Barbell Standard Inc Reviews 163

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Ordered from their team based on some positive recent reviews. I was not disappointed overall. The quality of weights that came in were great, and the price point was the best out there. The website c... See more

Company replied

Rated 1 out of 5 stars

Listed items as in stock. Then never told me they were on backorder. Until I emailed support and they told me they were on backorder with no timeline on delivery. It took 2 months to receive my full o... See more

Company replied

Rated 5 out of 5 stars

I mostly buy American-made products when it comes to hand tools and weight-lifting equipment. But on certain things like plates, I had to make a concession due to high shipping costs/local unavailab... See more

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Rated 5 out of 5 stars

Absolutely amazing iron plates for the price. Came packaged exceptionally good and shipped surprisingly fast, got them in less than a week from when I ordered. Each plate weighed well within the 2% gu... See more

Company details

  1. Fitness Equipment Store

Written by the company

We Set the Standard for Iron Plates and Steel Bars


Contact info

4.2

Great

TrustScore 4 out of 5

163 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had a pair of 10s that got lost in…

I had a pair of 10s that got lost in the mail and Barbell Standard replaced them for free! The plates I recently received also seemed to have smoother edges than the previous version, which is indicative of higher quality.

May 3, 2023
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Rated 5 out of 5 stars

Great customer service but some shipping problems

The equipment itself is amazing and has that classic look and feel to it. Only issue is my last two orders haven't showed up, however one was refunded and they are working on the other. The customer service is also amazing and respond quickly to emails.

Review Edit - 5 stars now, customer service helped me through and made sure my order arrived.

February 16, 2023
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Reply from Barbell Standard Inc

Edited: Thank you for your feedback Claudio. I'm sorry that you experienced an issue with your last two orders, and I'm glad that we were able to start the process of making this right for you today.

But our job isn't done yet, we'll be in touch!

Rated 3 out of 5 stars

It’s taken over 6 months and I still…

It’s taken over 6 months and I still haven’t received my weights

UPDATE: Apparently under new management after a sale, the new team got this settled up quickly and painlessly.

February 17, 2023
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Reply from Barbell Standard Inc

Hello James please accept our apologies for your experience. There was a change of ownership at the start of this year and we're here to make it right. We're always available to talk at 888 - 979 - 0382 or you can reach us at support@barbellstandard.com.

UPDATE: Thank you for your update James, I'm glad that we were able to start the process of making this right for you today.

But as I mentioned by email, our job isn't done yet. We'll be in touch by the end of March '23 to make sure you've got everything you need, at the absolute best prices possible.

Rated 1 out of 5 stars

Scam

Scam. Bought 2 sets of 45s in june, never got them, and reached out in august and they said they would come within 2 days. It’s December and over 7 emails sent later not a single one answered and still no weights or refund.

December 12, 2022
Unprompted review
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Reply from Barbell Standard Inc

Hello Keegan. Please accept our deepest apologies for your experience. You shouldn't have to send seven emails to get get this made right, and the fact that you've sent that many is just a testament to your patience. I completely understand if you have no patience left for us.

Get in touch and we'll do everything we can to make it right - 888 979 0382 or support@barbellstandard.com. Once we have your info we can investigate your order and either send you an immediate refund or schedule a delivery.

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Rated 1 out of 5 stars

Scam. Do not order.

Placed an order for a pair of 45lb plates on July 12, 2022. Item never shipped. Support lied when contacted. Money was never refunded.

July 12, 2022
Unprompted review
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Reply from Barbell Standard Inc

Jeffrey,

My apology for the late reply. I've made sure this order was refunded. Let me know if there's anything else I can do to help.

New ownership edit Feb 17, '23: Please reach out to us at 888 979 0382 if there is anything we can do to make this right.

Rated 1 out of 5 stars

Still nothing after months.

Absolutely horrible experience and customer service. I pre-ordered 2 pairs of 45 milled iron plates on July 12th. I understand that pre-orders can take a few weeks/months so I went into it knowing that I would be waiting a bit. Every month I emailed checking for an update, and was told that my order would be "delivered for certain" that month. After September ended, I have been repeatedly ignored via email and can't get in touch with anyone. I have tried to give them leniency, but after so many failed promises, I cannot and will not recommend them to anyone.

November 3, 2022
Unprompted review
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Reply from Barbell Standard Inc

Hi Sean,

My apologies for the late reply. I've made sure your order was refunded. For now unfortunately we're out of stock on 45's, but we'll let you know the moment we get more.

Sincerely,

Michael

New ownership edit Feb 17, '23: Please reach out to us at 888 979 0382 if there is anything that we can make this right for you.

Rated 5 out of 5 stars

Good quality weights great customer service

Good quality weights. Great service. Thank you to Michael M. He was patient and responsive. One of my plates was lost in the FedEx system, Michael then immediately sent out another one and it was aldo lost in the FedEx system . Both times where at the Fedex Bloomington hub. ( not standards fault).
Anyways Standard barbell didn't have any plates at the time, then when they did Michael sent one right away.
Thank you again for the great customer service.

November 2, 2022
Rated 5 out of 5 stars

I still have not received my entire…

I still have not received my entire order! Plus I have no updates on delivery date or refund! I finally received my refund Jared was extremely helpful! I appreciate the fact that they did not forget about me but made everything right!

September 22, 2022
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Rated 5 out of 5 stars

I was skeptical when I saw the price…

I was skeptical when I saw the price but I ordered 2 barbells and a few pairs of 10lb and 25lb plates. All packages were delivered within a week and all in great condition. I will definitely look to Barbell Standard when I’m ready to purchase some more.

September 22, 2022
Rated 5 out of 5 stars

inexpensive

not gonna lie, i got an email saying that they were selling everything on an 80 percent sale. i thought it was too good to be true. i placed an order, i got an olympic barbell for 40 bucks. and a couple other things

the whole total came out 150 incl. shipping
1 barbell
2 25 lb bumper plates
2 10 lb bumper plates

September 29, 2022
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Rated 4 out of 5 stars

Weight plates

I got a pretty good price for the weights and overall they look fine. What I don't like about them is overall dimension and shape. Outside edges are not perpendicular to the line that goes through the center, which is kind of odd. Luckily, it is not going to touch the ground, so it is not that big of a deal. Other things that could be better is that some edges came with chips in them and paint job has drips here and there. Still good for the price.

October 3, 2022

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