Me and my husband chose Bar 7 for an intimate wedding celebration with about 20 of our friends. This was a mistake.
Prior to the our wedding we had been writing back and fourth with a host from the bar, to insure that all of the details was settled. Sadly all thing planned was ignored by the bar.
We had arranged for everything to be set up and ready at 20:30, but instead they reserved 19:45. This might have been because we gave them a heads up that me and my husband and our sibling would be arriving a little earlier, we said this to make sure that we wouldn’t be a bother. And we did not provide a timeline for the earlier arrival. Without us knowing they changed the time. Later they did sent us a confirmation, which said 19:45, but it didn’t occur to us to check this, since this time was never discussed.
We were also promised that the welcome drinks would be prepared and be ready for our guests arrival. But instead they first started mixing our drinks when all of in our guest had arrived resulting in us having to wait about 20-30 minutes before being served anything.
On top of this we had booked a private room, which they had forgotten. Instead they had reserved a few tables in the hallway on the way to the bathroom. A seating area that was too small for our group. Resulting in us being unable to greet our guest properly, and our guest weren’t able to converse comfortably, since people, at the bar needing to go to the bathroom had to pass through.
When the last drink finally arrived we were missing 4 drinks. It turned out that they had put the first 4 drinks on one of our tables without asking us, while all the other drinks were placed on the another table so our guests could choose the drink they preferred.
When this confusion was settle I was very stressed out and the host asked if everything was okay forcing me into problem solving mode and I said the seating wasn’t what we had agreed on (I had already voiced this concern earlier with another staff member, but she had informed us that there wasn’t any other option than the private room in the basement, which were for much bigger parties and therefore we couldn’t be moved there). Luckily the host now showed us to another private room.
Since we had prepaid the event we were gifted tickets for beers an pitchers instead of having the beer placed in our room when we arrived. This meant that me and my husband had to leave our guest again to get the pitchers, and we thought we could give the beer tickets to each guest so they could get the beers themselves. But when we went to the bar wanting to order it became clear that the bar was severely understaffed and we waited for what seem like forever. While waiting a few of our guests came and said goodbye. At this point it had been almost two hours since we arrived and me and my husband still hadn’t had the time to talk with the two guest that unfortunately had to leave.
When we went back to the room we had to realize that our idea about giving all of the guest two beer tickets each would overrun the bar and ruin the night. Luckily one of our guests chimed in and offered to help us, so we could settle, while she ordered all of the beers for the table.
This mess up had put a lot os stress on the night and since we hadn’t gotten to tell our our guests about the preorders some of guests had went and bought drinks.
The bar closed at 2 o clock and we arrived at 20:30, so at this time, over 2 hours later, we had used a lot of our evening on something not expected and preventable if the bar had held up their end.
After this we wrote them asking for accommodation. We wrote what we enjoyed, to be nice and what we weren’t happy about to get there understanding. They offered to bring our guest back and then they would give us the first drinks complimentary. We weren’t happy with this offer, since we wouldn’t be hosting an event that big any time soon. And it seemed more like a ploy to get money out of us, while employing us to find them costumers.
They then asked us, what we would like instead and we asked to get a parcel refund to reflect the hours of the night that we weren’t able to enjoy. They refused this ask, even though they agreed that the price we had paid should reflect the service we had gotten, which we would argue wasn’t as expected in the first couple of hours.
Instead of the 20 complimentary drinks, that they were ready to offer a group of 20, we asked for a complimentary night for 4 people. Giving us 5 drinks each. But still they would not meet our ask. We were surprised to find, that our initial thought was correct. They did in fact not want to remedy the situation, but just wanted to get more money out of us after ruining a part of our night.
This was the end of the conversation because now they didn’t want to offer anything then their first offer.
We won’t be coming back. And if it hadn’t been for the mail correspondence we had afterwards, which to us make Bar 7 seem like an unserious and rather rude business, we would had been able to provide a better rating.