Barkibu Reviews 

Worst pet insurance I have ever had. Do not waste your money.

I signed up to protect my dog in case of an accident. When she actually got hurt, Barkibu refused to cover anything — no explanation, no alternative, just a flat "no." Their customer service is non-existent: you only get automated responses, unless they need to charge you. Then they’re suddenly very present.

Their billing system is a complete disaster. Both my monthly fees and my vet visit payments were charged directly to my credit card through their Barkibu card. On one occasion, a monthly fee was charged twice — to two different cards of mine — and they never reimbursed it. On top of that, three vet payments came directly out of my card, but Barkibu never registered them on their end. Instead of investigating, they sent me to a collections agency demanding I pay those same amounts again — over 300€ that had already left my account. I had to spend months fighting this with official bank statements, complaints to BaFin, and the Versicherungsombudsmann just to prove I had already paid.

They also have zero understanding of foreign credit cards. If your card isn’t a German bank account, good luck — they will not know how to handle it and will use it against you.

My dog had an accident. I paid everything out of pocket. And then I was charged over 300€ extra for payments that had already gone through — because their system simply didn’t register them. This insurance protected nothing and cost me everything.

Do not use Barkibu.

For Fionas annual vaccination the experience was very good the pay back arrived 24 hours after. It might be not the cheaper dog insurance but it's reliable.

Excellent service & super fast

I've been extremely happy with Barkibu. Everything is fully digital, so there's no paperwork or the need to call customer support. Managing claims through the app is quick, simple, and hassle-free.

Their response time has been excellent, and I've always found the reimbursement process to be fast and generous. For around €20 per month, I personally couldn't find a better value in the Portuguese market. The plan offers up to €3,000 in annual coverage with 80% reimbursement for eligible veterinary expenses, which was better than the alternatives I compared before signing up.

Overall, it's modern, transparent, and gives me real peace of mind knowing my pet is protected. The only thing I'd love to see is the option to add third-party liability (civil responsibility) insurance to the policy. That would make Barkibu the complete package.

Highly recommended to any pet owner looking for excellent coverage at a fair price.

Αll was fine and quickly done but too much information asked about the tooth accident. Thank you.

Actually I was sceptical about the payments after the annual checkup on the vet . Little did I know ! I scan the vet's receit ,the vet's signature on the vaccine and within an hour the money was in the bank . Great job guys ,i certainly going to tell about you ,to other dog and cat mum's!!!

Very quick payment and easy claim process

I made the request for the treatment of my dog and in one hour the money was in my Bank Account!!!

the best. highly recommend it.

Very Good and reliable.

Quick help available from the support team

This company is terrible! Impossible to speak with a human, everything is AI. I bought a policy, received an email confirmation, and have never been able to use the app, which is the only way to do anything. I try to contact customer service, and they keep telling me to fill out a form, and then finally I get an email back saying they canceled the policy! no reason given, no email, nothing. I would NOT recommend this company to anyone.

This is the best insurance for my cat

It is very easy to use, fast and reliable.

Signing up was very appealing, and the registration process was smooth. However, once I became a customer, I found the cancellation process to be far less accommodating.

My kittens have a medical condition, and my veterinarian advised against implanting a microchip until they are six months old. Because of this, Barkibu will not reimburse any veterinary expenses until they have been microchipped.

What makes this even more frustrating is that reimbursements only apply to expenses from the previous three months. Since I have to wait at least four months before my cats can receive their microchips, all of the expenses incurred during that period will be ineligible for reimbursement. In other words, I would be paying for a service that provides me with no benefit for several months, which simply doesn’t make sense.

They pay very fast and the process is easy.

I did my application and in maybe 30 minutes I had my refund in my bank account

I requested the reimbursement for my dog's vaccines. After submitting all the necessary documents, I'm asked to add a veterinary report... for a vaccine.
When contacting the support WhatsApp line, they can't even check what's going on with the case and why any additional documentation is being requested.

The procedure is simple and the payments/refunds very quick.

Excellent cooperation