hoohar is out on show. Went to return them but missed the windo... See more

Company replied

Rated 1 out of 5 stars

I wish I had come across the reviews before making my purchase. I’ve been reaching out multiple times, as my tracking shows the package has been in Los Angeles for over a week with no updates.... See more

Company replied

Rated 5 out of 5 stars

I purchased an item for a family member for Christmas that was too small. Their return policy states within 14 days return from the date the item was received. I sent an email requesting a store credi... See more

Rated 5 out of 5 stars

I purchased the Rhodes bikini in Chocolate and loved it! It’s flattering, material feels luxurious and the bikini style and color looks amazing. Loved the adjustable bottom depending on the desired co... See more

Rated 1 out of 5 stars

I ordered swimsuits a month ago, and l haven’t received my package yet. When l reached out to costumer service, they told me that they will put a request for Australia Post and get back to be in 2-12... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a suit from Vacay and was so surprised at the quality of the fabric! It was so soft. Their customer service team is incredible. They helped me with choosing my right size and even i... See more

Rated 5 out of 5 stars

I absolutely loved my order from Vacay Swimwear! Firstly the website was super easy to use, and I loved that they had sizing guidance that actually helped me pick the right fit. I ordered a couple o... See more

Rated 1 out of 5 stars

I ordered 2 pairs of swim shorts from the USA. Website says shipping takes 5 days. The tracking number states the item has gone from AUS to the USA back and forth a total of 2 times over 5 weeks. Cu... See more

Company replied

Rated 5 out of 5 stars

Really beautiful swimwear at affordable prices and even better customer service. I reached out in a panic over my order not being here in time for my hens - Pamela was able to change the delivery addr... See more

Rated 5 out of 5 stars

Vacay Swimwear offers a unique blend of swimwear shorts. I purchased a few from them and have received excellent customer service during the delayed shipping times. Team members were quick to respond... See more

Rated 5 out of 5 stars

I bought my husband and son boardies and they loved them all summer. Once they arrived I also treated myself to some bathers and they were such good quality and comfy. I also found their customer serv... See more

Rated 5 out of 5 stars

My Vacay swimwear just arrived and I’m already obsessed! The quality is absolutely top-notch — you can really feel it. I can’t wait to wear it on my upcoming vacation! Also, the customer service was... See more

Rated 5 out of 5 stars

Ordered some men’s shorts for my husband which he absolutely loves, he wears them casually, not just for swimming…. So I then purchased the Terry Polo to wear with shorts. He loved it so much he purc... See more

Rated 5 out of 5 stars

Really high quality swimwear - bought a heap in the black friday sale and had an issue with the sizing at checkout, and even though they were super busy they responded straight away to help modify my... See more

Rated 5 out of 5 stars

Vacay swimwear trunks: Vibrant colors Quality material True to size I’m a fan(.) This swimwear made a fashion statement on my recent Mediterranean VACAY. Thanks Lenard Midtown ATLANTA

Rated 5 out of 5 stars

So far, the customer service from this brand has been nothing short of amazing!! I had a package that arrived a few days after I left for a holiday so it had to be returned to sender. The communicatio... See more

Rated 5 out of 5 stars

Super fast and efficient response to an order error made. The team responded to my email within 30 minutes and had my order updated before it was packed and shipped. Super kind communication from... See more

Rated 5 out of 5 stars

Received my swimwear, top was slightly too small. Email to Vacay was super fast, responsive and helpful. The swimwear it’s self it’s of high quality. Grateful to have stumbled across this brand before... See more

Rated 5 out of 5 stars

The best customer service I have ever dealt with! Quality of the bathers were incredible but after needing to swap the sizing over, the team couldn’t be more accomodating. A forever customer now 🤍

Rated 5 out of 5 stars

Purchased my partner some shorts from here and he absolutely loves them! The shipping was very quick and the quality is amazing. Will definitely be buying myself a bikini for summer from here!!!

Rated 5 out of 5 stars

I've bought several times from Vacay swimwear and couldn't recommend them more. My go to for classic cool bikini's. Great customer service as well. Thanks guys!

Rated 5 out of 5 stars

Beautiful swimwear, the quality is great and the pattern is beautiful. I got the black and white polka dot bikinis and am so excited for a chance to wear them. Sizing is good too, fairly standard so t... See more

Rated 5 out of 5 stars

My favourite swimwear brand! I purchased a bikini for my recent Europe trip and it arrived so quickly. The quality is better than expected and I get wait to get another pair this Summer!

Rated 5 out of 5 stars

I love this brand, the quality and fit are so flattering. I had to buy a second pair, even some shorts for my boyfriend. They were even lovely enough to exchange the shorts to a larger size for me bef... See more

Rated 5 out of 5 stars

Customer service is definitely 5 ⭐️ very prompt responses and solutions to enquiries that I had were dealt with very quickly The swimwear is very good quality with a style for every body type🌺

Rated 5 out of 5 stars

Obsessed with my Vacay Swimwear! 🌴 Fits perfectly, feels amazing, and is totally beach-day ready. Do yourself a favour and stock up for Summer :)

Rated 1 out of 5 stars

It has taken almost two weeks for them to even send out my item. We have far exceeded the total shipping timeframe they promised. I attempted to contact their company after a week with no updates or p... See more

Company replied

Rated 5 out of 5 stars

the most flattering bikini i own! double lined and really good quality, fits me so well :) customer service was amazing and received my package within 5 days !

Rated 1 out of 5 stars

ATTENTION: DO NOT BUY OUTSIDE AUSTRALIA I ordered one of their bikinis (and paid it) in April. We are now in July and the package never arrived. I asked for a refund and didn't obtain it, the compan... See more

Company replied

Rated 2 out of 5 stars

I purchased 2 pairs of linen shorts for my partner during Black Friday sales, when they arrived he tried them on straight away and they were too small. I immediately went online to organise an exchang... See more

Company replied

Rated 5 out of 5 stars

I like my Vacay boardies. I wear them in a spa most days and they dont fade. Deep pockets are very good, easily holds a large phone can run/swim without fear of falling out. Slick website and very... See more

Rated 5 out of 5 stars

I’ve brought over 3 pairs of Vacay board shorts now and all have been fantastic. Haven’t gone with another brand since. Absolutely love this as a local brand

Rated 1 out of 5 stars

Worst company terrible quality, even worse sizing chart, customer service is of no help. I got terribly made bottoms with extra fabric, they insist that’s how they’re meant to be even though they look... See more

Company replied

Rated 4 out of 5 stars

I think the company is awesome overall. The shipping was fast and as a Canadian it’s so nice finding a company based outside of the US to give business to. I am not plus sized but I’m also not... See more

Rated 5 out of 5 stars

Such a pleasant experience, even better product. Boardies have become an absolute staple for the beach. Will be shopping with Vacay regularly.

Rated 5 out of 5 stars

Great fitting clothes that are comfortable and able to be worn in various settings. I first bought shorts from them 6 years ago and they still are in great condition.

Rated 1 out of 5 stars

I paid for express post a week ago and still haven’t received it nor is there any tracking to suggest it’s been picked up. Auspost have advised they dont have it and have referred me back to sender. V... See more

Company replied

Rated 5 out of 5 stars

Will never buy bikinis from any other brand. Love Vacay. I am obsessed with every drop and the quality is what I would hope for when buying online. I love the Rhodes atm it’s my favourite

Rated 5 out of 5 stars

I love everything about the bikini! Excellent quality and suits perfect. Also the customer service is amazing 🩷 thank you!! Would recommend it

Rated 1 out of 5 stars

Simple reason: my pack never arrived (mind you, i did my order in March, it’s June and i still havent received NOTHING) Also, tried to reach out to customer cure and, again, nothing. Truly di... See more

Company replied


Company details

  1. Swimwear Store

Written by the company

Founded in 2016 by two long-time friends, Vacay Swimwear emerged from a desire to address a significant gap in the swim and resort wear market. Inspired by the vibrant beaches of the European coastline, they recognised the need for holiday fashion that truly reflects individual personality. Vacay Swimwear is an Australian brand dedicated to creating exceptional swim and resort wear that seamlessly blends style and comfort. Our collections capture the spirit of the adventurous traveler, infused with the artisanal elegance and refinement of European fashion.


Contact info

4.2

Great

TrustScore 4 out of 5

637 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hey there

Hey there! Just a simple suggestion here! I absolutely LOVE all of your pieces. I really do. The colours and the variety is endless. However, it would be really nice if you had SOME bikini bottoms that had a standard shape without the gstring look. I love wearing bikinis and would love to purchase your brand if you would cater for us who DO wear the normal bottoms! That's all!

April 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Customer service like this deserves to be recognised!

I honestly didn’t expect this level of care. My package was lost in transit, and even though it wasn’t their fault, Vacay Swimwear stepped in straight away with a full refund and helped me reorder without any hassle. The way they handled everything felt so human and thoughtful. It really says a lot about the brand behind the product!! Thank you!!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service Experience

I just want to thank Dior and especially Pamela in the custmoer service for their support. They immediately understood my request, reacted very quickly, and found the best solutions so the problem could be resolved in a safe and professional way.

It’s really reassuring to deal with a team that listens and takes action so fast. Thank you again!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I experienced great customer support…

I experienced great customer support with both Danicca and Dior, the bikini that I ordered was more see through than expected and after emailing them advising them of the issue I experienced, they were very gracious and lovely in their responses. Now, I am getting a new bikini sent to me!

March 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic staff. On top of that, material of clothing are phenomenal. You really do get what you par for. Couldn’t be happier with my swimwear.

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

Colour completely different to photos

The fabric quality was actually fine, and the shorts seem well made. However, the colour is completely different to what’s shown in the product images.

Online, the blue appears much lighter and brighter. In person, it’s noticeably darker and not the same tone at all - which completely changes the aesthetic. That was the main reason I purchased them, so it was really disappointing when they arrived.

Sizing also runs small, so I would recommend sizing up.

Overall, the biggest issue is that the product photos are misleading in terms of colour. I wouldn’t have ordered them if I had known the true shade.

February 12, 2026
Unprompted review
Vacay Swimwear logo

Reply from Vacay Swimwear

Hi Jamie,

Thank you for taking the time to share your feedback.

We’re glad to hear that you were happy with the fabric quality and overall construction of the shorts.

We sincerely apologise for the disappointment regarding the colour. Please note that our Terms and Conditions state: “We do our absolute best to colour-match our garment photography to how our items look in real life. However, colours do tend to appear differently on different monitors, and we can’t guarantee a 100% match in colour.”

We truly value your feedback and will continue working to ensure our product images are as accurate as possible. Your insights also help us improve our sizing recommendations, so thank you for highlighting that the fit runs small.

If you have anything further you’d like to discuss, please don’t hesitate to contact us directly at customers@vacayswimwear.com.au. We’ll be happy to assist!

Kind regards,
The Vacay Swimwear Team

Rated 1 out of 5 stars

Horrible customer care experience

Order took nearly 4 weeks to arrive in Melbourne AUS, not one bit of communication as to why the entire time until I reached out to the “customer care team”… was told, due to some items in my order were awaiting restock they couldn’t send it.
Why would you not send the parts ready rather than hold the entire order? Why not explain that to a customer rather waiting for them to reach out? How could I purchase something out of stock?

After all this, the shipment came after I’d already left for holidays. Came back to the tops too small, attempted to return when the message was “your return window has expired” 30 days after purchase…. Given it took them longer to ship the parcel.

Reached out to “customer care again” and was told they’d make an exception for me… for a store credit that I have to pay the return then obviously pay the shipping back to me again.

Unbelievable “customer care” knowing where this label started from.

January 31, 2026
Unprompted review
Vacay Swimwear logo

Reply from Vacay Swimwear

Hi Shannon,

Thank you for sharing your feedback.

I’m genuinely sorry for the frustration and inconvenience you experienced with your order - the delays, lack of communication, and complications with your return are not the experience we want for our customers.

I completely understand your disappointment regarding the restock delay, the late delivery, and the sizing issues, as well as having to navigate shipping costs for your return.

We aim to provide clear communication throughout the process, and I sincerely apologise that this didn’t happen in your case.

While our standard policy requires returns to be at the customer’s expense and within a 14-day window, I’m glad that our team was able to make an exception and offer a store credit for your situation. I understand this may not fully resolve the frustration caused, and I truly apologise for that.

Your feedback is very important, and we will continue to review our processes to prevent similar issues in the future. I hope you will consider reaching out to our Customer Care team directly at customers@vacayswimwear.com.au if there’s anything further we can do to assist you.

Kind regards,
The Vacay Swimwear Team

Advertisement
Rated 5 out of 5 stars

I recently ordered from them for the…

I recently ordered from them for the first time. I loved the suits that I got, unfortunately there was a minor mix up with style sent HOWEVER, I got a response immediately and the they were able to fix it for me with no stress at all. I will be buying from them again!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Most important : the quality of the swimsuits is EVERYTHING!!! And I would like to thank again the costumer service ; I had a problem with the local service to get my package. As soon a I notified the brand, they sent me a new swimsuit right away and kept in touch the whole time by email♡ thank you Dior i got my favorite bikini thanks to you

February 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with the customer service at Vacay swimwear. The quality of my items was great, but I had some struggles with sizing, and the customer service team responded promptly, provided a solution I was happy with, and corrected the issue right away. They were a pleasure to deal with and I will be ordering from them again! Highly recommend this company!

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I had come across the reviews…


I wish I had come across the reviews before making my purchase. I’ve been reaching out multiple times, as my tracking shows the package has been in Los Angeles for over a week with no updates.

After reading these reviews, I’m honestly concerned that the package may not have even made it to the U.S. yet, which has been very disappointing.

Even if I do eventually receive my order, I don’t see myself ordering from this website again. Unfortunately, this has been the worst customer service experience I’ve had…

February 5, 2026
Unprompted review
Vacay Swimwear logo

Reply from Vacay Swimwear

Hi Megi,

We’re so sorry to hear about your experience and understand your frustration regarding the delay. This is certainly not the standard we aim to provide, and we apologise for any inconvenience caused.

We’d really like the opportunity to help resolve this for you. Please contact our Customer Care team at customers@vacayswimwear.com.au, and they’ll be able to assist with tracking your order and providing updates.

Thank you for your patience! We hope we can make this right.

Kind regards,
The Vacay Swimwear Team

Rated 2 out of 5 stars

Linen Shorts - no go

I purchased 2 pairs of linen shorts for my partner during Black Friday sales, when they arrived he tried them on straight away and they were too small. I immediately went online to organise an exchange for a larger size. However because they did not have the next size up available in that colour, and because Black Friday sale had ended they did not offer an exchange. I returned two pairs of shorts and only got one in return for the same price. (The same shorts just a different colour) The shorts arrived and for $95 + postage - they do not feel like nice quality linen shorts, the pockets wrap around to the front so your phone/keys etc sit at the front of your thigh and they aren’t a very nice fit.

January 5, 2026
Unprompted review
Vacay Swimwear logo

Reply from Vacay Swimwear

Hi Natalie,

Thank you for sharing your feedback.

We’re very sorry to hear that our Linen Short did not meet your expectations and that your return experience was frustrating. This is certainly not the experience we aim to provide.

We’d love the opportunity to assist you further and discuss any concerns about your order. Please reach out to our Customer Care team at customers@vacayswimwear.com.au, and they’ll be happy to help.

Thank you for your patience! We hope we can make this right.

Kind regards,
The Vacay Swimwear Team

Advertisement
Rated 5 out of 5 stars

Customer service is fantastic

Customer service is fantastic. I had to exchange a swimmer bottom and the process was so easy, and the ladies were lovely. Thanks a tonne xx

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered some men’s shorts for my…

Ordered some men’s shorts for my husband which he absolutely loves, he wears them casually, not just for swimming…. So I then purchased the Terry Polo to wear with shorts. He loved it so much he purchased other colours also.
Great quality product and very easy process to order.

December 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look