Bandwerk Reviews 

1,014
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I have purchased multiple bands and an airtag case from Bandwerk. Their products AND packaging are amazing. Great quality and given the shipping is from Germany to the US, I'd say it was quicker than... See more

Rated 5 out of 5 stars

This review is for the iphone 15 pro max titanium case. The quality and craftsmanship of this case has no equal. Grade 5 titanium sides feels like real phone and leather back exceptionally sof... See more

Rated 1 out of 5 stars

I recently ordered a strap which I’m trying to return as the colour is different to the online picture. I’ve emailed them 3 times over a 4 day period - to their ‘info’ address, Helena (who’s named... See more

Company replied

Rated 5 out of 5 stars

I’m more than satisfied with quality of product. I would like though that I have not need to create post address in Germany to grt this product. Shipping to all EU states would br appreciated.

Company details

  1. Fashion Accessories Store
  2. Cell phone charging station
  3. Leather Goods Supplier

Written by the company

Bandwerk – Exklusive Premium-Accessoires für alle deine Apple Geräte! Bandwerk steht für hochwertige, handgefertigte Accessoires aus edelsten Materialien – speziell für Apple Watch, iPhone, AirPods und AirTags. Unsere Designs vereinen traditionelle Handwerkskunst mit modernem Stil und höchster Qualität. Wir verwenden hochwertige Materialien wie echtes italienisches Leder, vegane Alternativen und historische Materialien wie Oldtimer-Leder. Jedes Produkt wird mit Liebe zum Detail gefertigt und perfekt an Apple-Geräte angepasst – von Apple Watch Armbändern über iPhone-Hüllen bis hin zu AirPods-Cases und AirTag-Anhängern. Bandwerk steht für nachhaltige Produktion, innovative Designs und erstklassige Qualität. Entdecke das perfekte Accessoire für dein Apple-Setup. ➡️ Mehr auf bandwerk.de


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

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4.3

All reviews

(1,014)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Watch band malfunction

Tina was very courteous and professional (via email) concerning my watch band malfunctioning. She was able to accommodate my needs in solving the problem. Please give her a raise! Hahah

April 1, 2025
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Rated 5 out of 5 stars

Good, pricey band

Selection is remarkable. Based on the aftermarket for Apple Watch bands Bandwerk is a bit pricier than other leather bands. The quality seems very good and the integration with the watch is excellent.

March 25, 2025
Rated 5 out of 5 stars

The watch band is very well engineered…

The watch band is very well engineered and constructed out of parts that are screwed together. The fit on my Apple Watch Ultima 2 is perfect. The inclusion of the adjusting tools and block in the packaging is a very thoughtful and a nice touch. Shipping was fast and the band was packaged very well. Thank you for offering such a high quality item for purchase in the US.

March 27, 2025
Unprompted review
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Reply from Bandwerk

Hello Sarah,

Thank you very much for your positive review.

We are always very happy when we have been able to make a customer happy with our products and service.

We hope to welcome you as a customer in the future and wish you all the best.

Best regards
Your Bandwerk team

Rated 5 out of 5 stars

Beautiful watch band

Beautiful watch band, and incredible customer service when we had a problem. Five stars!

February 23, 2025
Unprompted review
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Reply from Bandwerk

Hello Sarah,

Thank you very much for your positive review.

We are always very happy when we have been able to make a customer happy with our products and service.

We hope to welcome you as a customer in the future and wish you all the best.

Best regards
Your Bandwerk team

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Rated 5 out of 5 stars

Shockingly great customer service

I ordered a watch band and leather iPhone case. The watch band came and it is exquisite… exactly as described and just lovely.

Unfortunately, the phone case never arrived. I reached out to support and even though the tracking info showed the case was delivered, thus not the company’s fault, AND against company policy, they shipped me another one!

Now that’s how companies should threat customers. ❤️❤️❤️

February 17, 2025
Unprompted review
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Reply from Bandwerk

Hello Tigger,

Thank you very much for your positive review.

We are always very happy when we have been able to make a customer happy with our service.

We hope to welcome you as a customer in the future and wish you all the best.

Best regards
Your Bandwerk team

Rated 5 out of 5 stars

Bandwerk products exude great design

Bandwerk products exude great design, feel and elegance.

Excellent. Highly recommended.

February 13, 2025
Unprompted review
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Reply from Bandwerk

Hello Sam,

Thank you very much for your positive review.

We are always very happy when we have been able to make a customer happy with our products.

We hope to welcome you as a customer in the future and wish you all the best.

Best regards
Your Bandwerk team

Rated 1 out of 5 stars

preordered a metal case in october

preordered a metal case in october, promised to get it beginning of december. no update until mid january. cancelled my order. never again

January 15, 2025
Unprompted review
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Reply from Bandwerk

Hello JM,

Thank you very much for your review.

We are sorry that your order was delayed and we were unable to deliver within the promised time-frame. We are constantly trying to improve our service and cherish your feedback. 

Despite the negative experience, we hope to be able to greet you as a customer once more in the future. 

Best regards
Your Bandwerk team

Rated 5 out of 5 stars

Bandwerk iPhone 16 Pro Max Metal Case & Cover – Worth the Wait

I finally received my iPhone 16 Pro Max metal case and cover from Bandwerk after placing my order in November 2024. The product finally arrived today, February 6, 2025, following an extended wait due to distribution challenges.

Despite the longer-than-expected delivery time, Bandwerk remained committed to their promise. Their customer support team provided exceptional service, maintaining daily contact and addressing all my inquiries with professionalism and transparency. They also compensated me adequately for the delay, demonstrating their dedication to customer satisfaction.

The case itself is superbly crafted, meeting the high-quality standards that Bandwerk is known for. The company has assured me they are working to cut delivery times in half without compromising quality—a commitment that speaks to their integrity.

If you are considering an order, be prepared for potential delays, but rest assured that the final product will be well worth the wait.

February 6, 2025
Unprompted review
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Reply from Bandwerk

Hello JJ,

Thank you very much for your positive review.

We are always very happy when we have been able to make a customer happy with our products and service.

We hope to welcome you as a customer in the future and wish you all the best.

Best regards
Your Bandwerk team

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Rated 5 out of 5 stars

Customer service is top notch as well!

This is the best iPhone case on the market… precision, aluminum rails make the look of this case stand out.. This is a stunning iPhone case!

January 21, 2025
Unprompted review
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Reply from Bandwerk

Hello Terry,

Thank you very much for your positive review.

We are always very happy when we have been able to make a customer happy with our products.

We hope to welcome you as a customer in the future and wish you all the best.

Best regards
Your Bandwerk team

Rated 1 out of 5 stars

Band for an Apple Watch

I’ve ordered an Apple Watch band in November 2024 and they charged my credit card in December 2024.

However, I am still waiting for the band!!! I am never ordering from Bandwerk again.

November 30, 2024
Unprompted review
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Reply from Bandwerk

Hello J,

Thank you very much for your review.

We are sorry that you have not received your order yet. We requested further information regarding your order in order to help you. Alternatively, you can also contact our customer support directly for faster help. 

You can find our contact form here: 
https://bandwerk.de/en/pages/contact

Best regards
Your Bandwerk team

Rated 5 out of 5 stars

Fantastic Customer Care

Incredible product selection, excellent craftsmanship and fantastic customer care.

January 14, 2025
Unprompted review
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Reply from Bandwerk

Hello Angelo,

Thank you very much for your positive review.

We are always very happy when we have been able to make a customer happy with our products and customer service.

We hope to welcome you as a customer in the future and wish you all the best.

Best regards
Your Bandwerk-team

Rated 5 out of 5 stars

I have ordered three bands from…

I have ordered three bands from Bandwerk. Their craftsmanship is amazing and well worth the price.

Their customer service is even better.
The third band was a gift ordered for Christmas. It was due to arrive in time but due to a flight carrier cancellation it did not. Not the fault of Bandwerk but ultimately I wasn’t able to gift it in time and requested a return.

Bandwerk did everything possible to make things right (discount, waive shipping, etc.) but as I could not gift it anymore I had to return and they gladly complied.

Very easy, transparent and trustworthy.

January 3, 2025
Unprompted review
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Reply from Bandwerk

Thank you so much! We love to make you happy with our products!

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Rated 5 out of 5 stars

An exceptional well made case.

So I’ve had the titanium wrap/leather iPhone 15 pro case for several months now. The case is easily the best phone case I’ve ever owned. Installing or removing the case is a breeze. Includes several small screws (in case you lose one and you will. And a precision screwdriver) you need to unscrew to screws to put on the case.
Their communication has vastly improved. I will easily purchase another phone case when I upgrade my phone in the future. The case has held up extremely well.

December 1, 2024
Unprompted review
Bandwerk logo

Reply from Bandwerk

Hi,

Thank you very much for your review.

We’re truly sorry that your experience with us back then wasn’t entirely positive and that our response took a longer then usual due to high demand. Since then, we’ve been working continuously and with full commitment to improve and to ensure a better delivery experience.

We’ve already made the necessary adjustments, and we would be delighted if you gave us another chance in the future. It would mean a lot to us to welcome you back as our customer.

Best regards
Your Bandwerk Team

Rated 5 out of 5 stars

Titanium Watch Band

Bought that Titanium watch band for the Ultra Apple Watch. Very impressed! Excellent craftsmanship, looks and feels elegant.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Robust leather, nice grip & non slip

Robust leather, good mobile grip & non slip. Fits like a glove & looks sporty & cool.
Since it has a very tight grip on the mobile, taking it off, is a bit problematic. Nothing happens to the phone, but you feel it might snap for a second. That don’t discourage me from taking it out & putting it back in a few times. It gave a high sense of phone safety if an accident happens.

November 26, 2024
Unprompted review
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Rated 1 out of 5 stars

I bought a case for my iPhone 16 pro

I bought a case for my iPhone 16 pro. They claimed it would be delivered in 5-10 days. It has past 10 days and still not received what I purchase. I am unable to obtain helpful information on exactly what has happened to the item I purchased. I sent an email last week to them and received no response as of today.

September 22, 2024
Unprompted review
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Reply from Bandwerk

Hi,

Thank you very much for your review.

We’re truly sorry to hear that your experience with us back then wasn’t entirely positive.

Since then, we’ve been working continuously and with full commitment to improve and to ensure a better delivery experience.

We’ve already made the necessary adjustments, and we would be delighted if you gave us another chance in the future. It would mean a lot to us to welcome you back as our customer.

Best regards
Your Bandwerk Team

Rated 5 out of 5 stars

It’s hard to find a product anymore…

It’s hard to find a product anymore that meets or exceeds expectations. I would say Bandwerk products met and exceeded all expectations. First I purchased a watch band, and immediately fell in love with it that I purchased a iPhone case to match.

I love them both, they look fantastic, and are obviously build to last.

September 11, 2024
Unprompted review
Rated 2 out of 5 stars

Poor Customer Service

The overall quality of Bandwerk's Apple Watch Ultra Leather bands are very, very good and diverse. However the order I received had two Leather bands with four adapters that were bigger than the slot so they were extremely tight sliding in and very difficult to remove. I ordered four leather bands in total the other two had completely different looking adaptors that fit with ease as they should. I contacted CS 3x via their inquiry on the website I received one response. That is poor customer service. I had to purchase additional adaptors to FIT the leather bands. I reside in the US and going through the motion of returning them would cost more than buying adaptors that fit

September 13, 2024
Unprompted review
Bandwerk logo

Reply from Bandwerk

Hi,

Thank you very much for your review.

We’re truly sorry that your experience with us back then wasn’t entirely positive. Since then, we’ve been working continuously and with full commitment to improve making our adapters fit perfectly, and also to ensure a better delivery experience for the USA.

We’ve already made the necessary adjustments, and we would be delighted if you gave us another chance in the future. It would mean a lot to us to welcome you back as our customer.

Best regards
Your Bandwerk Team

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