BambooHR Reviews 

So easy to implement! I'm not an HR professional but I know we are way more organized and efficient at onboarding. A must for any company over 20 employees.

not good. It does not work properly, super expensive, support poor......Excel 100% better.....

it is very confusing software full of American terms with no guidelines for the UK employee but is unfortunately being sold to unsuspecting UK HR departments.

I wish our HR department had bothered to read some of the reviews.

I was sold on the basis of being able to change the settings to English (UK). Sadley you cant so lots of things are not applicable.

Unable to use British formatting for dates!
Sick of seeing week-starting-on-Sunday views in their calendar.

While looking for HR software I trialled BambooHR having used it as an employee once before.

The software itself is good. However, the experience with Sales lost them a customer. BambooHR are the only SaaS platform that refuse to list their prices. The reason for this is clear, they're not competitive and probably have no idea of their pricing structure.

I asked numerous times what their pricing was for a certain package with a certain number of employees. They kept refusing to tell me, instead asking me to have a call with someone else.

I really hate it when companies hide their pricing. For this reason I went elsewhere.

I bit confused and surprised about poor reviews. We use this system for a while and never had any problems! Platform provides great usability and functionality.

The software itself is good, can do most things and is pretty intuitive.

However, 2 main issues:

1. We're based in the UK, were told that they can update everything to make it relevant for the UK and this isn't the case. This means things like gender/ ethnicity reporting etc. is useless as they will only accept US government definitions rather than those used in the UK (e.g. 'African American', 'Hispanic' etc.) along with various other bits and bobs which are irritating.

2. The sales team are great and give the impression that this is how all contact with the company will be. We were sold the induction package which was a waste of money, then any requests for support are pretty poorly handled.

We've looked at competing products and decided not worth leaving, but it is irritating that we were oversold on what they can actually deliver.

My company uses this soft for HR purposes (for all enployees). It's doing the job but the UI is very simplistic, it looks like a blog from early 2000'. Some HR features are missing so we have to use another soft to compensate for it, and now we pay twice the amount we used to pay when we were using one of their competitor. Nonsense.

Software was ok, nice to look at. But we were missold. Were a UK company and was told we can change terminology so it’s more inline with the UK. Unfortunately this wasn’t the case. We have moved away now to a UK system now.

I had to move to a UK company after they accidently loaded someone elses data into our live site. Nothing i could do, no one was interested at bamboo and no one was interested outside of bamboo, as they are not an EU company. Nothing I could do, leason learned. Worst part is, we noticed at 8am, but because of the time difference no one was there to support is until around 2pm UK time.
We have now moved to a UK supplier whilst the software isnt as nice, at least I feel my data is safer.

BambooHR maybe a good software, but their SDRs are atrocious.

2 SDRs for BambooHR contacted me, with no prior intimation. They then refused to inform me about pricing except over phone. A 5 minute phone call to tell me about pricing took more than 3 weeks, and I was required to schedule time with an SDR who just wasn't empowered to offer me a quote over email or online.

I run a B2B company, and a client should be able to find you when they want. This includes the ability to send proposals offline, when they can be reviewed. For a company that insists on calling you to give a price, primarily implies that

1. They are not transparent and offer a different price to every customer, which is anti-market, or else,

2. Disorganised, where a proposal or RFP requires 2 chaps to come to an outcome or an offer, no sales cadence at all.

This is 2019. This sort of customer experience is unimaginative, abhorred, and speaks of a customer culture that is broken.

Ben Peterson, your company can do better, maybe take a minute out of planning an exit and explain why pricing is not offered on your site and small customers, that you are purportedly built for, are being treated like 6th graders.