shipping was held up by carrier but customer service was excellent….offered me a free tshirt, but they ended up agreeing to send me LV sandals instead! Will buy from again
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought from them and and the order says processing and it has been for the past 18 days i try to email them to know how i can track my package and the emails and phone number dosent work and i would... See more
Company replied
my shoes didn’t even look near real the nike check mark wasn’t even on the shoe and the air force metal plate that’s normally on the laces didn’t even come with that
Company replied
Very high quality, shipping a little slow, but I am very impressed by the overall quality of the shoes. Would definitely order from Base Reps again.
Company details
Written by the company
Welcome to BaseReps, where we redefine affordable fashion. At BaseReps, we understand that style should never come with an extravagant price tag. That's why we're committed to offering a curated collection of high-quality shoes, bags, and clothing that capture the essence of top brands while ensuring affordability. Our extensive range of stylish products allows you to explore new possibilities and elevate your fashion game without breaking the bank. We believe that everyone deserves to experience the joy of owning premium fashion items, and that's why we've made it our mission to provide you with the best shopping experience possible. At BaseReps, you'll find more than just a store; it's a place where you can discover your unique style, express yourself, and have fun while doing so. Our dedication to quality and affordability sets us apart, and we take pride in being your premier destination for all things stylish. Whether you're in search of the perfect pair of shoes, a stylish bag, or trendy clothing, BaseReps has you covered. Join us on this fashion-forward journey, where luxury meets accessibility, and your style aspirations become a reality. Shop with confidence at BaseReps and elevate your style today.
Contact info
1 Long Ln, London, SE1 4PG, London, United Kingdom
- +44 20 3885 2796
- contact@basereps.com
- basereps.com
2.8
Average
34 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
my shoes didn’t even look near real the…
my shoes didn’t even look near real the nike check mark wasn’t even on the shoe and the air force metal plate that’s normally on the laces didn’t even come with that
April 30, 2024
Reply from BaseReps
Dear Anthony,
Thank you for your feedback. We're sorry to hear you're not satisfied with your purchase.
Regarding your review:
Communication Attempts: We emailed you twice without a response and sent images of the product before shipping to confirm its quality and details, including the logo.
Product Quality: The product is of premium quality, with the Nike logo and Air Force metal plate on the laces, as shown in the pre-shipment images.
Delivery Speed: Your order was delivered to the US in 7 days, which is quite fast.
Request for Proof: We asked for evidence of the missing logo but received no response. Photographic evidence would help us address your concern accurately.
We value our customers and their feedback. If there’s more we can do, please contact us at customercare@basereps.com or respond to our previous emails. We want to ensure you're satisfied with your purchase.
Thank you for your understanding.
Advertisement
I'm really happy with the quality of my…
I'm really happy with the quality of my t-shirt from this store. The fabric feels great and the print is top-notch. Highly recommend!
April 16, 2024
Unprompted review
Reply from BaseReps
Dear Mehdi,
Thank you so much for taking the time to share your feedback with us.
We are thrilled to hear that you are really happy with the quality of your t-shirt from our store. Ensuring high-quality products is at the heart of what we do, and it brings us immense joy to know that the fabric feels great and that you are satisfied with the top-notch print. Your satisfaction is our utmost priority, and your endorsement means the world to us.
Your recommendation is truly appreciated and serves as a testament to the dedication of our team in delivering exceptional products and service.
Should you have any further questions, feedback, or if there's anything else we can assist you with, please don't hesitate to reach out. We are here to ensure that your experience with us remains nothing short of excellent.
Once again, thank you, Mehdi, for choosing our store and for sharing your positive experience with us. We look forward to serving you again in the future.
Warm regards,
Customer Experience Team at BaseReps
Reply from BaseReps
Dear Taher,
Thank you for sharing your experience with us!
We're delighted to hear that you had a good experience with BaseReps. Customer satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Your feedback encourages us to continue providing excellent products and service to all our valued customers.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure that your experience with BaseReps remains positive and enjoyable.
Once again, thank you, Taher, for choosing BaseReps. We look forward to serving you again in the future!
Best regards,
Customer Experience Team at BaseReps
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.