While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ok, looks like I can forget about receiving my order. Order was placed almost 6 months ago. No responses received to my emails querying when I can expect to receive the item that I paid for. Time I le... See more

Rated 1 out of 5 stars

J'ai commandé 3 robes le 4 avril. Toujours rien reçu. Le mariage de mon fils est le 2 juillet. Je me suis fait avoir comme une gamine. Pire expérience en ligne de ma vie. Plus jamais. I ordered 3 dre... See more

Rated 1 out of 5 stars

After 2 months delay and extremely poor and unacceptable and unprofessional customer service, the dress arrived in a very poor state. It is farthest from the picture or description. The dress is print... See more

Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(47)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Website states 10 days to get order…

Website states 10 days to get order ready for shipment. It's been 1 month and still not ready for shipment. Company makes all sorts of excuses. I also paid $15.99 extra to expedite. That has got me nothing. I ordered dresses 6 weeks before the even expecting it to take awhile. The event has passed, I no longer need dress. Company refuses refunds, keeps saying they already process order, just waiting on a plane to ship it. Total scam. I highly recommend NOT using this site.

June 9, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Don't order anything!!!!!!

Don't order, it's disappointing... Dresses do not look at all like those in the picture!!!!⚠️⚠️⚠️It should be closed⚠️⚠️⚠️

June 7, 2022
Unprompted review
Rated 1 out of 5 stars

I orded 2 dresses from basednyc on…

I orded 2 dresses from basednyc on April 8, 2022. I have not received the dresses as of June 2, 2022. I contacted their help desk and have not received a response. This company is a fraud.

June 2, 2022
Unprompted review
Rated 1 out of 5 stars

I was in doubt because the dresses are…

I was in doubt because the dresses are so beautiful and the prices are so low I felt like there was something fishy. I took a picture of one of the dresses that I liked and uploaded it to a Google image search. The original website that sells this dress appeared to me, and the dress price was £700, which is a suitable price for one of the international designer dresses. This website is scam and they have other websites under different names like toobacco.com

May 21, 2022
Unprompted review
Rated 1 out of 5 stars

scam and fraud

After 2 months delay and extremely poor and unacceptable and unprofessional customer service, the dress arrived in a very poor state. It is farthest from the picture or description. The dress is printed and looks like trash. Its quality makes it look like garbage. It is a scam and fraud. They must be suspended and reported.

May 10, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Awful

Awful. Dress took ages to come and looked nothing like the picture. It was advertised as a lace dress with the top half having the lace.
No lace in sight, material is like a bin bag I couldn’t shout STAY AWAY loud enough

May 10, 2022
Unprompted review
Rated 1 out of 5 stars

Do not order from this site

Do not order from this site. I ordered 4 dresses from them over 2 months ago for a wedding, did not receive anything to date. After emailing them several times they responded with the same generic email each time but taking several days to respond. They never answered my questions or gave me a delivery date and only stated that it was too late to cancel my order. This is a scam business advertising on instagram--be careful because its the same people who keep changing their name several times and advertising online. Their prices are very low but after they get your money, you'll never hear from them.

May 10, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a dress on 2nd April this is…

Ordered a dress on 2nd April this is now 25th still not been shipped 2 emails sent with reply they are trying their best 2 get it sent - not good enough I think il be looking into getting a refund and looking for another dress elsewhere

April 25, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Extremely disappointed no delivery of lovely mother of the bride…

Ordered a lovely mother of the bride dress 5 weeks ago paid for express delivery as it said it would be sent in 1 week still has not arrived the wedding in on Saturday so extremely disappointed. After 5 emails to them they finally came back to me last week to say that it has not been shipped due to the pandemic!! Next challenge getting a refund and having to finding another dressing the next few days!!!!

April 24, 2022
Unprompted review
Show reviews in all languages. (47 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look