Bambu Lab Reviews 86,951

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71,077 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and intuitive user experience, highlighting its ease of setup and reliable performance. Many appreciate the fast delivery service, noting that orders arrive quickly and are well-packaged. However, some customers also noted issues with the ordering process, specifically regarding missing parts or defective products upon arrival. There were also mentions of inconsistent delivery tracking and, in a few instances, lost packages.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Many customers praise the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick delivery times... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products,... See more

User experience

People report positive experiences with user experience. Many customers praise the ease of use, quick setup,... See more

Order

Users describe ambiguous interactions with order. Many customers praise the easy ordering process and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bambu is the top tier of 3D printers. The customer support, ease of access, and thorough service manuals make Bambu the best printers on the market for hobbyists and pros. I only fault them one... See more

Rated 4 out of 5 stars

Good experience however, often filaments are out of stock, when notification for in stock arrives, many times it’s gone again. Packaging has changed from very secure and arrives perfectly to short cu... See more

Rated 4 out of 5 stars

The quality of the product is first rate, and ordering the filament was easy. The new shipping partner isn’t as good as they don’t have realtime shipping information so trying to figure out when the p... See more

Rated 4 out of 5 stars

Ordering was very easy (once items were in stock). Only negative item is the Dutch end delivery company they use (DPD), which does not communicate and has 0 proactivity whatsoever. Why not use DHL fro... See more


Company details

  1. Electronics Store

Written by the company

Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 5 out of 5 stars

Great Design

I've used a very basic printer since 2013, and it was a battle most of the time. This printer is basically 'set it and forget it' easy to use with great results. Add the storage and auto feed of 4 different color filaments and I'm blown away! Being a engineer, I can tell the amount of development that went into the firmware by watching the preprint self calibrations. Amazing!

May 6, 2026
Rated 4 out of 5 stars

Really good but please open the ecosystem!

Heard many good things about bambu. But as I'm an engineer and really interested in modding the printer, I would prefer bambu to go back to their roots and be open for the community. Many big companies are choosing full open source over closed source and beat the market because accessibility. Would love to see this!

May 6, 2026
Rated 1 out of 5 stars

Disappointed- no spools. Pay attention

We just purchased the bamboo lab printer, and we wanted to buy some filament so as a new buyer, I didn’t actually realize that the filament was a refill and didn’t come with a spool so I got the package opened it up. I see no spools and then I needed to figure out how now I get spools so the experience wasn’t good. I think on the website it could’ve been very clear that you’re buying it without a school. Are you sure and to just highlight the difference of buying with or without a spool so now I’m left with no spools and I need to figure it out and spend more money on more spools and my kids cannot start printing.

May 6, 2026
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Reply from Bambu Lab

Thank you for sharing your feedback with us. We’re sorry to hear that this purchase experience did not meet your expectations.

If you need help finding the right products or have questions before placing an order, please feel free to contact us via Live Chat for real-time pre-sales assistance.

Here is the link to Live Chat:
https://support.bambulab.com/im

Your feedback regarding the shopping experience and will share it with the relevant team for review.

Rated 4 out of 5 stars

Easy Installation of A1

Easy Installation of A1, easy WLAN Connection. Easy filament with RFID tag
Good App and good Studio Software on PC. Missing a guided release for first time beginners. But at the end very successful

May 5, 2026
Rated 3 out of 5 stars

delivery was several days later than…

delivery was several days later than the estimated date. Mimimal status on the delivery. No estimated delivery date. 3 stars was due entirely to the carrier.

May 6, 2026
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Reply from Bambu Lab

Thank you for sharing your detailed feedback with us. We understand how frustrating it can be when an order takes longer than expected to arrive.

Your feedback regarding the shipping experience has been shared with the relevant team to help improve our logistics service in the future.

Rated 3 out of 5 stars

Great printers with Garbage Customer Service

Great printers, poor customer service. The printers are truly plug and play. If you don't want to spend endless hours figuring out how to use a 3D printer, this is the brand to get. Unfortunately, the customer service is garbage. They take several days to respond to emails and require you to take a picture of everything, delaying resolution by a few more days. When they do give you some kind of answer, it is to tell you to follow the steps in a wiki on how to (potentially) solve the problem.

April 26, 2026
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Reply from Bambu Lab

Thank you for sharing your honest feedback with us. We sincerely apologize for any inconvenience you have experienced.

We have located your support ticket and can see that our technical team has already been assisting you and addressing the issue through the ticket. We kindly recommend continuing the conversation directly within the same ticket, where our team will be able to provide further assistance and follow up on your case.

Your feedback has been shared with the relevant team as we continue improving our support process.

Rated 4 out of 5 stars

We've had the H2D with auto spooler (AMS) for…

We've had the H2D with auto spooler for about 8 months now. It is very useful. We've printed ornaments, parts, and other smaller items like feet covers for chair legs, sealing rings, crosses, small 3d pictures, etc. You could print all this on several other printers, but our H2D has worked without trouble this whole time. The instructions/program is a bit annoying at times and not quite user friendly, so be prepared to figure out what means what. Remember it is from china; they don't exactly have the same mindset as Americans! I will say that ALL (but one young man) of their customer service reps are professional and extremely helpful-they get 6 stars! The problem is that, gracious, the filament and shipping are pricey! The AMS does NOT keep your spools/filaments dry. Plan for this in advance! We ordered reusable bags and a small vacuum sealer. It's kind of a pain, but far better than having to redry everything over and over whenever you want a new color. Oh, be very careful when switching a plain filament roll to one of the reusable spools. You've got to hear that "CLICK" before you let go! Yep, we lost an entire new roll of filament, not because it went everywhere, but because it just wasn't tight enough to use!

May 3, 2026
Rated 1 out of 5 stars

I purchased a brand-new Bambu Lab…

I purchased a brand-new Bambu Lab printer through Canada Computers, and since the beginning I have had ongoing issues, starting with the heated fan and then AMS/filament problems.

I have spent months troubleshooting, sending videos, and following support instructions, yet up to now there is still no solution. It is very disappointing having to constantly wait for replies with repeated troubleshooting instructions while support still seems unsure what the actual problem is.

Now they believe the issue may be the filament sensor and are asking me to replace the sensor myself while my warranty claim is still ongoing.

After nearly 3 months, I still do not have a properly working printer as originally purchased.

May 16, 2026
Unprompted review
Bambu Lab logo

Reply from Bambu Lab

Thank you for sharing your honest feedback with us. We truly regret the difficulties you have encountered and apologize for the inconvenience.

Our technical team is already assisting you through your existing ticket and addressing the issue. We will also forward your feedback to the support agent handling your ticket, and they will continue following up on your case.

Your feedback has been noted, and we will continue working to improve our response efficiency and overall support experience.

Rated 3 out of 5 stars

Having problems with extruder and it is…

Having problems with extruder and it is very difficult to fix. The parts are very small. The instructions I got were only in Japanese and don't seem to cover the problem I have.

May 5, 2026
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Reply from Bambu Lab

Thank you for sharing your honest feedback with us. We sincerely apologize for any inconvenience you have experienced.

Regarding the issues you mentioned,we recommend opening a support ticket so our technical team can review the issue and assist you with suitable solutions.

Here is the link to opening a technical ticket:
https://bambulab.com/en/my/support/tickets/create?from=1

Your suggestions will be shared with the relevant teams for investigation and consideration as we strive to improve our customer experience.

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