I was pleasantly surprised by a polite helpful human. The first grinder ring broke and I bought one thru the website. I could not find one on line and called customer support, explained my problem and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is remarkable my coffee grinder is still working after 20+ years. It does a fantastic job. Baratza products are made to last and this is a very rare quality these days. Recently I needed to clean... See more
Company replied
While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
Company replied
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
Company replied
Company details
- #1 of 4 best companies in Coffee Machine Supplier
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The customer service was prompt
The customer service was prompt, friendly, and all around easy to work with!
April 28, 2026
Reply from Baratza
Thanks for sharing this. We're glad the support experience was easy to work through and that the response was prompt throughout.
Cheers,
Baratza
Up and working again
took care of the issue, and sent me a new part, but the emails back and forth were endless and teh customer service reps were a bit taciturn. Had they just sent a reminder of how to take the thing apart, and then put it back together, it would have been quicker. Those of us who dont take our grinder apart everyday need reminders.
May 12, 2026
Reply from Baratza
We appreciate the feedback here. We're sorry the back and forth took more time than it should have, and we hear your point that clearer reminders for taking the grinder apart and putting it back together would have made the process smoother. We'll review that feedback with the team.
Kind regards,
Baratza
Everyone was so helpful!
May 13, 2026
Reply from Baratza
Thank you for the kind review. We're glad the team was able to help.
Thanks again,
Baratza
Great service
The customer service rep I worked with was incredibly knowledgeable, helpful, and kind.
May 5, 2026
Reply from Baratza
We appreciate the feedback here. It's great to hear the support you received was knowledgeable, helpful, and kind.
Cheers,
Baratza
ESP Pro Bean Flow
Even though we weren’t able to completely resolve the issues of the Baratza ESP Pro grinder, the communication and support has been excellent. The issue is with consistent bean flow from the hopper through the flow control disc to the grinding burr. It requires some manual manipulation. Hoping Baratza designers can come to some solution to improve that area. The grind is excellent.
May 12, 2026
Reply from Baratza
Thanks for sharing this. We appreciate your note about the communication and support, and we hear the feedback on bean flow through the hopper and flow control disc. We're sorry the grinder is still needing manual adjustment in that area, and we'll follow up directly to continue the conversation.
Kind regards,
Baratza
They helped fix my grinder!
They helped solve the problem and were quick to send out parts.
May 5, 2026
Reply from Baratza
Thank you for the kind review. We're glad the team was able to help get your grinder back up and running and send the parts out quickly.
Happy grinding!
Baratza
Reply from Baratza
Thanks for sharing this. We're glad the replacement part got to you quickly and that the process felt clear from start to finish.
Cheers,
Baratza
Exceptional customer service with follow up
Exceptional customer service with follow up ensured that my issue was resolved to my complete satisfaction in a very timely manner.
May 12, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the follow up helped bring everything to a good resolution in a timely way.
Thanks again,
Baratza
I have an old but very solid Sette 30…
I have an old but very solid Sette 30 grinder. I needed parts. I like the idea of keeping old machines running rather than buy something completely new. Your company still makes parts for this. Your team helped me get the parts I needed. Thanks!
March 20, 2026
Reply from Baratza
Thank you for the kind review. Keeping a solid Sette 30 running for the long haul is exactly why we continue to support older grinders with parts, and we're glad the team helped you find what you needed.
Kind regards,
Baratza
great service
supply replacement parts and clear instruction videos in timely manner.
great service.
May 9, 2026
Reply from Baratza
Thank you for the kind review. We are glad the replacement parts and instruction videos helped make the repair process straightforward. Clear guidance and ready access to parts are a big part of keeping Baratza grinders in service.
Thanks again,
Baratza
They were super helpful and without…
They were super helpful and without stress or worries will recommend to friends and family
May 2, 2026
Reply from Baratza
Thank you for the kind review. We are glad our team made the process easier and left you feeling comfortable recommending Baratza to others. Dependable support is a big part of how we stand behind our grinders.
Kind regards,
Baratza
Reply from Baratza
We appreciate the feedback here. It is great to know our team left you with such a positive impression. Long-term support is an important part of owning a Baratza grinder.
Thanks again,
Baratza
Amazing support
Amazing support, blown away! This experience will definitely make me come back to Baratza for future purchases ☺️
May 9, 2026
Reply from Baratza
Thanks for sharing this. We are glad this experience gave you confidence to return to Baratza in the future. Reliable service and follow-through are a big part of how we support our grinders.
Cheers,
Baratza
Excellent customer service! Quick and helpful responses
Excellent customer service! Quick and helpful responses. Managed to solve my technical issues with an ease.
May 2, 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could help sort out the technical issue and make the process feel straightforward. Clear support and practical troubleshooting are a big part of keeping Baratza grinders running well.
Thanks again,
Baratza
Best Customer Service Anywhere
Best customer service in my opinion. It’s enough to make you want to buy their products and become a lifelong customer.
May 8, 2026
Reply from Baratza
We appreciate you taking the time to write. It means a great deal to hear that your experience with our team left such a strong impression. Long-term support is a big part of how we stand behind Baratza grinders.
Kind regards,
Baratza
Excellent people working at baratza
Excellent people working at baratza ! Made my life super easy, helpful, knowledgeable and fast responding
May 8, 2026
Reply from Baratza
Thanks for sharing this. We are glad our team made the process easier with quick, knowledgeable support. Dependable help over time is an important part of owning a Baratza grinder.
Cheers,
Baratza
Stellar Customer Service
Lerato Mathebula was terrific in their knowledge and ability to help me troubleshoot the issue. Their customer service and honesty was stellar and rare to find in this day. This kind of customer support years after my purchase as well as a quality product I use daily will keep me coming back and will gladly recommend to others.
May 8, 2026
Reply from Baratza
We appreciate you taking the time to write. It is great to hear Lerato Mathebula was able to help troubleshoot the issue and provide the kind of support that keeps your grinder in daily use. Long-term service and repair guidance are a big part of how we support Baratza grinders.
Kind regards,
Baratza
Customer service was great
May 1, 2026
Reply from Baratza
Thanks for sharing this. We appreciate the positive note about your service experience. Your feedback is helpful as we continue improving both product and support.
Kind regards,
Baratza
Really hands-on troubleshooting…
Really hands-on troubleshooting assistance simply by exchanging pictures and repair guides via email. Next day response. They sent me the replacement part at no charge during the warranty period. Simple installation by just following the guide.
March 30, 2026
Reply from Baratza
Thank you for the kind review. We are glad the photo-based troubleshooting, repair guide, and replacement part helped make the fix straightforward. Practical support and accessible parts are a big part of keeping Baratza grinders in service.
Cheers,
Baratza
Take Vacation and Hope for a Call Back
Was efficiently referred to Tier 2 support.
However, the call back occurred at some random time - no time frame set. I left a message requesting a call back window. No response.
I - like many - cannot take a day off hoping Baratza tech support might call some day at some time.
Seems the performance goal is set for % called backed, not service quality / customer satisfaction
January 17, 2026
Reply from Baratza
We're sorry the callback process was handled this way. The lack of a clear time window and the missed response to your message made this harder than it needed to be. We will follow up directly to continue the conversation and look into what happened with the Tier 2 callback.
Kind regards,
Baratza
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