While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I’m confused with TrustPilot right now. Usually my go-to if I’m going to purchase a product. You have this conpany scored at 3.7. But trying to read said reviews, the only one posted gove it a 5Star.. What gives with that? I cannot access the other reviews. Very misleading!
I requested info from the company before ordering and Andrew sent a very helpful reply. I’m into month 2 of the cleanser and lotion duo and am completely satisfied. I’ve had itchy skin and breakouts my entire adult life; who knew I was doing too much to it? Wash, moisturize 2X/day and my skin is clear and calm. Basic Maintenance was literally and figuratively the solution for me. Btw I found the real Andrew after an easy search. It’s not cool to accuse anyone of being an AI fake human without facts.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
