Baobab Collection Reviews 28

Reply from Baobab Collection

Apr 1, 2026

Dear Customer,

We are truly sorry to read your feedback and sincerely regret the situation you experienced, as well as the disappointment it has caused.

As explained in our email dated December 17th, your initial order was unfortunately lost by the carrier during transit. In such cases, we normally offer either a reshipment or a refund, depending on the customer’s preference.

However, the items you had selected were no longer available, which unfortunately made a replacement shipment impossible. For this reason, we proceeded with a full refund.

We fully understand your frustration, especially given that your order was intended as a Christmas gift, and we sincerely apologize for the inconvenience caused, as well as for the delay in processing your refund.

This situation remains highly unusual and does not reflect the level of service we are committed to providing. Your feedback has been carefully noted and will contribute to our ongoing efforts to improve both our logistics and customer experience.

Our Customer Care team remains at your disposal and will be pleased to assist you. Please do not hesitate to contact us at onlinesales@baobabcollection.com.

Kind regards,
Baobab Collection Customer Care Team

Reply from Baobab Collection

Apr 1, 2026

Dear Customer,

We are truly sorry to read about your experience and sincerely regret the delay your order encountered, especially during such an important time of year.

At that time, our transport partner unfortunately experienced unexpected delays, which impacted some deliveries. We fully understand the frustration and disappointment this has caused, particularly as your order was intended for holiday gifts, and we deeply apologize for the inconvenience.

Please be assured that the situation has since been resolved, and all impacted orders have either been successfully delivered or refunded accordingly.

That being said, we sincerely regret that your experience did not reflect the level of service and care we are committed to providing. Your feedback has been carefully noted and will contribute to our ongoing efforts to improve both our logistics and communication.

Should you have any further questions or wish to discuss your experience in more detail, our Customer Care team remains at your disposal. Please do not hesitate to contact us at onlinesales@baobabcollection.com.

Kind regards,
Baobab Collection Customer Care Team

Reply from Baobab Collection

Apr 1, 2026

Dear Customer,

We are truly sorry to read about your recent experience and sincerely regret the impression it has left.

Please accept our apologies for the inconvenience caused and for the interaction you describe, which does not reflect the level of service and composure we are committed to offering at Baobab Collection.

We would like to kindly clarify that purchases made in-store cannot unfortunately be processed for exchange or return through our online boutique, and vice versa. For this reason, we always recommend returning to the point of purchase for any request regarding an exchange or return, where the team will be best placed to assist you accordingly.

That being said, we are truly sorry that your experience in-store did not meet your expectations. Your feedback has been carefully noted and will be shared internally as part of our continuous efforts to improve the quality and consistency of our customer experience.

Should you have any further questions or require additional assistance, our Customer Care team remains at your disposal. Please feel free to contact us at onlinesales@baobabcollection.com.

Kind regards,
Baobab Collection Customer Care Team

Reply from Baobab Collection

Apr 1, 2026

Dear Customer,

We are truly sorry to read about your experience and would like to extend our most sincere apologies for the situation you have described.

We deeply regret the delay in the delivery of your order, especially given the importance you had clearly expressed regarding timing. We fully understand the inconvenience this has caused, as well as the additional steps and costs you unfortunately had to undertake to receive your order. This is certainly not the level of service we are committed to providing.

Please be assured that such circumstances remain highly unusual. Your feedback has been carefully noted and will be taken into serious consideration as part of our ongoing efforts to improve both our logistics processes and the quality of our customer care. We also sincerely regret the lack of follow-up and communication you experienced, which does not reflect the attention and responsiveness we strive to offer.

We understand your disappointment regarding the proposed gesture, and we regret that it did not meet your expectations or adequately reflect the inconvenience caused.

At Baobab Collection, we are deeply committed to delivering a seamless and refined experience, and we sincerely apologize for falling short on this occasion.

Our Customer Care team remains entirely at your disposal and would be pleased to assist you personally. Please do not hesitate to contact us at onlinesales@baobabcollection.com.

Kind regards,
Baobab Collection Customer Care Team

Reply from Baobab Collection

Apr 1, 2026

Dear Mr. Smit,

We are truly sorry to read your message and would like to extend our most sincere apologies for the experience you have described.

We deeply regret the succession of issues, delays, and misunderstandings you encountered, as well as the frustration and disappointment this situation has caused. This is certainly not the level of service we strive to provide, nor the experience we wish for our clients, especially when an order is intended as a thoughtful gift.

Please be assured that such circumstances remain highly unusual. Nevertheless, your feedback has been carefully noted and will be taken into serious consideration as part of our ongoing efforts to improve both our processes and the quality of our customer care.

We fully understand your decision and sincerely regret that we were not able to restore your confidence despite the opportunities given. Your comments highlight important areas where we must do better, and for that, we thank you.

Should you reconsider or wish to discuss this matter further, our Customer Care team remains entirely at your disposal and would be pleased to assist you personally. You may contact us at onlinesales@baobabcollection.com.

Kind regards,
Baobab Collection Customer Care Team

Reply from Baobab Collection

Apr 1, 2026

Dear Customer,

We are sincerely sorry to learn about your experience and the condition in which your products were received. Please accept our deepest apologies for the inconvenience caused.

While we take the utmost care in preparing and packaging each order, breakage can unfortunately occur during transit. When this happens, we always do our very best to resolve the situation promptly and with the attention it deserves. We are truly sorry that this was not your experience on this occasion.

This situation remains highly unusual and does not reflect the standards of quality and care we are committed to upholding at Baobab Collection. We fully understand your disappointment regarding both the packaging and the follow-up to your request, and we have taken careful note of your feedback to further improve our processes and responsiveness.

Providing a seamless and refined experience to our clients remains at the heart of our commitments, and we sincerely regret that we did not meet your expectations.

Our Customer Care team would be delighted to assist you personally and ensure that your concerns are properly addressed. Please do not hesitate to contact us at onlinesales@baobabcollection.com.

Kind regards,
Baobab Collection Customer Care Team

Reply from Baobab Collection

Apr 1, 2026

Dear Customer,

We are truly sorry to read your comment and regret that your experience did not reflect the level of service we are committed to providing.

We take your feedback very seriously as it helps us to continuously refine and elevate our customer experience. At Baobab Collection, we strive to offer each client a service that is both attentive and impeccable, and we sincerely regret falling short on this occasion.

Should you be willing to share more details, our Customer Care team would be pleased to personally assist you and address your concerns. Please feel free to contact us at onlinesales@baobabcollection.com.

Kind regards,
Baobab Collection Customer Care Team