Barrells Funeral Directors Limited Reviews 12

Barrells Fratton handled the funeral for my mum and it was a seamless experience from start to finish. James was superbly professional, as well as being calm, warm and friendly. Lisa did an excellent job with the order of service and photos. The rest of the team were also faultless on the day, as were the other staff that we met at the Fratton offices. It was very clear and reassuring from the outset that this funeral directors had the expertise to ensure that mums final journey would be a fitting one. Thank you to all the team from a very grateful family.

Barrells conducted my mums funeral yesterday and we cannot thank them enough for the dignified and professional way they arranged the funeral, we paid for the streaming service and family in Australia and USA all contacted me about how pleased they were with Barrells and the minster Paul who conducted the service.
Heartful thanks to all involved

Excellent Funeral Directors. James at Fratton made the whole process of arranging my husband’s funeral easy and with a caring nature. It is a stressful time but the atmosphere at Barrells made me feel relaxed and it was their role to ensure his and my wishes were fulfilled. Thank you for everything you did for me and my family kind regards Carolyn Palmer

Barrells were excellent organising the funeral for my brother, very helpful, good communication and went the extra mile for the slightly unusual arrangement of the Royal Navy committal of his ashes to the sea. Much appreciated.

My father passed and this being my first time at arranging a funeral I had a choice of two. I phoned the Coop and got through to a call centre, although in fairness to them it was a weekend. There was a bit of a language barrier however which is not really what you need for that type of call, anytime of day. I then phoned Barrells and the whole process from start to finish has been a great display in professionalism. Their building is absolutely beautiful which is not something that really crossed my mind until I got there, lovely grounds, well presented. It just instantly makes you feel you are in the right place and in the correct hands. Stuart our funeral director was excellent, understanding and clear in his instructions and the process. So were the rest of the staff. From arranging the service booklet (which they print on site, so it can if needed be changed last minute) to suggesting florists, they made the final day very special. Thank you for looking after my Dad so well.

The folks at the Waterlooville Funeral Home handled the funeral arrangements for my late partner with kindness and compassion. We opted for a direct cremation as my partner had wanted and had the opportunity to say goodbye in the chapel of rest. They had made her look as she did in real life. It was so hard for me to say goodbye but I was so glad I did.
I would strongly recommend Barrells to anybody who finds themselves in the sad situation of a very loved one passing away.

I had no idea what to expect arranging a funeral, only that they must see so many people everyday how ever could they make you feel like individuals with a unique grief…but they did! Simon and his team (Fratton) were so kind and accommodating from start to finish. This day I dreaded my whole life was dealt with and fulfilled in every way I could have ever wished. Two words…Thank you.

Barrells looked after my wonderful Dad, and they did such an incredible job, that I can't thank them enough. From the moment their Undertakers took Dad, right up to the actual funeral, Dad was treated with such respect, and so were we. I was able to see Dad as many times as I liked in The Chapel of Rest, and whenever I rang to ask a question about Dad, they always answered me honestly. The funeral was as perfect as a funeral can be. Simon led the way and did a brilliant job, and Lee Kewell was so kind and understanding when it came to the eulogy. I would highly recommend this company and I will certainly use only them from now on.

From the moment we phoned Barrells Waterlooville to enquire about a funeral for our lovely Mum they were amazing. Lisa, Stuart, Sue, Lorraine and Jamie all assisted us in one way or another. All were extremely professional but also friendly, kind and helpful. Nothing at all was too much trouble. We rang late at night... Gone 10pm...and the phone was answered and our worries dealt with. I changed my mind a few times about things and I was never, ever made to feel like I was being a pain. I felt safe in the knowledge that Mum would have the perfect send off and that whilst she was with Barrells she would be well cared for. We went to see Mum at Barrells and she was just beautiful. Every last detail was thought of by their staff and no matter how picky my requests were they were all taken on board and actioned with no issues. On the day of the funeral Stuart took care of us and I knew he was there to help us and assist us. He organised the celebrant for Mums service and she helped to give mum the amazing send off she deserved. We had so many comments from people both at the service, and afterwards about how beautiful it was. It was a perfect send off for our amazing Mum and I know she would be proud. Even after the service Barrells continued to be there for us. They collected the flowers for me, at my request. They kept Mums ashes safe until I was ready to collect her. Even then it was not a case of giving me the ashes at the door. Nothing was rushed. I was offered tea and I sat and chatted for a while. Mum was bought in carefully and given to me. Our experience of Barrells Waterlooville has been nothing but exceptional and on one of the hardest days of our lives they took control and ensured Mums day was just as it should be. Thankyou so much from Pete, Andrea, Mark, Chris, Joshua and Erin.

I have been actively involved in 3 funerals of close family members in the recent past and I can honestly say that Barrells did by far the best job of the three.
I could not criticise the company in any way. All staff, from the admin staff at both the Waterlooville and Fratton office to the director, Mike, were excellent, nothing being too much trouble. Sadly it is often the case that those who receive excellent customer service fail to report it, leaving those with often unreasonable axes to grind are only too ready to lash out.

Absolutely disgusted by this firm. They have assisted my mums estranged husband in keeping from her large family including siblings, daughters, grandchildren and great grandchildren as well as a huge friend circle. They are only interested in the person who is paying the bill not the actual
Person they should be cari g about. My mum would be heart broken 😞

TOTAL DISAPPOINTMENT
THEIR SERVICE IN ONE WORD: NIGHTMARE!! NO FLOWER ARRANGEMENTS ALTHOUGH A FLORIST WAS OPEN NEARBY THEIR FACILITY; NO CLOTHES ACCEPTED, ALTHOUGH IT TOOK 2 WEEKS FOR A SOLID OAK COFFIN TO BE PRODUCED, IN THIS TIME ANY VIRUS WOULD HAVE DIED IF THEY LEAVE THE CLOTHES UNTOUCHED; THE CHAPEL WAS NOT OPENED AT LEAST FOR MYSELF AND MY DAUGHTER JUST FOR 10 MINUTES TO SPEND A LITTLE TIME WITH MY HUSBAND BEFORE THE BURIAL, MOREOVER, MY HUSBAND'S COFFIN ARRIVED TO THE CEMETERY WITHOUT ME FOLLOWING HIM, BECAUSE SIMON DIRECTED ME TO A DIFFERENT LOCATION, SO I COULD NOT FOLLOW MY HUSBAND ON HIS LAST JOURNEY AT ALL! AFTER THE VICAR'S SPEECH OF 10 MINUTES SIMON JUST DISAPPEARED, THAT WAS THE CAREFUL SERVICE THEY OFFERED. SADLY I HAVE ATTENDED MANY FUNERALS IN MY LIFE, NEVER SUCH IMPERSONAL AND HEARTLESS SERVICE, TOTAL DISAPPOINTMENT! I WOULD DEFINITELY NOT RECOMMEND THEM TO ANYONE.