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Batavia B.V. Reviews 1,350

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TrustScore 4.5 out of 5

4.4

Tool Manufacturer
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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, highlighting their effectiveness and solid build. Many people also appreciate the fast and efficient delivery service, noting that items often arrive quickly and in good condition. The pricing is often mentioned positively, with consumers finding the products to be good value. Reviewers consistently commend the company's service, particularly the helpfulness and client-oriented approach of the support team, especially when issues arise. However, some customers experienced issues with product functionality, such as a vacuum cleaner needing frequent filter cleaning or a twin brush machine stopping working prematurely. There were also occasional concerns about incomplete orders, like a battery being delivered without its charger, or packaging issues, with some boxes being too large or damaged. A few people also noted difficulties with delivery carriers or tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the tools as great quality,... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the good quality of products and... See more

Delivery service

Consumers generally find delivery service to be positive, with many praising the fast and quick delivery... See more

Price

Clients share positive opinions on price, with many reviewers highlighting competitive and fair prices, as... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company was doing great! Because of google fill in automatically my order was sent to my old adress. The problem was solved easy. The produkt ist not as great as expected, I have to clean the filt... See more

Rated 5 out of 5 stars

After the gear in my Twinbrush broke for obscure reasons, replacement was flawless and without any delay or comment. Batavia provided in a return label, the only thing to worry about was to find a f... See more

Rated 5 out of 5 stars

Great customer service team, they listen to the customer and work to resolve issues and quickly identify the best way forward to find a workable solution. It’s great when companies ensure a good exper... See more

Rated 5 out of 5 stars

I purchased a cordless twin brush scrubbing machine from Batavia. Unfortunately it stopped working 6 months later. I emailed Batavia about it and without question, they apologised, and sent me a prepa... See more

Company details

  1. Tool Manufacturer
  2. Tool Store
  3. Tool Wholesaler

Written by the company

Batavia is an international tool brand which was founded in 2009. Batavia specialises in technical innovative tools and DIY products. In many cases, these products are designed and developed by ourselves and introduced successfully into the European, US and Australian market. We pride ourselves on our innovative and quality products.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

wrong product

I got the wrong product and until now I did not receive the good one.

February 24, 2025
Batavia B.V. logo

Reply from Batavia B.V.

Hi,

I'm sorry to hear that you experienced problems with the delivery.

We would like to hear from you which product you received so that we can provide you with the correct item immediately! Would you please email jo@batavia.eu?

We look forward to receiving your e-mail!

Kind Regards, Jesse - Batavia serviceteam

Rated 3 out of 5 stars

I bought a new saw because your company…

I bought a new saw because your company does not stock spares for the previous model saw, and it was inheritantly faulty with the worm and wheel gearing obviously not correctly designed or tested.
So No I'm not impressed 😒

January 14, 2025

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