BASED Bodyworks Reviews 516

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their effectiveness and the positive impact on hair and skin. Many find the products to be excellent, with some specifically highlighting the shampoo, conditioner, and styling products for their beneficial results. However, a significant number of people express dissatisfaction with the customer service and delivery experience. Common issues include extremely slow processing and shipping times, with orders often arriving weeks or even months late, or not at all. Reviewers also report difficulties in getting clear communication or tracking information, and some mention unhelpful or unresponsive customer support when issues arise.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many praise the high quality and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express significant frustration with delayed... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers express significant frustration... See more

Quality

Consumers find quality to be positive, with many praising the effectiveness of products like shampoo,... See more

Customer service

People report negative experiences with customer service. Many customers describe the customer service as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ngl pretty disappointed been watching Lance since early 2023. I got the leave in and curl cream said it would come in 7-14 days and a month and a half ish late the leave in bottle was much smaller th... See more

Company replied

Rated 3 out of 5 stars

The international shipping is false you advertise that anything over 100$ is equal to free shipping but that just isn't the case even tho i spent 106€ i still had to pay 42€ for the shipping which is... See more

Company replied

Rated 3 out of 5 stars

Products are solid, but both times i've ordered my order has came 2-3 days late.

Company replied


Company details

  1. #136 of 142 best companies in Health and Beauty Shop
  2. #72 of 72 best companies in Beauty Product Supplier
  3. #31 of 35 best companies in Beauty Supply Store
  4. #55 of 56 best companies in Cosmetics Store

The BASED Guarantee

You have 60 days from the day your item is delivered to request a refund.

You can request a refund whether the product is used or unused. If it did not work for you, we will make it right. To start a request, email support@basedbodyworks.com with your order number and a quick note on what went wrong. We will take care of the rest.

Contact info

2.9

Average

TrustScore 3 out of 5

516 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

no customer service

no customer service, items take months to ship.

Update: Package finally arrived months later, and was missing 1 of 2 items that I ordered.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Switch

After switching from dash for him clay and tribal trimp powder and simpletics salt spray amazing and love the prodeuct amazing lolvelovelove based

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 customer service...

You need to check it's real!!! I feel bad for BASED because their costumer service is really good but people are ordering from fake places and then blaming it on them 😭 Like bro.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

based bodyworks

i have the texture essentials bundle and it works great the sea salt spray gives my hair a natural feel and gives me so much texture. The texture powder just finishes off the routine gives me more volume and a long lasting hold. invest in based

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. My phone accidentally auto generated my delivery address and sent my product to an old domicile. I immediately contacted customer service to fix the issue and they said they “escalated” it. Turns out they never did anything and when I could not receive my package they refused to give me a refund. They constantly blamed me for putting in the wrong address and not making sure the issue was escalated properly. Total joke of a company who can’t accommodate customers. Do not buy from them.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Arrived fast and high quality.

i ordered on tiktok shop and it came surprisingly fast for tiktok shop. the order came in around 4-5 days and it arrived perfectly packaged and unharmed. the order was perfect as what i ordered. i will definitely be ordering at BASED again.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have the shampoo conditioner pomade…

I have the shampoo conditioner pomade and tried the texture powder before it has worked wonders for my hair couldn’t recommend enough this to anyone the pomade makes my hair look really healthy and textured an the shampoo dosent leave my hair straight and looks really healthy

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using the same brand of…

I’ve been using the same brand of shampoo and conditioner that my parents buy for 9 years - yes I’m a minor. After saving up and buying based.HOLY MOLLY my hair has never felt so good. It also got rid of my dry scalp with its scalp scrubber which is a must have. FIVE STARS WORTH EVERY PENNY

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

toiletry bag

Love the toiletry bag, also the products are amazing. Just need to fill my toiletrie bag up with based stuff, wink wink😉 send me some stuff pls.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Definite second buy

I bought the sea salt spray and clay and skincare duo this stuff is liquid gold the texture is so good i actually had to wash it out the first time and i hardly put any in. Despite that it still wasnt greasy. The hold from the clay and the texture from the spray go so well. It fixed my straight hair.

Shipping was so fast, I am located in the UK. They said 8 days minimum but i got in in about 5 days ! It lasts so long too. My acne cleared because its so natural, theres no harsh chemicals too. It just keeps getting better.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Based is great

I bought the shampoo and conditioner bundle and I even won an extra pomade the shampoo works really well and cleanses my hair and leaves a peppermint smell also the leave in conditioner makes my hair look wet for hours to a time.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly the products are great but…

Honestly the products are great but shipping does take a while 2-3 weeks you just gotta be patient. The customer support is also great they sent a replacement for my order that was defective.

February 18, 2026
Unprompted review

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