Baofengradio Reviews 442

Customer service
After a little problem with the shipping.
The service got in contact with me and handled it absolutely perfect!
Good product, good service keep on going
Thank you
Hannes Schwarz

Open box item was out of stock and I am being sent a new one in its place.

My email describing a new battery issue was responded to by Olivia within less than one day. She located my order, understood the problem, offered one solution, and was able to accept the solution I requested.

solved the problem quickly

Service was really quick and very helpful getting my software switched from Chinese to English. Olivia sent me a diagram of the software and what to click on.
Thank you,
Gary

Radioddity, the best service you could wish for.
Very friendly and fast.

Very quick reply with the succinct and accurate answer the first time.

This was a pleasurable experience. I thought I could never recover from an accidentally entered password. Tech Support answered all my questions in a fast and efficient way and got me going again in no time! Special thanks to Olivia; she knows her stuff and gets you back on the air in no time flat! Thank you and keep up the good work!!

The Baofeng Team is very supportive, and the product is great! I highly recommend it

I've purchased multiple items from this company and am vehemently impressed. Their product is reliable and their customer service is even more impressive. I've only had One piece of equipment not perform as intended, contacted their support, and was met with understanding and speedy resolution. I highly recommend this company and product. Thanks again Olivia for all your help!

The customer service team is amazing. Quick to assist with any issues and find mutually agreed upon solutions. I don't like the return policy so much, where you get a percentage back depending on how soon you return it, and why I gave 4 instead of 5 stars.

i had 1 of 4 batteries crashed in the parcel and the support changed it with a new one very quickly.

I had an issue with my squelch and too much interference. The helpdesk emailed me within a few hours and outlined a solution for me. I tried it and it worked. Another impressive feature was the call back I got a day later. That’s good customer service. Great job Olivia keep it up

I was having some initial trouble programming my Baofeng radios (5RM--GMRS radio) using a computer and the programming cable, but after reaching out to them, I received excellent advice in how to do it.

I also received follow-up contacts making sure all was OK, which is frankly, amazing! I immediately purchased another Baofeng radio for amateur band use. Very pleased with the service I have received.

I was experiencing an issue with the DM32UV software, and I sent a tech service inquiry. I received a response within 24 hours with the solution.
I believe that the issue I was experiencing is common, and I think it should have been included in the FAQ.
However, excellent customer service.

I had a question about programming software, and they answered me within the next day and gave me expert advice.

I found Baofeng customer service to be a cut above the rest. I had received a defective part in my new order. I sent a request for a replacement part, with a video at there directive. The replacement part was shipped the same day and I received it the following day for my trip. Thank you all at Baofeng.
Dan

I purchased a used-like new from recently and found the devices to good. After unboxing I found a missing component and reached out to the manufacturer who then promptly redirected me to the seller. I must say that both manufacturer & seller were on point to resolve my concern in a timely manner.
I’m yet to put my device to field use, but I’m quite happy with the responses received in a timely manner from both manufacturer and seller.

I have one of their newest products and I had some questions. While some of them couldn't be answered right away, I have every confidence that they will get back to me soon. I have had several emails with a delightful customer service representative who has been very helpful and patient. I know where to go if I have more questions.

Great service. An exact answer to a difficult question. Compliments!