Bankwest Reviews 

worst bank on the face of the planet, have you ever wanted a bank that insults you and provides no customer service? then this is the bank for you. hold your pay hostage, blames everyone else including you for the issue and takes zero responsibility. APRA complaint lodge, they will have a field day with this

Is now the worst bank in the world. Customer service doesn't exist. Be warned ... anyone looking to go to this bank ...DO NOT GO ANYWHERE NEAR THEM. THEY COULDN'T BE MORE TERRIBLE IF THEY TRIED. SO UNPROFESSIONAL!!!!

Online waiting to a reply for a chat session for half an hour. Can't leave the keyboard, can't even do anything else or I might miss a reply from them. When you can actually get to a person the service team are great, but the cost cutting means that it is a massive waste of time dealing with the bank as a whole. They are going "all digital" but are the least capable of doing this move.

I've been with Bankwest for over 15 years, using their credit cards and home loans for both my residence and investment properties. Overall, I'm very satisfied.

**Credit Cards**: Bankwest offers a good range of options and their customer service is always helpful.

**Home Loans**: Competitive rates and flexible options have made the process straightforward, with knowledgeable advisors.

**Online Banking and App**: The user-friendly app makes managing accounts, transferring money, and tracking spending easy and convenient.

**Room for Improvement**: I'd love to see an autopay option for credit cards that can be set up directly through the app, without needing to fill out a paper form.

In summary, Bankwest is reliable and convenient. With a few updates, they could make the experience even better.

My experience with BWA has been good. Appied for a credit card as it's good value in comparason, emailed off payslips on a Friday and got an SMS advising full approval on Saturday.

I already had a transaction account with them however they weren't my primary bank, there was a glitch where the new account didn't show in the account list but the card was visable. I nessaged them in the app and was fixed in about 30 minutes.
On a different occasion I wanted to clarify how interest free days worked, agin I messaged them and an easy to understand reply within 30 minutes.

I've made them my primary bank and in the 6 months since I've never had issues. I live in Sydney so no branches doesn't worry me - I've not been to any bank branch in years. On the odd occasion I need to deposit I use Australia Post and I see they are going to allow deposits at CBA ATM's shortly.

Not only does it take too long to call bankwest customer service but even when you message them they often don't respond.
I messaged them about cash advance fees. No response and so they continue to charge them. Then when they finally respond and you find out what these fees are for and how to avoid them it's too late, you've been charged again. Something fishy in the non response I wonder.
Complaint does nothing.
Avoid bankwest.
Is it any wonder we're all mad as hell and don't want to take it anymore?

Not just the worst bank I have ever had to deal with but just about the worst company I have ever dealt with. I reluctantly gave it one star but would have preferred to give it less. I had to wait for nearly two days to get a call back and the questions they asked about my transfer of funds to repay a loan were invasive to say the least. Once this is done, the account will be closed.

Bankwest. It would be nice to not have to wait on hold for over an hour before I even get to speak to someone. Online chat wants all personal details shared, depending on who is on the chat. I don't do that, for obvious reasons. So, they won't help me. They simply don't have enough staff to actually provide decent customer service. Or is it the type of personalities they hire. I'm so sick of being a loyal customer and in return, not getting the same benefits new customers receive, let alone not being able to get assistance on my existing accounts. I'm doing a lot of research and will close ALL of my accounts asap and go elsewhere. All I want is customer service availability. It's not hard.

Visited Livingston Branch to lodge our Mothers EPA. Told system down go elsewhere. Asked if they could call and find branch that was not affected. Reply ‘do it yourself’. Eventually got a 1300 number no success. Again cannot help you. Livingston Branch’s service a disgrace. Eventually went Southlands. Had to wait about 3 minutes to be served. What a turn around. Young lady who served us knew exactly what we wanted. Over and above in assisting us in the document, advice as to follow up. Thankyou Southlands can teach Livingston staff how a branch should be run and how great your customers.

I applied for a personal loan for a small amount and got declined. Don’t know why. They couldn’t tell me when I asked. I was very disappointed as I have been a customer of Bankwest for 34 years. They never reached out to me about the loan within 2 working days as it says. I rang 6 times in 3 weeks then they declined me. I went to another bank and got a loan in 3 days. I will never recommend Bankwest for anything. Bad service.

Applied for a credit card and was declined and had no explanation as to why when I rang them. Customer service was very unhelpful and sounded super judgy and didn’t wanna help at all after trying to call to attempt to rectify any issues. I was then transferred to her “coworkers” who usually deals with declined application and was got hanged up on.

Obviously going to affect my very clean credit history because of my mistake of not reading their reviews prior. Super disappointed at myself and was also not surprised coming to know that they this is associated with one of the big 4.

I applied and asked for a limit of $6,000 and they declined me with a very vague email and had $10,000 written on it. Literally, a 3 paragraph email.

I have now applied for a $6,000 with another bank and they have offered me more but I am just needing the card to get points and to keep building my credit score up.

I also kindly asked them to delete my info as I do not want them to keep any of my info since I won’t have any relationship with them and they did not want to do that. Understandable there are laws around anti money laundering and what not but atleast delete some info. Seeing big companies getting attacked by hackers and all. The complaints manager just sent me another email saying they are closing the case. P.S this time it was more than 3 paragraphs.

I COULD NEVER EVER RECOMMEND BANKWEST IN MY LIFE.

I get the fact that it's the week before Christmas, but customer service out of BankWest has been just as bad as NAB which must rate way down near the bottom of the pile. No response to my Bankmail, no one picking up the phone, now resorting to texting without much luck. Same old multi-week response timelines to simple problems. It shouldn't be that hard. Just answer the phone for once.

Wouldn't recommend, missed a minimum on the cc by a week (was overseas) and despite paying the whole outstanding within the fortnight they trashed my credit file

I have had an account with bankwest for about 15 years. Never had a reason to contact them until I forgot the password to my account. On the call for over an hour answering a bazillion questions, I couldn’t remember the nickname to my account so I ‘failed’ vertification. Transferred to someone else, she told me I would need to send a handwritten letter with various ID and she would respond within 24 hours. That day I sent through my Irish & Australia passport, my two bankwest cards, my Irish & Australian drivers licences, my Medicare card, and the handwritten letter. It’s been over a week, I’ve called back twice and sent follow up emails, and heard nothing back. The woman I spoke to yesterday told me there is a huge backlog due to the new verification process - what type of process is this that someone can send through every type of ID known to man and still not be provided with access to their account. As soon as I do get access, I will be promptly shutting my account and telling all I know about this absolutely dire experience. Stay well clear!!!

Pathetic bank, no staff, rude customer service, closing branches.

BankWest utilising underhanded tactics to steal from customers. And then when called out, blatantly lie about what happened. Even changing the lie 3 times.

So I have used my BankWest Mastercard as my linked payment method for Oz Lotteries for years. Never been charged as a cash withdrawal or gambling.

Recently looking over my statement I noticed a cash advance fee. I had drawn cash out from that account, however the account was in excess credit, and so long as the cash withdrawal doesn’t draw against the line of credit there is no fee charged. I’ve done this multiple times and also clarified with the bank before I did it the first time.

So looked into the cash advance fee and it was classified as ‘Gambling’. Odd I don’t gamble.

I messaged the bank to inform them of the mistake and asked for a credit for the advance fee charged and also to make sure that the cash advance interest gets removed.

Immediately I was told the fee was accurate as I used it for my Oz lotteries purchase. Odd, I’ve got multiple years precedence established of not getting charged as cash advance for that purchase (I would of used a different card long ago if that was the case) and I had not received any correspondence from the bank that they were going to treat lotto purchases made with a credit card as gambling and will incur the associated fees.

Once I pointed that out. I was then told, they made a mistake when they told me what the cash advance fee was for, they said it was for a cash withdrawal I’d made that day. Odd, the banks own description attached to the cash advance fee was ‘gambling’ not cash advance. So again I refused to accept the bs, told them they are lying to me, explained the description attached to the fee and demanded my refund.

They then came back with their original stance, but with the added spin of the merchant code. That’s the identifier code Oz Lotteries has with the bank. So I was told that Oz lotteries had changed their merchant code, and the merchant code dictates how the transaction gets assigned that’s outside of the banks control. They did give me my refund.

However, the same day the gave me my refund, they took another cash advance fee for the latest Oz lotteries purchase. With that I decided to get my ducks in a row before contacting the bank again as they’d already demonstrated they won’t let the truth get in the way of boosting the bottom line.

Speaking to Oz Lotteries, I wasn’t surprised to hear that, no they have not changed their merchant code, ever.

So it’s in fact the bank have decided to reclassify how they process Oz lotteries purchases, they didn’t inform any customers that new fees would be introduced. They then lied through their teeth about it, to avoid refunding the money they stole.

The lies they told for the most part sound plausible and for most people would be enough and to just accept the fee and leave it.

This is disgusting and unethical behavior. Not to mention the banks advertising strategy over the previous 12 months telling customer to not worry about the fine print because there looking after us. So an adverting campaign revolving around trust.

Well if I get money taken out for any reason purchase,ebay, what so ever ,if there's isn't money in my account it want accept transactions simple ,so every now and then more often now its over drawn like few bucks ,and they want say where it went just that they added it up well I do that being unemployed im extra careful

We have our home loan with Bankwest and when we moved we were told by our solicitor that we owed an additional $37k. The bank insisted we did not but they never actually followed up this matter so we had to pay the money or lose the house. Communication has been terrible and they’ve provided no answers and no support. Can’t wait to refinance with another bank! One with local branches.

All the business accounts were closed on the 24th of August and very poor online customer service with a lack of transparency about the processing times. We haven't received our money for the business needs and it's affecting our business, It's almost 14 days. We will not go with Bankwest again.

Such a shocking and horrible first time experience dealing with these guys. Unhelpful service and employees give you the wrong info!