BASED Reviews 467

Ngl pretty disappointed been watching Lance since early 2023. I got the leave in and curl cream said it would come in 7-14 days and a month and a half ish late the leave in bottle was much smaller th... See more

Ordered a body wash, conditioner, and 2 shampoos but I was missing a shampoo when it got here. They sent out another one after I reached out to them through email. Even tho I had minimal proof I didn’... See more

I have ordered from based about 6 times, and the problem every time is the amount of time I have to wait for my item to ship and then arrive. Other than that it’s great, the products are high quality... See more

Placed order over 10 days ago, and then was immediately sent an automatic email to say my order has been delayed 24-48 hours. Have not been given a tracking number, no emails to say it’s been disp... See more

I ordered the shower duo and the leave in conditioner 3 months ago. Before using based, my hair would always be dry and frizzy, especially after showering. 3 months later, my hair is shiny and feels... See more

BASED company has great hair products and my son loves the curly cream and conditioner. First time I ordered from their legit website. Second time I somehow messed up and ordered from a fake website... See more

Ordered again after having issues with their support team last year. What a difference! Got quick responses to my questions and the product shipped fast. The spray itself is solid, gives my hair good... See more

Very disappointed with this company. I received a faulty item and reported it straight away, including sending video proof. Despite this, I’ve been waiting over 3 weeks just to get a return label.... See more

I’ve waited weeks now and nothing. I bought off this website as I thought it was a legit uk company, but apparently it’s coming from China. Customer services have been shocking, they keep saying it’s... See more

We have tried to order from here twice. The first time we got a refund because our order NEVER shipped and we received zero communication from the company. We ordered from BASED a second time because... See more

The based products are great but the customer service and shipping is absolutely horrible it took 3 weeks to ship my order and when I got it the shampoo and conditioner didn’t even come. After this I... See more

bought curly hair products , improved my hair. Also bought shampoo and conditioner and it made my hair feel way more healthier. the skin care duo cleared acne in a week time. This company works mirac... See more

Order there curly kit for 80$ about a month ago emailed them several times with no response and still haven’t received the product and can’t even get a hold of anyone to try and figure it out. Do not... See more

Honestly the products are great but shipping does take a while 2-3 weeks you just gotta be patient. The customer support is also great they sent a replacement for my order that was defective.

I ordered from there website on 2026-03-25 and the product still isn’t here it’s now 2026-04-8. Also keep in mind I paid the extra like $39 for priority next day shipping this is truley unbelievable.... See more

I won a giveaway on the TikTok live the host packed my order of two body washes and the shampoo and conditioner. I watched him put two body washes in my order just for them to say the items are back o... See more

Disclaimer: I’m not one to write reviews so that should say enough… Genuinely the WORST customer service & ship time I’ve ever experienced with a company. I paid for express shipping and it’s... See more

I have ordered more than 6 times from this company. No issues at all! I did have a question about the products. I contacted customer service absolutely fast and amazing! I ordered off based.co which i... See more

I bought this about mid October, haven't received my order. It's the begin of Februrary, no emails updating me. Whenever I ask about it, I basically get the basic "We have a lot of orders incoming, wa... See more

Was using a sifter texture powder forever and decided to try the BASED one which has a pump, and it's so much better. Definitely not going back. Support was solid too, happy overall

Based is a amazing company. They sell all natural products that don’t damage your hair, they also make products for skin and your body. Based is based in the US so shipping to Europe might be expensiv... See more

Amazing products, actually relatively quick delivery to the UK. I ordered directly from their actual official website and there were 0 issues with customer service or packaging. And the products itsel... See more

I bought the hair clay,sea salt spray,shampoo and conditioner. Those products have changed my hair really well,it has more volume and is not dry.I would recommend for sure.

I ordered it sometime ago it’s very good,my hair fells very healthy and my acne is slowly disappearing.However skincare bottles are small.And also check double if your based is real.

It is amazing just restock bodywash,deodorant and add new natural fragrances and more products i already got the full skin care set and hair care set and shampoos and conditioner amazing just more pro... See more

bought the hair clay and sea salt spray combo for my boyfriend's bday and he's literally obsessed. his hair looks great and smells great

We received the incorrect order two days before Christmas. I was obviously upset, but also understood that mistakes happen. By the 26th, someone contacted me, resubmitted my order and also told us t... See more

This brand had very high quality products and they also have good customer service and support. I have products from them and they are great.

Review updated ….Had left a negative review but this company contacted me below and I had been in touch with their support group which was super speedy. Turns out I had ordered off of a fraudulent si... See more

Customer Service was great ! They helped solve my problem with my package !

Beautiful service told me what I needed to know best costumer service

To be honest, idk why so many people are saying it’s bad! Sure the delivery time will sometimes come a little later like mine, but you have to remember it’s still a pretty small company! These product... See more

Placed my order on 24th Feb. Had an email then nothing..I have emailed several times but no replies at all. Terrible customer service Delivery arrived today (should count myself lucky as it seems o... See more

Well lets get started by the revieww here are mostly buying fake products man its honeetly mad how your buying fake products and posting it here second of all based bodyworks saved my hair the product... See more

I ordered just 1 shampoo on the 24 th of February and only 2 days ago it said my order is on its way and is still not here. Very disappointed with the speed and I will also be ordering soon a textu... See more

Scam! The website never updates you when items are shipped out (be warned it takes weeks to ship and then weeks yet to be delivered). I ordered on Black Friday and was unable to get a shipping notific... See more

No communication and it has been a month since the order was placed. When I try to track the shipment I am taken to a screen where I need to understand Portugese to get past the fire-wall. Multiple em... See more

They hired a random boy to deliver my package, instead of leaving it in the mail room it was left in a literal alley way and was stolen. No refund, no credit, no attempt to correct the situation— they... See more

Great marketing horrendous customer service. Bought from them from over a week and so far no news, every time that I get in contact with them, it’s a different excuse and I need to wait one more day.... See more

I would give zero stars if possible. I placed an order with Based AU over two weeks ago. The company advertises next-day shipping, 2–6 day Australian delivery, shipment updates, and claims to be “Aus... See more

My clay barely worked the product said to have high hold but it had no hold at all and had no texture to I followed every instructions still didnt worked

It's VERY overpriced, it does a very good job during the first 30 minutes, but after that, the texture, and volume of your hair disappears, still a decent product but there is no reason to get this o... See more

Products are solid, but both times i've ordered my order has came 2-3 days late.

Wish I could leave zero stars. My son asked me to get him a Based body wash for Christmas. I ordered a package of two from their official website. I received two unbranded sketchy looking plastic bott... See more

Like so many others, waited ages, said it has been delivered but nothing has turned up and company is not responding to my emails

I received the order a month later after I placed it. It came incomplete missing 3 products. I tried reaching the company directly three times on email. They do not have a phone number. I tried throug... See more

BUYER BEWARE. This company is a scam. I ordered from them in November and still haven’t received my items (now mid February). I have tried to contact them and have gotten no response. They took my mon... See more