Bankvic Reviews 5

I’ve been with this bank since 2005, over 20 years now, and honestly, the only thing they’re good for is holding my salary account.

Tried to get a credit card—application form took 20 minutes, failed anyway. Went to Commonwealth, finished in under 5 minutes, approved just as fast.

Tried refinancing a home loan—left messages three times, got one call back, applied, and then… silence. Never heard from them again.

With so many good banks out there, why bother sticking around? Time to move on

I’ve been with Bank Vic for more than 20 years and have had 2 mortgages with them. I have never missed a payment or had an account in arrears. I recently applied for a credit card and was denied, despite having $500,000 in equity and significant savings with the bank. The customer service was also terrible, with me having to chase the application up multiple times. The person who dealt with (helped is too strong a word) my application was smug bordering on rude.

I have been with BankVic for 37 years. I do all of my banking with them and I have had a couple or mortgages and various loans over the years. During that time, I loved their service, professionalism and caring. I recently had an issue where I felt quite let down by BankVic.

Now, this could turn into a rant, but instead I documented what my issue was, how I felt and forwarded this to the senior management of BankVic. I did this before I posted to review sites as I wanted to give them the opportunity to respond.

I have to say that I have been blown away by the excellent service that has gone beyond anything I have ever experienced with a Bank. I had a senior person (who was on holidays) responding to me within minutes of me sending them my issues. Not only that there was a timeline for their response and a real human understanding of my issue. I was dealt with better than I have ever been over the previously 37 years with BankVic.

I went from being angry and upset with BankVic to understanding why I had the issue to being full of praise for the handling of the resolution. It wasn’t just resolved satisfactorily; it was resolved magnificently. I had really underestimated BankVic, their service was exceptional. I know that we all have different experiences, but over the years I have been treated well. Over the past couple of days, I have been treated fantastically and exceptionally by BankVic staff at all levels.

I could not rate them higher. To everyone posting, I had similar issues to some of you. I recommend talking/email them with your concerns. I now know that the current BankVic Board do listen to members and their concerns and will try to resolve the issues. I know that I am sounding like a fanboy, but I have been absolutely blown away with the response to my issue, the resolution process and the outcome! Thank you BankVic.

I choose banks based on their products, customer care & lack of fees, after all, why should we pay to have our money in an account! This lead me to a credit union - BankVic (Formerly Police Credit Union) back in 2005.

Recently however, I have been ripped off by their lack of security when my credit card was used without authorisation. I had 2 different credit cards used, one with a "Big Bank" and this one with BankVic to purchase in game credits for an electronic device.

The next day, Big Bank raised these transactions as suspicious and contacted us to asked if we had authorised these transactions. Because we had not, they put a stop on them and refunded the funds.

BankVic on the other hand did nothing and we had to alert them to the fraudulent transactions. Because we knew the perpetrator, they said this was a "friendly transaction" and therefore would not be refunded! Of course, none of this is mentioned in their policies, just "have peace of mind with out security measures, your money is safe with us and unauthorised transactions will be protected 100%" - huh! absolutely false advertising!

So, two banks with the same set of data and circumstances, one protects customers the other (BankVic) does not. Our family will be closing all our accounts and transferring all funds to a more satisfactory bank, I suggest you do the same