BarkBox Reviews 8,560

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the durable and cleverly designed toys and delicious treats that keep their dogs excited and engaged. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and willingness to resolve issues and customize subscriptions to fit their pets' specific needs. However, some customers also noted occasional issues with the delivery service, including missing boxes, delayed shipments, or receiving items in damaged packaging. A few other people also felt that the toy quality was not always suitable for super chewers, despite selecting that option, and expressed dissatisfaction with the inability to cancel subscriptions easily.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers consistently praise the... See more

Quality

Clients share positive opinions on quality, with many praising the durability and clever design of toys,... See more

Subscription

Customers consistently note positive experiences with subscription services. Many reviewers express delight... See more

Customer service

Consumers generally express satisfaction with customer service, often describing it as fantastic,... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers express delight with their pets'... See more

Based on these reviews

Rated 5 out of 5 stars

BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs... See more

Rated 5 out of 5 stars

You definitely care about pleasing the pups and their owners as well. I have never seen such cute and cleverly designed toys…each one is unique and makes me smile! Our dog gets so excited whenever a n... See more

Rated 5 out of 5 stars

Since my dog was a pup she anticipates bark box every month! She is american pitbull terrier and thrives on super chewer toys. Barkbox has been a savior for those precious powerful chompers! And the d... See more

Rated 5 out of 5 stars

Quality toys and treats at an affordable subscription price. Delivery is always quick and the company has done a great job of making small changes on their end to keep their prices down. Also like th... See more


Company details

  1. Animals & Pets

Written by the company

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Scout's Honor Guarantee

We guarantee 100% Happiness

We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My pups & grandpups love all of your products

My pups & grandpups love all of your products. I ordered 2 sweaters for my pups that where way too big for them. Instead of having to return them you sent me another 2 of the same sweater in the size that fits. I am donating the ones that were too big to Richland County Animal Shelter. I'm also going to donate some of the toys my girls don't play with.

March 19, 2026
Rated 5 out of 5 stars

We love our barkbox so much

We love our barkbox so much! It's the perfect combination of treats and toys and we like to share the toys with our friends. I always really love the themes, from the human, though the dogs don't seem to care about the themes that much.

March 19, 2026
Rated 4 out of 5 stars

I love that you guys email back fast &…

I love that you guys email back fast & help with prombles l have with the toys that my dog Storm has prombles with . Its my 1st time having a pitbull puppy to raise . They sure are chewers & l have to keep my eye on him all the time with chewing things . I wish you guys made toys that where like stuffed animals but without stuffing & that he couldn't chew off the legs , tails or ears . That would be great . Plus some of the toys he chews so hard that pieces come off .

March 19, 2026
BarkBox logo

Reply from BarkBox

Thank you for your feedback. We’re glad our team has been able to help with your pup's toys. We understand pitbull puppies are enthusiastic chewers, and we’re sorry some toys haven’t lasted as long as you’d like. We appreciate your suggestion about durable, stuffing-free toys. Since you’re on the Only Nylon preference, your pup will receive tough, stuffing-free toys. If any item disappoints, we’re happy to send a replacement through our Scout’s Honor Guarantee. Our Leadership Team also emailed you on March 23 to offer further assistance. We look forward to making your pup's future boxes even more enjoyable.

Rated 5 out of 5 stars

Bark Box is Barktastic!!!!

Bark box is GREAT!!!!!!!!! CASON ALWAYS LOVES his boxes.With his box that came the other day they gave him 3 toys and tons of treats including Woof brand.He took to treats and toys right off the bat!!!!!!! Especially pea pod stuffed with two squeaky peas! Those peas were all drooled up in no time FLAT!!!!!!Carson looks forward to his box and when it comes I can't get those tags off quick enough!

March 19, 2026
Rated 5 out of 5 stars

100% worth it!

My dogs have loved every box they have gotten. I have a pitty and a bully and they love destroying toys. I still get them the stuffed toys, knowing the toys time with us will be fleeting but, they enjoy every minute of the destruction process. Their customer service is fantastic. The treats are great. I have even bought a couple surprise boxes and have been thoroughly impressed with what has been delivered. The only downside are the ridiculous deals they send me cause I am going to go broke spoiling my dogs... 🤣

March 19, 2026
Rated 5 out of 5 stars

My dog, Ruger is happy

My dog, Ruger, gets so excited when he sees me bringing in a Bark bag from the mailbox. He will drag the bag around until he’s ready to dig in. I cut it for him and he pulls out what he wants. Usually goes straight to the toys.

March 19, 2026
Rated 5 out of 5 stars

My Rottie Annabelle just loves her Bark…

My Rottie Annabelle just loves her Bark Bag...she knows that it is hers and is excited to get her toys..she loved the one with the pig face..she actually loves all the toys. She is a heavy chewer and for the most part she is unable to break them..if they have 2 parts. She may be able to remove the smaller part...she still loves the Carrot and chews on it every day..
You are doing a great job..and the edible treats are great for rewards when we are walking..they are smaller and soft so quick to eat while on our walks...thank you for bringing her joy😊 😃

March 19, 2026
Rated 5 out of 5 stars

This is actually the only service I…

This is actually the only service I have experienced in a really long time that's genuinely amazing. Thank you! I have a very active herding dog and this subscription offers me a consistent rotation of toys to keep him entertained

March 19, 2026
Rated 5 out of 5 stars

Exceeded my expectations and my dog loves it!

I signed up for this shortly after adopting our dog and wanted to spoil him. It was supposed to be a trial for a bit however I’ve been very impressed and so has my little guy! Every time bark box arrives he goes nuts!! Not only are the toys and treats perfect for him (he’s a super chewer) but to see how happy he gets when his little package arrives makes my day. The toys are excellent quality and he loves almost all of the treats. It’s been a much better investment than buying cheap toys that don’t last or poor quality treats. Plus the emails and post cards are hilarious! Worth every penny!

March 19, 2026
Rated 5 out of 5 stars

Happy heavy chewer

My pup is a very heavy chewer. She destroys just about any toy. Barks makes toys she enjoys playing with and if she dies destroy them, Barks replaces them free of charge due to our monthly subscription. The subscription also makes the toys a more reasonable price compared to buying them at the pet store, Chewy, Walmart, or Amazon.

March 19, 2026
Rated 5 out of 5 stars

My dog loves the toys and treats

My dog loves the toys and treats. The customer service is really great; they go above and beyond. I like that I have the option to add to my monthly delivery as well.

March 19, 2026
Rated 5 out of 5 stars

Hank’s Happy Day

Our Bark Box experience has been awesome. It’s a great day when it arrives. We actually tell him the whole story as it unfolds. Order has been placed, order has been shipped, let him know when it will arrive, tell him it’s here and usually place it on his chair and let him sniff it for a little bit. We make a production while opening it and we have his full attention as well as his step brother Pickles. They are so excited and both get to play with the toys and I split the chew stick and they get 1 piece of each treat. Always a great time opening the bag which was a great idea on y’all’s part. Communication from Bark is always great and all the reps I have dealt with are awesome. Keep up the good work!

March 19, 2026

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