Baobab products are wonderful
Baobab products are wonderful! I like them so much!!!
November 5, 2026
Unprompted review
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3.8
Great
75 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
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I love it!
I went in a boutique and had such an amazing experience! I ended up buying a 500 ml bottle from the Mankono set. The lady at the front desk explained how I'm helping plant trees just by buying it. She was very nice and I did not feel rushed.
I originally got it as a gift, but the scent was too good I ended up also purchasing a room spray for myself. After a few days of contemplating, I couldnt resist getting a refill as well as the Mankono signature candle. The design is flawless and I found the customer service very good.
Since the ordered items were a gift I inquired about how it was packaged, and they gave me every tiny detail about shipping and how long it would take and reassured me by telling me if there should be any damage to take pictures and contact them. I'm very.. very pleased with that!
On the following week after we started using the candle and I was having thouhgts about how to repurpose the vessel already and started googling. But what I read was about thermal shock and breakage. So I double checked with Baobab customer support as the vessle was pricey. They did expicitly state they are not responsible for damage, which is obvious. If I broke a candle vesse trying to get wax out, I wouldn't blame the company that sold the item to me. but I was very please with the tips they gave me!
If I could give a higher rating... I would! 1000% recommend. These other rating with 1 start, are just butt hurt.
THANK YOU BAOBAB COLLECTIONS!
October 22, 2026
Unprompted review
Reply from Baobab Collection
Dear customer,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We are truly delighted to hear that your experience with Baobab Collection, both in boutique and online, was so positive. Providing attentive advice, taking the time to answer every question and making sure our clients feel confident about their purchases is exactly the experience we aim to offer.
It is also wonderful to hear how much you have enjoyed discovering Mankono, from the diffuser to the room spray, refill and candle. We are especially pleased that our Customer Service team was able to reassure you regarding delivery, packaging and the care of your candle vessel.
Feedback like yours is extremely valuable to us. It helps us understand what we are doing well while continuing to improve the experience we offer across every touchpoint.
Thank you again for your trust, your enthusiasm and your recommendation. We will be very happy to advise and accompany you again for your future Baobab Collection purchases.
Best regards,
The Baobab Collection Team
Delighted with my purchase
Delighted with my purchase - my large floral candle is gorgeous. A true statement piece !
September 25, 2026
Unprompted review
Reply from Baobab Collection
Dear Customer,
Thank you very much for your wonderful review.
We are delighted to hear that you are so pleased with your purchase and that your large floral candle has made such an impression in your home.
Our candles are designed not only to diffuse fragrance, but also to become true decorative pieces, so it is particularly rewarding to know that you see yours as a statement piece.
Thank you again for your trust in Baobab Collection. We hope you will continue to enjoy your candle for many beautiful moments to come.
Kind regards,
The Baobab Collection Team
Beautiful candle and smells fabulous!
Beautiful candle and smells fabulous!
October 6, 2026
Unprompted review
Reply from Baobab Collection
Dear Customer,
Thank you very much for your lovely feedback.
We are delighted to hear that you are enjoying both the design and the fragrance of your candle.
Thank you for taking the time to share your experience with Baobab Collection.
Kind regards,
The Baobab Collection Team
★☆☆☆☆ Absolutely unacceptable customer service – €600 order never received
★☆☆☆☆ Absolutely unacceptable customer service – €600 order never received!!!!!
Ordner number: 176745
I strongly advise other customers to be very careful before ordering from Baobab Collection.
I placed an order worth around €600, but the shipment never arrived. The last DHL tracking update dates back to 19 June. I contacted Baobab Collection as soon as I became aware of the issue, but they are now refusing to provide a refund.
Their response is essentially that DHL considers the shipment delivered and that the deadline for opening a carrier claim has expired. However, I have not received the parcel, and despite repeatedly asking for actual proof of delivery, I have not been provided with a signature, delivery photo, documented safe place, recipient confirmation, or any other concrete evidence showing that I received the package.
What makes this even more frustrating is that I am now apparently expected to bear the loss of approximately €600 because of internal deadlines and communication between Baobab Collection, Global-e and DHL – none of which I had any control over.
I have contacted customer service several times and have received no satisfactory solution. Instead, the case is simply being closed, despite the fact that I never received the goods and have not been given convincing proof that they were actually delivered to me.
I have also contacted the consumer protection authorities regarding this matter.
This has been an extremely disappointing experience. I cannot understand how a company can expect a customer to simply accept a €600 loss without providing proper proof of delivery.
Please be very careful and research the company and its reviews thoroughly before placing a large order. I wish I had done so beforehand.
I will continue documenting my experience until this matter is properly resolved.
June 18, 2026
Unprompted review
Reply from Baobab Collection
Dear Customer,
We understand your disappointment and would like to clarify a few points that were also explained in detail throughout our email exchanges.
Your case was reviewed extensively with both our logistics partner and DHL. The shipment was investigated at the time, but as no response was received from your side during the investigation process, the parcel was ultimately considered delivered by the carrier.
Unfortunately, when you contacted us again approximately two months later, DHL’s investigation period had already expired, meaning they were no longer able to reopen the case or provide additional delivery documentation.
Despite this, and although the carrier could no longer investigate the shipment further, we still proposed, as an exceptional commercial gesture, to resend your complete original order at no additional cost. This solution was declined.
As the original parcel was never returned to our warehouse and the carrier investigation could no longer be reopened, we were unfortunately unable to issue a refund.
We fully understand that this is not the outcome you were hoping for, but we would like to emphasise that several attempts were made to investigate the situation and that an exceptional replacement solution was offered in an effort to resolve the matter.
That being said, we genuinely appreciate you taking the time to share your experience. Customer feedback is extremely valuable to us and helps us continuously improve both our service and the way we handle complex delivery situations. While we may not always be able to provide the outcome a customer is hoping for, every comment is carefully reviewed and taken into consideration so that we can identify areas where our processes and communication can be improved.
Kind regards,
Baobab Collection Customer Care
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Super bad customer service
I placed an order online for a diffuser on 28th July.
I paid extra for the goods to be delivered in 3 working days - so technically it's 29th, 30th and 31st July as working days!
On the 29th July I got an email saying:
Dear customer,
We would like to inform you that your order has been prepared and will be shipped on the next working day.
You will very soon receive an email from the carrier with your tracking link, which will allow you to follow the delivery of your parcel in real time.
Of course, we remain at your disposal should you have any questions or need any assistance.
Thank you for your patience and for your trust.
The Baobab Collection Team
And when I enquired today I am told the following:
Thank you for your message. We understand you chose faster delivery and appreciate that you would like a clear timeline.
Your order #180679 was placed on 28 July and is currently still unfulfilled, which means it has not yet been dispatched. Orders are usually prepared within 24 to 48 working hours, excluding public holidays. Once the parcel has been picked up by the carrier, you will receive an email with the tracking details and an estimated delivery date.
As your order is shipping to the United Kingdom, you can track it here once tracking becomes active:.
At this stage, we cannot yet confirm the delivery date because the parcel has not been collected by the carrier. If dispatch follows the usual timeframe, you should receive the shipping confirmation very soon.
This seems ridiculous as we place orders and buy such brands because with it comes a high level of customer service. But clearly not at all the case! I am now worried if this is a scam!
July 28, 2026
Unprompted review
Reply from Baobab Collection
Dear Customer,
Thank you for taking the time to share your feedback. We truly value our customers’ comments, as they help us continuously improve both our service and the clarity of the information provided throughout the ordering process.
We are sorry to hear that the delivery timeframe caused disappointment. We would nevertheless like to clarify that our website indicates a 24 to 48 business hour preparation time for each order, followed by 3 business days for Express delivery to the United Kingdom.
Your order was placed on 28 July and delivered on 3 August, meaning that the overall preparation and delivery timeframe remained within the 5 business days communicated on our website.
We therefore confirm that the announced timeframe was respected, although we fully understand that the distinction between preparation and delivery time may not have been as clear as you expected when placing your order.
We have taken your feedback into account and thank you again for helping us improve the customer experience.
Kind regards,
Baobab Collection Customer Care Team
Black Friday Scam
They promoted an offer on Black Friday but cancelled my order and said my products were no longer in stock. Complete scam. This was a Christmas gift and I had to wait 3 weeks for refund and terrible customer service from them.
November 28, 2025
Unprompted review
Reply from Baobab Collection
Dear Customer,
We are truly sorry to read your feedback and sincerely regret the situation you experienced, as well as the disappointment it has caused.
As explained in our email dated December 17th, your initial order was unfortunately lost by the carrier during transit. In such cases, we normally offer either a reshipment or a refund, depending on the customer’s preference.
However, the items you had selected were no longer available, which unfortunately made a replacement shipment impossible. For this reason, we proceeded with a full refund.
We fully understand your frustration, especially given that your order was intended as a Christmas gift, and we sincerely apologize for the inconvenience caused, as well as for the delay in processing your refund.
This situation remains highly unusual and does not reflect the level of service we are committed to providing. Your feedback has been carefully noted and will contribute to our ongoing efforts to improve both our logistics and customer experience.
Our Customer Care team remains at your disposal and will be pleased to assist you. Please do not hesitate to contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
Very terrible service
Very terrible service. If you don't need to buy this brand, don't do it. There are better than that. For last 1 month I have been waiting for the order, always explanations....no finding solutions. Santa Clause gifts passed and I don't have gifts for which I Pais and didn't buy anything else. The company doesn't care at all about it. The answer is walys: we monitor the situation.
December 4, 2025
Unprompted review
Reply from Baobab Collection
Dear Customer,
We are truly sorry to read about your experience and sincerely regret the delay your order encountered, especially during such an important time of year.
At that time, our transport partner unfortunately experienced unexpected delays, which impacted some deliveries. We fully understand the frustration and disappointment this has caused, particularly as your order was intended for holiday gifts, and we deeply apologize for the inconvenience.
Please be assured that the situation has since been resolved, and all impacted orders have either been successfully delivered or refunded accordingly.
That being said, we sincerely regret that your experience did not reflect the level of service and care we are committed to providing. Your feedback has been carefully noted and will contribute to our ongoing efforts to improve both our logistics and communication.
Should you have any further questions or wish to discuss your experience in more detail, our Customer Care team remains at your disposal. Please do not hesitate to contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
Bought a candle last week and I wanted…
Bought a candle last week and I wanted to exchange it manager in charge insisted that it was going to be a whole issue. Had to call corporate in regards of the change. I don’t wanna return it. I just wanna exchange it. Terrible customer service overall the lady was super stressed out over a simple exchange , very unorganized very unpleasing to speak to
October 14, 2025
Unprompted review
Reply from Baobab Collection
Dear Customer,
We are truly sorry to read about your recent experience and sincerely regret the impression it has left.
Please accept our apologies for the inconvenience caused and for the interaction you describe, which does not reflect the level of service and composure we are committed to offering at Baobab Collection.
We would like to kindly clarify that purchases made in-store cannot unfortunately be processed for exchange or return through our online boutique, and vice versa. For this reason, we always recommend returning to the point of purchase for any request regarding an exchange or return, where the team will be best placed to assist you accordingly.
That being said, we are truly sorry that your experience in-store did not meet your expectations. Your feedback has been carefully noted and will be shared internally as part of our continuous efforts to improve the quality and consistency of our customer experience.
Should you have any further questions or require additional assistance, our Customer Care team remains at your disposal. Please feel free to contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
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Very Disappointing Service and Unprofessional Handling
I placed a large order of 65 candles and made it very clear from the outset that timely delivery was critical. Despite assurances from their advisor, the order was delayed and I had to chase repeatedly for updates. In the end, I had to personally hire a driver at a cost of €300 to collect the heavy order myself. Without my outreach, the delivery would not even have arrived.
When I raised this with the company, I was told that “every effort” had been made to ensure timely delivery. I requested proof of these efforts and an explanation of where updates had been communicated, but to date I have received no evidence. Worse still, after following up again, my email was ignored completely.
The handling of this order caused significant disruption, and the only “compensation” offered was a 160gr candle. To frame this as a favour is unprofessional and dismissive.
Their refusal to reimburse the additional costs I incurred, coupled with the lack of accountability and ignored emails, is appalling behaviour. This is not what I would expect from a luxury brand.
I will never buy from them again and would caution others to consider this experience before placing an order.
August 7, 2025
Unprompted review
Reply from Baobab Collection
Dear Customer,
We are truly sorry to read about your experience and would like to extend our most sincere apologies for the situation you have described.
We deeply regret the delay in the delivery of your order, especially given the importance you had clearly expressed regarding timing. We fully understand the inconvenience this has caused, as well as the additional steps and costs you unfortunately had to undertake to receive your order. This is certainly not the level of service we are committed to providing.
Please be assured that such circumstances remain highly unusual. Your feedback has been carefully noted and will be taken into serious consideration as part of our ongoing efforts to improve both our logistics processes and the quality of our customer care. We also sincerely regret the lack of follow-up and communication you experienced, which does not reflect the attention and responsiveness we strive to offer.
We understand your disappointment regarding the proposed gesture, and we regret that it did not meet your expectations or adequately reflect the inconvenience caused.
At Baobab Collection, we are deeply committed to delivering a seamless and refined experience, and we sincerely apologize for falling short on this occasion.
Our Customer Care team remains entirely at your disposal and would be pleased to assist you personally. Please do not hesitate to contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
Final Complaint
Final Complaint – Order [Ref 25016698]
Dear Baobab Customer Service,
After four emails and more than six weeks of repeated mistakes, I am extremely disappointed with the way your company has handled my order and my complaint.
I have given Baobab every possible opportunity to resolve this issue in a professional manner. Instead, I have received nothing but generic apologies and a refund that does not even begin to compensate for the time, frustration, and disappointment caused. What was supposed to be a thoughtful gift turned into a month and a half of delays, empty promises, and complete lack of accountability.
This is not the service of a premium brand. In fact, it is the exact opposite: careless handling, no real responsibility, and no respect for the customer’s experience.
At this point, I am done giving your company additional chances. I will not be purchasing from Baobab again, and I will make sure to share my experience publicly so that other customers are aware of how complaints are treated.
You had every chance to turn this situation around with a genuine solution and a meaningful apology, but unfortunately, Baobab has shown it is unwilling to take responsibility.
Kind regards,
Thijs Smit
September 15, 2025
Unprompted review
Reply from Baobab Collection
Dear Mr. Smit,
We are truly sorry to read your message and would like to extend our most sincere apologies for the experience you have described.
We deeply regret the succession of issues, delays, and misunderstandings you encountered, as well as the frustration and disappointment this situation has caused. This is certainly not the level of service we strive to provide, nor the experience we wish for our clients, especially when an order is intended as a thoughtful gift.
Please be assured that such circumstances remain highly unusual. Nevertheless, your feedback has been carefully noted and will be taken into serious consideration as part of our ongoing efforts to improve both our processes and the quality of our customer care.
We fully understand your decision and sincerely regret that we were not able to restore your confidence despite the opportunities given. Your comments highlight important areas where we must do better, and for that, we thank you.
Should you reconsider or wish to discuss this matter further, our Customer Care team remains entirely at your disposal and would be pleased to assist you personally. You may contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
Bad packaging (products arrived 2 times…
Bad packaging (products arrived 2 times damaged) and bad service (when you complain they don’t answer or answer wrong)
May 20, 2025
Unprompted review
Reply from Baobab Collection
Dear Customer,
We are sincerely sorry to learn about your experience and the condition in which your products were received. Please accept our deepest apologies for the inconvenience caused.
While we take the utmost care in preparing and packaging each order, breakage can unfortunately occur during transit. When this happens, we always do our very best to resolve the situation promptly and with the attention it deserves. We are truly sorry that this was not your experience on this occasion.
This situation remains highly unusual and does not reflect the standards of quality and care we are committed to upholding at Baobab Collection. We fully understand your disappointment regarding both the packaging and the follow-up to your request, and we have taken careful note of your feedback to further improve our processes and responsiveness.
Providing a seamless and refined experience to our clients remains at the heart of our commitments, and we sincerely regret that we did not meet your expectations.
Our Customer Care team would be delighted to assist you personally and ensure that your concerns are properly addressed. Please do not hesitate to contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
Such a bad service/support
Such a bad service/support, never seen before.
May 15, 2025
Unprompted review
Reply from Baobab Collection
Dear Customer,
We are truly sorry to read your comment and regret that your experience did not reflect the level of service we are committed to providing.
We take your feedback very seriously as it helps us to continuously refine and elevate our customer experience. At Baobab Collection, we strive to offer each client a service that is both attentive and impeccable, and we sincerely regret falling short on this occasion.
Should you be willing to share more details, our Customer Care team would be pleased to personally assist you and address your concerns. Please feel free to contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
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Customer service can not be worse.
Customer service can not be worse.. no reply untill you complain , they do not answer the calls and apart from this the tracking of your parcel is unexisting ( you dont know when will arrive but the customer service does not know either)
I will never buy anything online on this web. Works really bad
November 5, 2024
Unprompted review
Parcel lost, no compensation!
My parcel was lost by the delivery service and neither them nor Baobab are willing to reimburse me! I am now left without my order and without any money in return! Absolutely beyond disappointing from a big company like Baobab! One would think that the customer service for these VERY expensive products would be up to tier, unfortunately that is not the case! GIVE ME MY MONEY BACK!!
August 21, 2024
Unprompted review
DISRESPECTFULL CUSTOMER SERVICE TEAM
I placed my order on December 10th 2022. After 3 weeks with no email, no calls, I emailed them like 5-6 times but they don't even reply.
After 1 month of waiting, I communicated with them on Instagram, they responded they will send refund within that day. Until now, nothing arrived, they only "seen" my messages and emails, leaving no useful information about the order. It's like they do it on purpose. I basically lost money, and they don't even care to help refunding. Not only they RUINED MY XMAS, THEY ALSO SHOWED HOW DISRESPECTFULL THEY ARE TO THE CLIENTS.
Want to buy luxury candles at this price??? Go to Trudon, Byredo, anywhere except this horrible brand.
December 9, 2022
Unprompted review
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