Basubvide Reviews 

21
•
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I have been waiting almost three weeks for two items that I purchased and allegedly were shipped from Poland and Norway. Apparently they made to the United States but they don’t say where! I will neve... See more

Company replied

Rated 1 out of 5 stars

I bought the Patchwork Nativity sewing set. Overcharged and half of the supplies missing. Just small of fabric and stuffing with cardboard cut out pattern. Not worth the money so not worth buying... See more

Company replied

Rated 1 out of 5 stars

As per its's advertising promo on Instagram, I purchased several cables and they were to come with additional cases. The cables arrived, however with no cases. I have tried multiple times contacting t... See more

Rated 1 out of 5 stars

This company was perpetually advertising multi adapter USB cables on Facebook. I ordered on October 11 and began receiving notifications that it was coming from Italy. The notice on October 27 said... See more

Company details

  1. Clothing Store

Written by the company

We offer products that you might like and use, such as homes, clothing, accessories, etc., all of which will appear in our stores!


Contact info

2.1

Poor

TrustScore 2 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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2.1

All reviews

(21)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

They suck!

I have been waiting almost three weeks for two items that I purchased and allegedly were shipped from Poland and Norway. Apparently they made to the United States but they don’t say where! I will never purchased another product from them.

September 17, 2026
Unprompted review
Basubvide logo

Reply from Basubvide

Dear Miguel Pagan,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@basubvide.com
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

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Rated 1 out of 5 stars

I bought the Patchwork Nativity sewing…

I bought the Patchwork Nativity sewing set. Overcharged and half of the supplies missing.
Just small of fabric and stuffing with cardboard
cut out pattern. Not worth the money so not worth
buying

September 8, 2026
Unprompted review
Basubvide logo

Reply from Basubvide

Dear Margaret,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.

To help us resolve this issue quickly and accurately, please contact us at:
Email: support@basubvide.com
Please provide:
- Your order number
- The name and email address used when placing the order

Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Best regards,
Customer Service Team

Rated 1 out of 5 stars

2 months, no item and 2 fake tracking numbers!! One from USA and now one saying sent from China!!! SCAM!!!

I ordered a Christian *find Jesus* toy, equivalent to Elf on the shelf, for my son, on the 5 th October. This item never arrived. I was promised a replacement which has also never arrived. This item was almost £40 and looks to have been held up in Birmingham for the last month and a half. I am absolutely disgusted, money is wasted and so is time. Seems a scam company. This sort of thing needs to be stopped. I have an autistic son waiting for this toy and he does not understand why they are being mean and not sending it. Businesses need to think about their customers. Not happy.

UPDATE…
After cancelling my order AGAIN they have proceeded to ignore that request, emailing me a new tracking number to follow. The last tracking number showed my package being sent from Austin USA… ( the company is supposedly American). Yet this new one now says it’s being sent from CHINA!!! TOTAL SCAM !!! If this item has not arrived by the 1st December, a claim will be made through my bank as they have refused to refund twice!!! And no item has arrived after 2 months!!!!
DO NOT USE!!! 😡😡😡

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Fake tracking number. Emailed daily for updates. Claim on the way for over 6 months. Now refuse to respond and have never refunded. PayPay was ZERO help.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

A 1 is still too good for this…

A 1 is still too good for this company!! I bought 2 king size blankets that were supposed to be so soft and immediately got over charged. Was on deal for $19.99 and got charged $59 for both. Now they’ve offered $7 refund to me!! Never buy from them!!!

March 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Total ripoff of a company

Total ripoff of a company. Their tracking system doesn't collate with the post office. None of my orders showed up. Buy from them only if you want to waste your money!!

February 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought the charging cables with the…

Bought the charging cables with the case… they didn’t come with the case. Said I could return at my own cost for refund! Then they offered a paltry USD amount. When I said I wanted my cases, they ignored me. And are still ignoring me!

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutley do not use this…

Absolutley do not use this company..sent the wrong item when told denied it even though i resent the order which clearly shows the wrong order..offered me a refund if i sent back at a huge cost to the wrong order !!!!!1..absolute shambles...never ever use this company.

January 16, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM…

They over charged me an never sent my product. I got an empty package so it says delivered and PayPal won't do anything as well. Dealing with customer service is a nightmare. I wish I would have seen these reviews prior.

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered from here and got this bogus…

I ordered from here and got this bogus order delivered message and never received the product! After several attempts to correct the problem and with no solution I had to submit a fraudulent claim to my card company! DO NOT FOOL WITH THIS COMPANY!!! U WILL NOT GET WHAT U ORDER!!!

December 26, 2024
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY HORRIBLE! DO NOT ORDER FROM THESE SCAMMERS!

I wish I could give negative stars.

PLEASE DO NOT ORDER FROM THESE SCUMBAGS THIEVES!!!!
Placed the order on November 4th. I received an order confirmation number and tracking number.
The order was stuck in NH for weeks.
I contacted the company on 12/8. they gave me a different tracking number. Red flag #1.

Then I checked the status of the new tracking number, the order was stuck in NY.
I checked on December 22nd, still in NY.
I checked on December 27, it stated the order was delivered on December 18th.
Never received the item.
They gave me a USPS tracking number.
They told me to contact the post office.
Called the USPS, they said the tracking numbers are not valid (USPS and second tracking number).

12/28 I filed a dispute with PayPal.
I entered the tracking numbers in the USPS website.
The second tracking number is not valid.
The USPS tracking number is “The package associated with this tracking number did not have proper postage applied and will not be delivered. You are encouraged to contact the sender/merchant to seek reshipment, refund or other available recourse.”
I send them the pdf files with this info.
They wanted me to confirm my address.
I did. They checked with Logistics.
12/3 They wrote Sorry for the inconvenience, would you like us to resend the items.
I was beyond done. I’m not going through this again.
I wanted a full refund.
They stated in order to process the return I HAVE TO PAY A SHIPPING AND ORDER FEE.
I get nothing and now they want to charge me!!!
I said absolutely not!!!
I escalated the situation to a claim.
They told PayPal I received the item and PayPal closed the case.
They have my money and I have nothing.
I filled a report to the Federal Trade Commission.
I still haven’t received the item.
These scammers need to be shut down!!

This isn’t their first time screwing people
If anyone has been screwed by this company like I have and you probably will.
Please report them to the Federal Trade Commission and leave public reviews.
Please get the word out on these thieves.

Some other red flags:
There are no reviews on their website.
There is no contact number on their website
There is no business address on their website
Different company name through PayPal
(COOLYxcxcsCOZY Co.Ltd)

This really makes me angry and I hate to see others lose their money and be taken advantage by these lying scumbags.

December 27, 2024
Unprompted review
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Rated 1 out of 5 stars

These guys are scammers

These guys are scammers. First they say your product is coming from somewhere in Europe. When it doesn't arrive, they give you a new tracking number. It says it has been delivered. But it hasn't. Checking with the post office only gives me information that it was a completely different name and address on the completed delivery. Scammers will not refund money even after 10 emails. They say I need to get the money from USPS. HA!

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

False and misleading advertising

As per its's advertising promo on Instagram, I purchased several cables and they were to come with additional cases. The cables arrived, however with no cases. I have tried multiple times contacting the company however all they seem to do is offer a small monetary refund. I have refused this small refund as i purchased as gifts and require the cable cases. I would certainly not recommend or purchase from the company again. A complete scam

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Will basubvide.com product ever come?

This company was perpetually advertising multi adapter USB cables on Facebook. I ordered on October 11 and began receiving notifications that it was coming from Italy. The notice on October 27 said it had arrived in US customs, and then on November 4 saying Departed Shipping Partner Facility in the United States. I question if it will ever arrive. It is now Nov. 7.

November 6, 2024
Unprompted review
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