BassBros Reviews 

300
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members and the wonderful personalized advice provided when selecting various musical instruments. Many buyers note that all purchases are handled with absolute professionalism and extreme care from start to finish. Consumers also note the remarkably fast shipping and the excellent condition of the items upon arrival at their destination. People deeply appreciate the smooth trade-in process and the truly welcoming atmosphere experienced at the physical retail showroom. Shoppers consistently recommend these reliable services to others looking for quality gear and dependable support.

What people talk about most

Product

Consumers find product quality and selection to be exceptionally positive, praising the impressive variety of... See more

Staff

Users describe positive interactions with staff, frequently highlighting their deep expertise and welcoming,... See more

Service

People report positive experiences with service, often highlighting friendly staff and great advice.... See more

Quality

Reviewers highlight great satisfaction regarding quality, noting that instruments arrive in excellent... See more

Delivery service

Reviewers express high satisfaction with the delivery service, noting that orders are shipped promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a vintage Fender P from here. Great service and really helpful and knowledgable guys - would really recommend giving them a try. worth booking an appointment so you can try the guitars, other... See more

Rated 5 out of 5 stars

This was my second purchase from Will at BassBros. Great help from Will pre purchase which was reassuring, and the item arrived next day having been excellently packed and protected. I'm very pleased... See more

Rated 5 out of 5 stars

Stumbeled across BassBros by accident when I was looking to step up from my Ibanez Talman. Spotted an immaculate 2021 Fender Player Jazz Fretless on their website at a very reasonable price. After a q... See more

Rated 5 out of 5 stars

I have just bought another wonderful instrument from Bassbros. It had been set up exactly to my requirements and also included a new set of strings. We had some problems with the electrics, but Jack w... See more


Company details


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5.0

Excellent

TrustScore 5 out of 5

300 reviews

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5.0

All reviews

(300)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful, great communications with Will. Would recommend and wouldn't hesitate to buy from them again.

January 29, 2026
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Rated 5 out of 5 stars

The service from Bass Bros was exceptional!

The service from Bass Bros was exceptional from the start! My initial questions were answered almost immediately and the set up I requested was perfectly carried out. I live on a British Island where deliveries can be an issue, but this was shipped out the next day and arrived within 3 working days! The bass was exactly as described and I honestly can't rate Bass Bros high enough! Outstanding!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

Just completed my 2nd deal with Bass Bros (both involving high value (+£3.5k) instruments) and Will could not have been more helpful. Offered sensible trade prices, free delivery/collection and great communication throughout. A thoroughly professional service and I wouldn’t hesitate to recommend them 100%.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

My second purchase

This was my second purchase from Will at BassBros. Great help from Will pre purchase which was reassuring, and the item arrived next day having been excellently packed and protected. I'm very pleased with both purchases and the transactions couldn't have been any smoother, all in all an excellent experience purchasing both items.
Keep up the good work guys!!

January 19, 2026
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Rated 5 out of 5 stars

Great service - great value for money

Stumbeled across BassBros by accident when I was looking to step up from my Ibanez Talman. Spotted an immaculate 2021 Fender Player Jazz Fretless on their website at a very reasonable price. After a quick delivery, I was over the moon with this simple, practical 4 string. The set-up was perfect and so was the condition of the instrument. Whatever your budget, I'd recomment as BassBross a first choice for aquiring a quality used, or nearly new bass guitar.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great Bang for the Buck

Ordered a fretless bass and it came in perfect setup.
Also arrived very fastly in Switzerland.

They have a great collection of used instruments, professional workshop.

Thanks - what a christmas deal

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

excellent experience

What an excellent experience with bass brothers. I bought an amazing used guitar for the first time from them and it was in excellent condition. delivered within 2days highly recommended people to buy from. I’ve told a lot of people about how great they are. I’m already planning to buy again

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Great communication, quick delivery, and very happy with my new bass. Highly recommended.

November 28, 2025
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Rated 5 out of 5 stars

Bought a vintage Fender

Bought a vintage Fender P from here. Great service and really helpful and knowledgable guys - would really recommend giving them a try.
worth booking an appointment so you can try the guitars, other high st guitar shops usually have a queue of time wasters playing Chic bass lines!

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service & a superb bass

Cannot praise Will and the team at BassBros highly enough. Superb customer service and great communication with Will, and despite me being a complete muppet and managing to put 2 different delivery addresses on the order the bass was despatched promptly and delivered the next day.
The bass was exactly as described and the whole experience was an absolute pleasure, and sadly for my wallet this will not be the last time I buy from BassBros

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless experience

Excellent shop with a superb range of instruments, friendly and hugely knowledgeable team, perfectly set-up instruments, and keen prices. All bass shops should be like this!

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars

I Won a Bass :)

I’m the lucky man to have won a fantastic Ibanez MC824 bass through Bass Bros’ online competition. I received the email with the news on the day of the competition, which made my day! Communication with Will was incredibly easy, and the bass and a second-hand Ashdown CAB I bought were delivered on the day I requested. Both the bass and cabinet were in perfect condition, and the packaging was spot-on. I highly recommend Will and Bass Bros. Thanks, Will!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience buying from Bass Bros

Will and the team at Bass Bros are excellent! Great communication throughout the buying process, basses were really well packaged and no issues with delivery. I highly recommend Bass Bros if you're in the market for used bass gear, they have great stock, prices are reasonable oh and the basses turn up ready to play with a decent set up on them.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Will Garner and colleagues at Bassbros…

Will Garner and colleagues at Bassbros have created an amazing shop for all bassists. They are incredibly well informed and helpful. Nothing is too much trouble for them. Communications both via email and telephone are incredibly efficient and helpful. They really put their customers first. I can highly recommend them. 5star and first class.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

10 out of 10 for Bass Bros!!

10 out of 10 for Bass Bros!!
I visit their site regularly as they stock some very special bass guitars. I'd had my eye on a particular bass for a couple of weeks, and just had to pull the trigger on it. I spoke to Will at BB who was extremely helpful. I was also asked how I would like the bass to be set up. It arrived the next day and had been extremely well packaged! It was exactly as described and the setup was perfect!
I would highly recommend these guys!

August 19, 2025
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Rated 5 out of 5 stars

Brilliant and professional bass store

I purchased a stunning warwick off of the bass bros website in brilliant condition for a reasonable price. upon arrival i was pleasantly surprised that the instrument was setup perfectly and matched the images displayed! with quick delivery (late friday evening-tuesday morning) and high quality instruments i cant recommend more! very happy

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. No hard sell, easy to deal with and both basses I bought were precisely as advertised. Very well packaged and arrived really quickly to north of Ireland. No probs at all and will definitely be checking their stock regularly. Thank you Will.

August 13, 2025
Unprompted review

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